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- Tasks: Assist customers with inquiries and provide top-notch service daily.
- Company: Join a dynamic team in Aldershot focused on customer satisfaction.
- Benefits: Enjoy 30 days holiday, a pension scheme, and employee discounts.
- Why this job: Kickstart your career in a supportive environment with fun events.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
- Other info: Full-time hours with Saturday mornings on a rota basis.
The predicted salary is between 24000 - 36000 £ per year.
Job Title:
Customer Service Representative Hours
: Full Time
40 hours Mon-Fri + Saturday mornings on a rota basis Benefits
: 30 days holiday (including bank holidays)
Company pension scheme
Employee discount scheme
Funded Summer and Christmas events
Cycle to Work Scheme
Discounted
car
hire rates
Are you looking to start a career or looking to retrain? Whether you have
previous
experience or not-we will have a role for you! The Role: As a Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to
assist
customers with renting, returning, and resolving any issues they may
encounter
. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service. Main Duties Identify
and exceed customer requirements
Ensure all administrative tasks are completed daily
Coordinate and
facilitate
the delivery and collection of rental vehicles to and from designated locations
Efficiently manage the rental process, including verifying customer information, processing
payments
and accurately completing rental agreements
Maintain a full understanding of retail rental procedures
Consistently
comply with
the Thrifty process
Answering
phone calls and responding to emails
Develop in-depth knowledge of each product to maximize customer experience and
identify
incremental sales opportunities
Work within Service Level Agreements to ensure the branch meets all its KPI objectives
Undertake
additional
duties at the request of your line manager, which may include driving and cleaning vehicles, depending on company requirements.
Skills, Experience, and Qualifications Required Excellent customer service and communication skills
Strong administrative skills
Proficient computer skills
A full driving license (held for at least 12 months).
About us: Thrifty is the largest privately owned leasing company in the UK with 85 locations nationwide. We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to
remain
at the heart of everything we do! APPLY NOW and join
us!
TPBN1_UKTJ
Customer Service Representative employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. Understanding what we stand for will help you align your responses during any interviews or discussions.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or resolve complaints, as these are likely to come up in role-play exercises during the interview process.
✨Tip Number 3
Showcase your communication skills. Be prepared to demonstrate how you can effectively communicate with customers, whether through phone calls or emails, as this is crucial for a Customer Service Representative role.
✨Tip Number 4
Research common tools and software used in customer service. Familiarity with CRM systems or ticketing software can give you an edge and show that you're proactive about learning the necessary skills.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Make sure your CV is up-to-date and clearly outlines your relevant experience, skills, and achievements. Use bullet points for clarity and focus on customer service-related roles or experiences that demonstrate your ability to handle inquiries effectively.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention specific reasons why you want to work as a Customer Service Representative and how you can contribute to their team. Personalise it to reflect your understanding of the company's values.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in customer service roles.
How to prepare for a job interview at Thrifty Car & Van Rental
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. Be prepared to demonstrate your ability to listen actively and respond clearly. Use examples from past experiences where you successfully resolved customer issues.
✨Research the Company
Familiarise yourself with the company's values, products, and services. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Prepare for Common Scenarios
Think about common customer service scenarios and how you would handle them. Be ready to discuss how you would deal with difficult customers or resolve complaints, as these are likely to come up during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could be about the team you'll be working with, the training process, or the company culture. It shows that you're engaged and serious about the position.
