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- Tasks: Lead a team to ensure clients succeed with the SevenRooms platform.
- Company: SevenRooms empowers hospitality operators with data-driven tools for success.
- Benefits: Enjoy a dynamic work culture, mentorship opportunities, and potential remote work options.
- Why this job: Join a customer-obsessed team making a real impact in the hospitality industry.
- Qualifications: 2+ years in Customer Success or Account Management, with strong leadership skills.
- Other info: Be part of a rapidly growing company backed by DoorDash.
The predicted salary is between 36000 - 60000 £ per year.
The Customer Success team at SevenRooms is the heartbeat of our customers. We’re a diverse, global group of empathetic relationship builders, curious thinkers, strategic problem-solvers, and passionate collaborators. Our mission is to help hospitality operators succeed by driving adoption and value through a deep understanding of our product, data, and our customers’ business goals. We are customer-obsessed and thrive on turning challenges into long-term success.
About the Role
In this role, you’ll lead a team of Customer Success Managers who work closely with our clients to ensure they’re achieving success with the SevenRooms platform. You’ll be responsible for coaching, mentoring, and growing the team, while also overseeing strategic initiatives that drive adoption, retention, and long-term customer value. You’ll help scale a customer-first culture that delivers outstanding service and measurable impact for hospitality operators around the world.
You’re excited about this opportunity because you will…
- Team Leadership & Development. Mentor, inspire, and grow a high-performing team of Customer Success Managers by setting clear performance and growth objectives and providing ongoing coaching and support.
- Customer Retention & Engagement. Drive user adoption and retention by developing best practices and strategic engagement initiatives, and by collaborating cross-functionally to enhance the customer experience.
- Capacity & Resource Planning. Monitor incoming revenue and customer volume to ensure balanced workload distribution and appropriate resourcing across the North American CSM team.
- Cross-Functional Collaboration. Partner with Product Marketing, Onboarding, and CS Strategy & Operations to enhance customer health scoring, implement proactive lifecycle strategies, and improve overall product adoption.
- Churn Risk Management. Track customer engagement through data tools (e.g., Looker, Totango) to identify and mitigate churn risks through timely, data-driven interventions.
- Product Advocacy. Maintain deep product knowledge to ensure CSMs can guide customers to the most relevant features and functionalities, while capturing product feedback through our Product Ambassador Program.
We’re excited about you because…
- You have experience in Customer Success, Account Management, or a related customer-facing role at a SaaS company, ideally in a fast-paced, high-growth environment.
- You’ve spent 2+ years managing and developing people, and you lead through accountability, coaching, and continuous learning.
- You’re analytical and strategic, with a track record of using data to identify insights and drive customer growth.
- You’re comfortable using tools like Salesforce, Totango, or other customer success platforms to track performance and manage relationships.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About SevenRooms
In 2011, Joel Montaniel, Allison Page, and Kinesh Patel founded SevenRooms after noticing that hospitality operators were missing a critical ingredient in the systems they were using to run their business: guest data. What began as a mission to help restaurants better understand and serve their guests evolved into a powerful platform used by merchants around the world.
With best-in-class tools for marketing, operations, and guest experience — all deeply integrated with its industry-leading CRM — SevenRooms empowers operators to drive revenue, streamline operations, and deliver experiences that keep guests coming back.
In 2025, DoorDash acquired SevenRooms to strengthen its in-store strategy and expand its merchant-first offerings. The combination brings together DoorDash’s scale, reach, and digital innovation with SevenRooms’ in-store capabilities to support hospitality businesses across every channel — from discovery and delivery to on-premise dining.
As DoorDash builds out its in-store capabilities, SevenRooms plays a central role in enabling merchants to grow their businesses and connect more meaningfully with guests, whether they’re ordering online or dining in. This move reflects DoorDash’s broader commitment to empowering local businesses, fostering stronger connections between consumers and the places they love, and building technology that meets merchants — and their customers — wherever they are.
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Associate Manager, Customer Success employer: DoorDash
Contact Detail:
DoorDash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Manager, Customer Success
✨Tip Number 1
Familiarise yourself with the SevenRooms platform and its features. Understanding how the product works and its benefits for hospitality operators will allow you to speak confidently about it during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully mentored or developed teams in previous roles. Highlighting your experience in coaching will resonate well with the expectations for this position.
✨Tip Number 3
Research the latest trends in customer success, particularly within the SaaS industry. Being able to discuss current best practices and innovative strategies will demonstrate your commitment to driving customer engagement and retention.
✨Tip Number 4
Prepare to discuss how you've used data tools like Salesforce or Totango in your past roles. Providing specific examples of how you've leveraged data to drive customer growth will show that you're analytical and results-oriented.
We think you need these skills to ace Associate Manager, Customer Success
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success or Account Management, especially in a SaaS environment. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your leadership style aligns with SevenRooms' mission. Mention specific examples of how you've driven user adoption and retention in previous roles.
Showcase Analytical Skills: Provide examples of how you've used data to drive customer growth and mitigate churn risks. Mention any tools you are familiar with, such as Salesforce or Totango, to show your technical proficiency.
Highlight Team Leadership Experience: Emphasise your experience in mentoring and developing teams. Discuss your approach to setting performance objectives and how you've successfully inspired your team to achieve their goals.
How to prepare for a job interview at DoorDash
✨Showcase Your Leadership Skills
As an Associate Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully mentored and developed team members in the past.
✨Demonstrate Customer-Centric Thinking
Since the role is heavily focused on customer success, share specific instances where you've driven user adoption or improved customer retention. Highlight your understanding of customer needs and how you’ve addressed them.
✨Be Data-Driven
The job requires analytical skills, so come ready to discuss how you've used data tools like Salesforce or Totango to track performance and make informed decisions. Prepare to explain how data has influenced your strategies.
✨Understand the Company’s Mission
Familiarise yourself with SevenRooms' mission and values. Be ready to articulate how your personal values align with theirs and how you can contribute to their goal of enhancing the customer experience in the hospitality sector.
