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- Tasks: Lead and manage CCaaS implementation projects across EMEA, ensuring successful delivery.
- Company: Concentrix is a global leader in tech-powered services, transforming customer experiences for top brands.
- Benefits: Enjoy remote work flexibility, career growth opportunities, and a vibrant company culture.
- Why this job: Join a recognised workplace with a focus on innovation, collaboration, and exceptional relationships.
- Qualifications: Bachelor’s degree and extensive experience in technology platform delivery, preferably in CCaaS.
- Other info: Fluency in a second European language is a plus; full-time remote position available.
The predicted salary is between 48000 - 84000 ÂŁ per year.
Director of CCaaS Implementation & Delivery
Join to apply for the Director of CCaaS Implementation & Delivery role at Concentrix
Director of CCaaS Implementation & Delivery
Join to apply for the Director of CCaaS Implementation & Delivery role at Concentrix
Job Title:
Director of CCaaS Implementation & Delivery
Job Description
We\’re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fuelled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fuelled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behaviour to find and unlock value through tech-powered and intelligence-fuelled experiences. We combine human-centred design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact centre analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \”World\’s Best Workplaces,\” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
The Role:
The Director, TPS EMEA Implementation Services is a pivotal role within the TPS Global Implementation Services leadership team. The successful candidate will lead and manage the delivery of CCaaS implementation programs and projects across the EMEA region, leveraging both EMEA and global resources. This role requires strong collaboration with the Global Implementation organization to ensure the successful deployment of solutions in line with customer expectations and business objectives.
Key Responsibilities:
- Lead and grow the EMEA delivery team to ensure successful implementation of the CCaaS platforms across the region.
- Collaborate with the Global organization to align implementation strategies and resources.
- Oversee end-to-end delivery of projects within scope, time, and budget.
- Build and maintain strong relationships with key stakeholders in the EMEA region.
- Oversee project planning, scheduling, and execution to ensure compliance with system specifications and standards.
- Identify and mitigate risks associated with project delivery in the EMEA region.
- Provide leadership and support to project managers and implementation teams.
- Drive continuous improvement and innovation in delivery processes and methodologies.
- Ensure customer satisfaction and successful project outcomes.
Key Qualifications:
- Bachelor’s degree in Business, IT, or a related field;
- Extensive experience in delivery and implementation of technology platforms, preferably in a CCaaS environment.
- Proven leadership experience in a global organization
- Strong understanding of the EMEA market and regulatory environment.
- Excellent interpersonal and communication skills.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Demonstrated ability to lead teams and collaborate with global counterparts.
Preferred Skills:
- Project Management Professional (PMP) or equivalent certification.
- Experience with cloud-based contact centre solutions.
- Familiarity with waterfall, agile and hybrid project management methodologies.
- Fluency in a second European language, ideally French/Spanish or German, would be a significant plus.
Location:
UK, Work at Home, GB
Language Requirements:
English (Required)
Time Type:
Full time
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R1613041
Seniority level
-
Seniority level
Director
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
-
Industries
IT Services and IT Consulting
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Director of CCaaS Implementation & Delivery employer: Concentrix
Contact Detail:
Concentrix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of CCaaS Implementation & Delivery
✨Tip Number 1
Familiarise yourself with the latest trends in CCaaS and how they impact customer experience. This knowledge will not only help you during interviews but also demonstrate your commitment to staying ahead in the industry.
✨Tip Number 2
Network with professionals in the CCaaS space, especially those who have experience in EMEA markets. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing diverse teams. Highlight specific examples where you've successfully led projects in a global context, as this is crucial for the role.
✨Tip Number 4
Research Concentrix's recent projects and initiatives in the CCaaS field. Being able to reference their work and align your vision with theirs will show that you're genuinely interested in contributing to their success.
We think you need these skills to ace Director of CCaaS Implementation & Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in CCaaS implementation and delivery. Use specific examples that demonstrate your leadership skills and project management expertise, particularly in a global context.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and customer experience. Mention how your background aligns with Concentrix's mission and values, and provide insights into how you can contribute to their success in the EMEA region.
Highlight Key Qualifications: Clearly outline your qualifications, such as your degree in Business or IT, and any relevant certifications like PMP. Emphasise your understanding of the EMEA market and your ability to manage multiple projects effectively.
Showcase Communication Skills: Since excellent interpersonal and communication skills are crucial for this role, consider including examples of how you've successfully collaborated with teams or stakeholders in previous positions. This will help demonstrate your fit for the position.
How to prepare for a job interview at Concentrix
✨Understand the CCaaS Landscape
Familiarise yourself with the current trends and technologies in the CCaaS (Contact Centre as a Service) industry. Be prepared to discuss how these innovations can impact customer experience and operational efficiency.
✨Showcase Leadership Experience
Highlight your previous leadership roles, especially in global organisations. Share specific examples of how you've successfully led teams through complex implementations and managed stakeholder relationships.
✨Demonstrate Project Management Skills
Be ready to discuss your experience with various project management methodologies, such as agile or waterfall. Provide examples of how you've applied these methods to ensure successful project delivery within scope, time, and budget.
✨Prepare for Behavioural Questions
Expect questions that assess your interpersonal and communication skills. Prepare scenarios that demonstrate your ability to collaborate effectively with diverse teams and manage multiple priorities in a fast-paced environment.
