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- Tasks: Lead transformation of shared services for operational excellence across multiple sites.
- Company: MacGregor Black is a dynamic partner in retail, driving operational success.
- Benefits: Enjoy a hybrid work model with opportunities for professional growth and development.
- Why this job: Join a high-impact role that shapes the future of service delivery in a complex environment.
- Qualifications: Significant experience in shared services leadership within large, multi-site organisations required.
- Other info: This is a permanent position based in the Midlands or North England.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Direct message the job poster from MacGregor Black
Chief Executive Officer & Founder of MacGregor Black
Director of Shared Services
Can you transform core business functions to deliver smarter, faster, leaner support?
Do you thrive in high-volume, multi-site environments where operational excellence is everything?
Can you operate across complex, multi-stakeholder management environments ensuring optimal results for all?
MacGregor Black is partnering with a Significant Multi-Site Operation on the search for a Director of Shared Services . This is a permanent hybrid position, commutable to the Midlands or North England.
As Director of Shared Services, you will lead the transformation and delivery of a high-performing, centralised support function that underpins the company’s continued operational and commercial success. You’ll oversee the strategic integration and day-to-day performance of shared functions such as finance operations, payroll, HR services, procurement, IT support and administration.
This is a leadership role for a systems-savvy, service-focused, and commercially sharp professional who thrives in high-volume, operationally complex multi-site environments.
Key Responsibilities:
- Develop and execute the shared services strategy, aligning functional delivery with business needs, cost-efficiency targets and service excellence
- Lead, manage and evolve centralised teams covering finance operations, payroll, HR administration, procurement, IT support and other business-critical services
- Deliver continuous improvement across all service lines, ensuring robust processes, technology utilisation and measurable performance standards
- Act as a strategic business partner to the executive leadership team, contributing to operational planning, efficiency drives and cost transformation programmes
- Own service delivery KPIs and ensure each functional area operates at a consistently high standard across all sites and regions
- Oversee compliance and control frameworks within shared services, including audit readiness, risk management and policy alignment
- Lead the implementation and optimisation of systems, automation tools and digital workflows to improve service speed, accuracy and visibility
- Manage change programmes related to process redesign, system upgrades and service model transitions
- Build a strong, service-oriented culture across the function, investing in team development, capability building and cross-functional collaboration
What We\’re Looking For:
- Significant experience in leading shared services or central operations functions within a large-scale, complex, multi-site organisation
- Proven track record of delivering service transformation, process optimisation and cost efficiency across multiple functions
- Strong understanding of finance operations, HR service delivery, procurement, IT support and payroll governance
- Commercially astute, data-driven and results-oriented, with excellent operational awareness
- Strategic thinker with a practical mindset, able to balance long-term planning with day-to-day delivery
- Exceptional leadership and stakeholder management skills, with the ability to influence across all levels of the organisation
- Comfortable leading systems and technology change, with a focus on automation, service integration and digital adoption
- High level of integrity, judgement and resilience in managing complex operational challenges and sensitive matters
For more information, please contact Jon McNeish today.
Seniority level
-
Seniority level
Director
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management
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Industries
Retail
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North West, England, United Kingdom 4 days ago
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Director of Shared Services employer: MacGregor Black
Contact Detail:
MacGregor Black Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Shared Services
✨Tip Number 1
Network with professionals in shared services and operations management. Attend industry events or webinars where you can connect with leaders in the field, including those from MacGregor Black. Building these relationships can give you insights into the company culture and expectations.
✨Tip Number 2
Research the latest trends in shared services and operational excellence. Familiarise yourself with case studies or success stories that highlight effective transformation strategies. This knowledge will help you speak confidently about how you can contribute to MacGregor Black's goals.
✨Tip Number 3
Prepare to discuss your experience with systems and technology changes. Be ready to share specific examples of how you've led automation initiatives or improved service delivery in previous roles. This will demonstrate your capability to handle the responsibilities of the Director of Shared Services.
✨Tip Number 4
Showcase your leadership style and stakeholder management skills during any interactions. Be prepared to discuss how you've influenced teams and driven change in complex environments. Highlighting these experiences will align well with what MacGregor Black is looking for in a candidate.
We think you need these skills to ace Director of Shared Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading shared services or central operations functions. Focus on specific achievements in service transformation, process optimisation, and cost efficiency that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic thinking and leadership skills. Mention how your background in finance operations, HR service delivery, and IT support makes you a perfect fit for the role.
Highlight Relevant Experience: In your application, emphasise your experience in high-volume, multi-site environments. Provide examples of how you've successfully managed complex stakeholder relationships and delivered operational excellence.
Showcase Your Leadership Style: Describe your approach to building a strong, service-oriented culture within teams. Include any relevant examples of team development and cross-functional collaboration that demonstrate your leadership capabilities.
How to prepare for a job interview at MacGregor Black
✨Understand the Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Director of Shared Services. Familiarise yourself with the key functions like finance operations, HR services, and IT support. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your leadership capabilities, especially in multi-site environments. Discuss specific instances where you've successfully led teams through transformation or process optimisation, highlighting your ability to influence stakeholders at all levels.
✨Be Data-Driven
Since the role requires a commercially astute and data-driven approach, come prepared with metrics or KPIs from your previous roles. Show how you used data to drive decisions and improve service delivery, which is crucial for this position.
✨Emphasise Change Management Experience
Given the focus on systems and technology change, be ready to discuss your experience with implementing new processes or tools. Highlight any successful change management initiatives you've led, particularly those that involved automation or digital workflows.
