Sr. Director, Professional Services
Sr. Director, Professional Services

Sr. Director, Professional Services

London Full-Time 54000 - 84000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Lead a high-performing team in delivering exceptional professional services and customer experiences.
  • Company: Momentus provides cutting-edge event management software used by top venues worldwide.
  • Benefits: Enjoy flexible work options, well-being resources, and unlimited training opportunities.
  • Why this job: Make a direct impact in a dynamic environment while fostering leadership growth and innovation.
  • Qualifications: 7+ years in leadership roles with strong business acumen and excellent communication skills required.
  • Other info: No dress code and two tickets to events for networking opportunities!

The predicted salary is between 54000 - 84000 £ per year.

This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.

Company Description

Who We Are:

Interested in joining our team? Here is some more information about us! Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events. In the age of digital transformation, our comprehensive platform offers event professionals leading-edge SaaS technology that provides a 360 view of their business, allowing them to cut costs, save time, and increase revenue. Momentus is used for top shows from across the world, famous museums, global convention centers, performing arts venues, professional sports arenas, and other unique events. Our client list includes ExCel London, Manchester United, Museum of Contemporary Art Australia, Omanexpo, the China National Convention Center, the Porsche Experience Center in Germany and the Sydney Opera House.

Working @ Momentus:

Surround yourself with highly motivated co-workers that push you to be your best each day. Momentus offers the career opportunities and fast-paced, exciting environment of a growth company where you can make a direct impact on our product and customers.

Job Description

Momentus Technologies is looking for a strategic and people-first Senior Director of Professional Services to lead a diverse and high-performing team across Technical Services, Project Management, Consulting, and Implementation. This role is responsible for setting the vision and operational strategy for our enterprise delivery practice in the EMEA region; ensuring our customers experience seamless implementations, exceptional service, and measurable value.

You\’ll lead and develop a group of managers and team leads while working cross-functionally with Sales, Product, and Customer Success to align services with business goals and customer outcomes. You\’ll also drive improvements to delivery methodologies, operational metrics, and team performance-keeping quality and scalability at the forefront.

Key Responsibilities:

  • Lead and Develop Leaders: Directly manage a group of team managers and leads, fostering leadership growth, accountability, and alignment to strategic goals.
  • Own Delivery Strategy: Follow the global direction for how projects are scoped, resourced, and executed ensuring consistency, scalability, and a high-quality customer experience across all regions.
  • Demonstrate Strong Business Acumen: Use data-driven insights to manage budgets, forecast revenue, assess team capacity, and make informed decisions that balance customer outcomes with business goals.
  • Drive Operational Excellence: Maintain team and individual contributor utilization, capacity planning, and delivery KPIs across multiple disciplines. Drive predictability, reduce risk, and proactively identify areas for improvement.
  • Collaborate Cross-Functionally: Partner with Sales, Product, Customer Success, and Support to ensure seamless handoffs, effective RFP responses, and alignment between solution design and delivery capability.
  • Elevate Customer Experience: Champion customer satisfaction by ensuring high-quality delivery, clear project governance, and proactive issue resolution across all active engagements.
  • Support Sales Efforts: Join key customer conversations, support proposal development, and ensure alignment between scope, budget, and customer goals.
  • Lead Change and Growth: Help scale our delivery practice by standardizing processes, building team capabilities, and evaluating where innovation can increase value for customers and internal teams.
  • Coach for Growth and Change: Foster a culture of continuous improvement by mentoring managers and team leads through change, building leadership capability, and supporting professional development that aligns with evolving business needs.
  • Ensure Global Consistency: Partner with regional Professional Services leaders to align on global delivery standards, share best practices, and drive consistency in execution, customer experience, and operational excellence across all geographies.

Qualifications

  • Bachelor\’s degree required; MBA or advanced degree is a plus.
  • 7+ years of leadership experience in professional services or SaaS implementation, with at least 3+ years leading people managers.
  • Proven experience managing large-scale enterprise software projects and cross-functional delivery teams.
  • Strong business acumen with experience in budget ownership, revenue forecasting, and resource planning.
  • Excellent communication, coaching, and relationship-building skills.
  • Comfortable with ambiguity and skilled at leading teams through change.
  • Willing to travel as needed to meet team and customer needs.

Additional Information

Join our dynamic team and enjoy benefits that truly empower you:

Two tickets valued up to $500 to attend events hosted by our valued customers, fostering strong relationships and industry connections.

No Dress Code: We value your individuality. Come as you are – because we know you\’re smart enough to choose what to wear.

Well-Being: We\’ve got your back, wherever you are on your well-being journey. Access resources for mental, physical, financial, and social well-being to help you be your best.

Teammate Recognition Rewards and Swag: Celebrate milestones and enjoy the largest reward network ever in partnership with Awardco.

Flexible Career: We believe in work that works for you. Get the job done where and when you work best. It\’s about winning at life by loving your job.

Professional Development: Unlock unlimited training opportunities through LinkedIn Learning to sharpen your skills and advance your career.

Love Your Job, Win at Life: When you love what you do, every day feels like a victory. Join us and embrace a career that\’s worth celebrating.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Momentus is an equal opportunity employer and does not discriminate based on race, religion, national origin, age, sex, gender identity, disability, sexual orientation, marital status, or any other basis protected by law.

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Sr. Director, Professional Services employer: Momentus Technologies

Momentus is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to thrive in their careers while making a meaningful impact in the event management industry. With a strong focus on professional development, flexible working arrangements, and a commitment to employee well-being, Momentus provides unique opportunities for growth and collaboration across diverse teams in the EMEA region. Join us to be part of a forward-thinking company that values individuality and celebrates success together.
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Contact Detail:

Momentus Technologies Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Sr. Director, Professional Services

✨Tip Number 1

Network with professionals in the event management and SaaS industries. Attend industry conferences or webinars where you can meet potential colleagues or leaders from Momentus. Building these connections can give you insights into the company culture and expectations.

✨Tip Number 2

Familiarise yourself with Momentus' software and its applications in various sectors. Understanding their platform will not only help you during interviews but also demonstrate your genuine interest in the role and the company.

✨Tip Number 3

Prepare to discuss your leadership style and how you've successfully managed teams in the past. Highlight specific examples of how you've driven operational excellence and improved customer experiences in previous roles.

✨Tip Number 4

Research the latest trends in professional services and SaaS implementations. Being knowledgeable about current challenges and innovations in the industry will position you as a forward-thinking candidate who can contribute to Momentus' growth.

We think you need these skills to ace Sr. Director, Professional Services

Leadership Skills
Strategic Planning
Project Management
Budget Management
Cross-Functional Collaboration
Customer Relationship Management
Data Analysis
Operational Excellence
Change Management
Coaching and Mentoring
Communication Skills
Problem-Solving Skills
Team Development
Business Acumen
Process Improvement

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in professional services and SaaS implementation. Focus on leadership roles and specific achievements that align with the responsibilities outlined in the job description.

Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic vision and people-first approach. Mention how your experience aligns with the company's goals and how you can contribute to enhancing customer experience and operational excellence.

Highlight Leadership Experience: Emphasise your leadership experience, particularly in managing teams and driving change. Provide examples of how you've developed leaders and fostered a culture of continuous improvement in previous roles.

Showcase Business Acumen: Demonstrate your strong business acumen by including examples of how you've managed budgets, forecasted revenue, and made data-driven decisions. This will show your ability to balance customer outcomes with business goals.

How to prepare for a job interview at Momentus Technologies

✨Understand the Company Culture

Before your interview, take some time to research Momentus and its company culture. Familiarise yourself with their values and mission, as this will help you align your answers with what they are looking for in a candidate.

✨Showcase Your Leadership Experience

As a Senior Director, you'll need to demonstrate your leadership skills. Prepare specific examples of how you've successfully led teams, managed projects, and driven operational excellence in previous roles.

✨Prepare for Cross-Functional Collaboration Questions

Given the role's emphasis on collaboration with Sales, Product, and Customer Success, be ready to discuss your experience working cross-functionally. Highlight instances where you facilitated effective communication and alignment between different teams.

✨Emphasise Data-Driven Decision Making

The job requires strong business acumen and the ability to make informed decisions based on data. Be prepared to discuss how you've used data to manage budgets, forecast revenue, and assess team capacity in your past roles.

Sr. Director, Professional Services
Momentus Technologies

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