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- Tasks: Lead a team to enhance housing and estate management services in local communities.
- Company: emh group is a leading provider of affordable homes and support services in the East Midlands.
- Benefits: Enjoy 39 days annual leave, flexible working options, and a generous pension scheme.
- Why this job: Make a real impact in communities while working in a supportive and values-driven environment.
- Qualifications: A Levels or equivalent plus GCSEs in English and Maths are essential.
- Other info: This role offers opportunities for professional development and career growth.
The predicted salary is between 44000 - 57000 £ per year.
Communities Manager (North, N1 including Ilkeston, South Derbyshire and East Staffordshire)
Location/Base: Home and community based with the ability to travel to emh offices, community hubs and across the East Midlands as required.
Hours: 35 hours per week
Salary: £51,442 – £57,158 per annum (RFJ 11)
The role
This is an exciting and rare opportunity to join our Communities Team, with a focus on increasing our presence in the communities we serve. In this new role, you will be responsible for leading Based Lettings Assistant, a team of 5 Housing Officers, a Tenancy Solutions Caseworker and a Lettings Negotiator to provide a comprehensive housing & estate management service, making a positive contribution to our communities.
The person
Do you have knowledge and experience of strategic and operational housing law. Do you understand ASB best practice management, neighbourhood and community agenda?
Do you have experience of successfully working collaboratively with others both internally and externally developing positive working outcomes?
Do you have a passion for providing strong customer care skills demonstrating high levels of customer ownership and accountability?
If so, we would love to hear from you.
About us
emh group is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities.
Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer.
Our values
Our values are important to us and we\’re looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.
Company Benefits
Our package for this role includes:
- 39 days\’ annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time)
- Contributory Social Housing Pension Scheme (your contributions are matched by emh up to 8%)
- Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)
- A wide range of training and development opportunities (we are an Investors in People accredited organisation)
- Company Sick Pay (increasing with length of service to six month\’s full pay, six month\’s half pay).
- Opportunities to work flexibly and from home, where the business need allows.
Qualifications
Educated to ‘A\’ Level standard/ equivalent plus GCSE level 4 – 9 standard or equivalent in English and Maths is essential criteria for this role.
For further information about the role, please see attached Job Description and Person Specification.
How to apply
Please send an up- to-date CV with a cover letter of no more than 2 sides of A4, detailing how you meet the requirements of the person specification. (Please note your cover letter and CV will need to be on the same document).
Please note: We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so recommend early application.
We ask all candidates to evidence their right to work status during the recruitment process. Please click here for a list of Sponsor Licence holders in the UK and information on the types of roles that are eligible for sponsorship.
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Communities Manager employer: emh group
Contact Detail:
emh group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communities Manager
✨Tip Number 1
Familiarise yourself with the local communities in the North, N1 area, including Ilkeston, South Derbyshire, and East Staffordshire. Understanding the specific needs and challenges of these communities will help you demonstrate your commitment and insight during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those involved in community management and support services. Attend local events or join relevant online forums to build connections that could provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your experience in collaborative projects by preparing examples of successful partnerships you've developed in previous roles. Highlighting your ability to work with diverse teams can set you apart as a candidate who aligns with our values of Integrity and Collaboration.
✨Tip Number 4
Research the latest trends and best practices in housing law and anti-social behaviour (ASB) management. Being well-informed about current issues will not only prepare you for potential interview questions but also demonstrate your proactive approach to the role.
We think you need these skills to ace Communities Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Communities Manager position. Highlight key skills such as knowledge of housing law and customer care in your application.
Tailor Your CV: Ensure your CV reflects your relevant experience and skills that align with the job. Focus on your previous roles in housing management, community engagement, and any leadership experience you have.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses how you meet the person specification. Use examples from your past experiences to demonstrate your understanding of ASB management and collaborative working.
Combine Documents: Remember to combine your CV and cover letter into a single document before submission, as specified in the application instructions. Ensure the formatting is clean and professional.
How to prepare for a job interview at emh group
✨Show Your Knowledge of Housing Law
Make sure to brush up on strategic and operational housing law before the interview. Being able to discuss relevant legislation and how it impacts community management will demonstrate your expertise and commitment to the role.
✨Highlight Collaborative Experience
Prepare examples of how you've successfully worked with others, both internally and externally. Discuss specific projects or initiatives where collaboration led to positive outcomes, as this aligns with the company's focus on teamwork.
✨Demonstrate Customer Care Skills
Be ready to share instances where you provided exceptional customer service. Highlight your ability to take ownership of issues and resolve them effectively, showcasing your passion for strong customer care.
✨Align with Company Values
Familiarise yourself with the company's values of Integrity, Diversity, Openness, Accountability, Clarity, and Excellence. Be prepared to discuss how your personal values align with theirs and provide examples of how you've embodied these values in your previous roles.
