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- Tasks: As a Service Charge Officer, manage service charge queries and prepare annual budgets.
- Company: Join Flagship Homes, a passionate social housing provider dedicated to equality and community.
- Benefits: Enjoy 25 days annual leave, flexible working, and a rewards scheme for savings.
- Why this job: Make a real impact on the housing crisis while developing your skills in a supportive environment.
- Qualifications: Strong computer skills, especially in Excel; knowledge of housing management systems preferred.
- Other info: Apply with a CV or a creative 3-minute video statement!
The predicted salary is between 22700 - 33500 £ per year.
Would you like to join us on a mission to tackle the housing crisis in the East of England? We\’re Flagship Homes, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you\’ll also enjoy fair pay and some pretty great perks.
We\’re all about our people and our customers. We live and breathe our values – Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service.
We are pleased to share an opportunity for someone to us as a Service Charge Officer. This is a permanent job, working 37 hours per week, Monday to Friday. This role is working from our King Street office, in Norwich. The role comes with Agile Working and Flexible Working will be considered.
As a Service Charge Officer, you will provide a quality, professional, compliant and comprehensive service charge process. Ensuring service charges are fair, transparent and deliver value for money for both customers and Flagship.
Your main responsibilities are to deal with service charge queries from internal and external customers. Reviewing service charges costs for accuracy, liaising with the Purchase Ledger Team and Finance Business Partners as required to ensure accuracy and completeness.
You will prepare service charge budgets annually, reconciling actual costs for all properties with a variable service charge and issue year end statement of accounts, complying with agreements, leases and current legislation. Additionally, providing guidance to the Development Team in relation to services provided on schemes
Applications are welcomed for the role of Service Charge Officer from those with excellent computer literacy, particularly Excel. You must be able to communicate effectively and work as part of a team or project.
With a working knowledge of a Housing Management Systems, as well as knowledge of both Service Charge rules and regulations and knowledge of accounting systems. Whilst not essential, the ideal candidate will be AAT qualified or equivalent.
In return for your hard work, we offer a competitive salary of £27,000.00 – £31,000.00 per annum and a benefits package that includes:
- 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.
- Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.
- Death in Service Benefit.
- Company Sick Pay.
- An agile working environment to achieve a healthy work/life balance.
and that’s not all! We’re also proud to offer:
- Opportunities for development (including apprenticeships, our Academy, and various training options).
- Health and well-being programs and initiatives.
- Empowerment (we give you the tools and systems to make the right decisions for resolving issues).
- A Leadership Team that inspires, develops, and supports you.
Please see the attached The Service Charge Officer The Part I Play Statement, for responsibilities and requirements details. To apply please click \”apply online\” below. You will be asked to attach your CV and provide a supporting statement, outlining why you’re the right person for the job; please quote Reference Number 8198 and state that you are applying to be a Service Charge Officer, in your statement. If you’d instead prefer to send us a 3 minute video supporting statement, please share the video’s link in the supporting statement box. Please click here, to see the list of benefits for this job. Please click here, to see the full list of benefits for this job.
If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence.
Closing Date: 17.08.2025. Interview Date: 22.08.2025.
Applications may be reviewed, and candidates invited to interview ahead of the close date.
We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful.
No Agencies please.
Service Charge Officer – Reference Number 8198
About Us
Victory / Samphire/ Newtide Homes is part of Bromford Flagship. By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply nowto help create communities where people can put down roots, feel secure, and thrive.
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Service Charge Officer Central Services · Procurement · King Street, Norwich · employer: Flagship Group
Contact Detail:
Flagship Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Officer Central Services · Procurement · King Street, Norwich ·
✨Tip Number 1
Familiarise yourself with the specific service charge rules and regulations relevant to social housing. This knowledge will not only help you in the role but also demonstrate your commitment and understanding during interviews.
✨Tip Number 2
Brush up on your Excel skills, as this role requires excellent computer literacy. Consider taking a quick online course or tutorial to enhance your proficiency, which can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with Housing Management Systems during the interview. Be ready to provide examples of how you've used these systems effectively in previous roles to manage service charges or similar tasks.
✨Tip Number 4
Showcase your teamwork and communication skills by preparing examples of how you've successfully collaborated with others in past positions. This is crucial for the Service Charge Officer role, where liaising with various teams is key.
We think you need these skills to ace Service Charge Officer Central Services · Procurement · King Street, Norwich ·
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Charge Officer. Review the job description carefully and note the key skills and experiences required.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise your computer literacy, particularly in Excel, and any knowledge of Housing Management Systems or accounting systems.
Craft a Compelling Supporting Statement: In your supporting statement, clearly outline why you are the right fit for the position. Use specific examples from your past experiences to demonstrate your ability to handle service charge queries and work collaboratively.
Follow Application Instructions: Make sure to include the Reference Number 8198 in your application. If you choose to submit a video supporting statement, ensure the link is accessible and included in the designated box.
How to prepare for a job interview at Flagship Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Charge Officer. Familiarise yourself with service charge processes, budgeting, and compliance with housing regulations. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Skills
Highlight your computer literacy, especially in Excel, as well as any experience with Housing Management Systems. Be prepared to discuss how your skills can contribute to delivering value for money and improving customer service.
✨Prepare Questions
Think of insightful questions to ask during the interview. This shows your interest in the role and the company. You might ask about the team dynamics, the challenges faced by the Service Charge Officer, or opportunities for professional development.
✨Emphasise Values
Flagship Homes values equality, diversity, and inclusion. Be ready to discuss how you align with these values and how you can contribute to creating a positive work environment. Share examples from your past experiences that reflect these principles.
