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For Companies At a Glance
- Tasks: Drive customer success by managing enterprise client portfolios and ensuring product adoption.
- Company: Join Hewlett Packard Enterprise, a leader in edge-to-cloud technology transforming how we live and work.
- Benefits: Enjoy hybrid work flexibility, comprehensive health benefits, and career growth opportunities.
- Why this job: Be part of an innovative team shaping the future of cloud computing with a focus on diversity.
- Qualifications: 8-10 years in solution architecture or related fields, with strong customer-facing experience required.
- Other info: Follow @HPECareers on Instagram for updates and insights into our inclusive culture.
The predicted salary is between 43200 - 72000 £ per year.
Customer Success Manager
This role has been designed as a ‘Hybrid’ position, with an expectation that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is a global edge-to-cloud company that advances the way people live and work. We help organizations connect, protect, analyze, and act on their data and applications across edge to cloud environments, enabling them to turn insights into outcomes swiftly. Our culture focuses on innovation and valuing diverse backgrounds, with flexibility to manage work and personal needs. We are committed to making bold moves together and being a force for good. If you are looking to grow your career, our culture will embrace you. Open up opportunities with HPE.
Job Description:
Joining our OCTO HPE team as part of the OpsRamp group offers a chance to be a pioneer in the industry. We are transforming cloud computing by building a large-scale, enterprise-ready platform that supports a hybrid edge-to-cloud ecosystem. Our platform helps enterprise IT teams and managed service providers to manage modern digital infrastructure efficiently, securely, and sustainably.
We achieve this through hybrid discovery and monitoring, event and incident management, remediation, and automation powered by AI. We serve over 100,000 customers and manage 1 million devices, committed to accelerating digital transformation across data, connectivity, cloud, and security sectors.
Job Responsibilities:
The Customer Success Architect is a technical leader within the Customer Success Team, responsible for driving adoption of OpsRamp products and best practices. You will manage the technical health of a portfolio of enterprise clients, ensuring structured adoption, value realization, and growth.
This customer-facing role involves post-deployment value adoption, working directly with technical and operational decision-makers to identify problems, define KPIs, plan strategies, and develop solutions, including designing architecture.
Key Activities:
- Act as a trusted partner for customers on use-case and product functionalities.
- Lead customers in applying OpsRamp solutions to achieve business outcomes.
- Develop understanding of the OpsRamp platform and capabilities through training and hands-on experience.
- Maintain and evolve customer architectures based on implementation learnings.
- Proactively resolve issues and provide feedback to product teams.
- Conduct health checks and document customer use cases.
- Map customer needs to OpsRamp capabilities and support support requests.
- Establish technical authority with customer stakeholders.
- Document best practices and share knowledge to support growth.
Candidate Profile:
- 8-10+ years of experience in solution architecture, enterprise architecture, consulting, or related fields, preferably in B2B SaaS.
- Proven success in customer-facing roles such as architect or solution lead.
- Strong understanding of observability, automation, AIOps, and infrastructure management.
- Ability to quickly learn and certify new technologies.
- Excellent problem-solving, empathy, and organizational skills.
Required Skills:
- Over 8 years of experience in IT management fields like ITOM or APM.
- At least 5 years in senior customer-facing roles.
- Deep knowledge of observability, automation, and modern web architectures.
Additional Skills:
Accountability, proactive planning, active listening, creativity, teamwork, customer experience strategy, data analysis, design thinking, empathy, and growth mindset, among others.
What We Offer:
Health & Wellbeing: Comprehensive benefits supporting physical, financial, and emotional health.
Development: Career growth programs to help you achieve your goals.
Inclusion: We celebrate diversity and promote an inclusive work environment.
Stay Connected: Follow @HPECareers on Instagram for updates.
Job Details:
Services, Level: Specialist
HPE is an equal opportunity employer, valuing diversity and inclusion. We do not discriminate based on race, gender, or other protected categories. For more information, see our Equal Employment Opportunity policy.
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Customer Success Manager employer: Hewlett Packard Enterprise
Contact Detail:
Hewlett Packard Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the OpsRamp platform and its capabilities. Understanding how their solutions can drive business outcomes will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of HPE, especially those in customer-facing roles. They can provide valuable insights into the company culture and expectations, which can be a game-changer during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your problem-solving skills and ability to manage client relationships. Tailoring your stories to align with the responsibilities of the Customer Success Manager role will make you stand out.
✨Tip Number 4
Stay updated on industry trends related to observability, automation, and AIOps. Being knowledgeable about the latest developments will not only impress your interviewers but also show that you're proactive and committed to continuous learning.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Success Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with them.
Tailor Your CV: Customise your CV to highlight relevant experience in solution architecture, customer-facing roles, and any specific skills mentioned in the job description, such as observability and automation. Use keywords from the job listing to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of the OpsRamp platform. Mention specific examples of how you've driven adoption and value realization in previous roles, demonstrating your fit for the position.
Proofread and Edit: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail and professionalism, which are crucial for a Customer Success Manager.
How to prepare for a job interview at Hewlett Packard Enterprise
✨Understand the Company and Its Culture
Before your interview, take some time to research Hewlett Packard Enterprise and its culture. Familiarise yourself with their commitment to innovation and diversity, as well as their focus on customer success. This will help you align your answers with their values and demonstrate that you're a good fit.
✨Showcase Your Technical Expertise
As a Customer Success Manager, you'll need to demonstrate your understanding of observability, automation, and AIOps. Be prepared to discuss your previous experiences in these areas and how they relate to the OpsRamp platform. Highlight specific examples where you've successfully implemented solutions or resolved complex issues.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage customer relationships. Think of past situations where you've had to lead clients through technical challenges or drive product adoption. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Your Empathy and Communication Skills
In this role, you'll be working closely with customers and stakeholders. Showcase your active listening skills and empathy during the interview. Share examples of how you've built strong relationships with clients and how you've tailored solutions to meet their unique needs. This will highlight your ability to be a trusted partner.
