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- Tasks: Manage contracts and ensure operational delivery for healthcare solutions.
- Company: Siemens Healthineers is a global leader in medical technology, dedicated to improving patient outcomes.
- Benefits: Enjoy a flexible work environment with opportunities for personal and professional growth.
- Why this job: Join a diverse team committed to pioneering breakthroughs in healthcare for everyone, everywhere.
- Qualifications: Bachelor's degree and 5 years of experience in complex contract management required.
- Other info: Fluency in English and local language is essential; medical background preferred.
The predicted salary is between 36000 - 60000 £ per year.
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Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Ensures implementation of and adherence to strategies, policies, processes and methods for service operations activities (technically and/or commercially), for assigned organizational unit.
The Contract Manager position assumes responsibility for the day-to-day operational delivery of the Varian Integrated Radiotherapy Solution and Associated Services Contract.
Responsibilities
- Performs all required contract management responsibilities including but not limited to implementing the company\’s policies, programs, and guidelines; knowing Varian\’s business; and maintaining functional, technical, and external market awareness necessary for managing immediate organisation.
- Develop and maintain robust working relationships with all key stakeholders across all sites.
- Conducts and leads, representing Varian, at Contract Board, Quarterly Business Review, Equipment Committee and Radiotherapy Equipment Sub-committee and any other meetings as required.
- Meets with clients to discuss all aspects relating to the contract. This includes a performance monitoring system including Service Level Management.
- Monitor financial performance according to the project and the billing plan, to ensure revenue objectives within agreed budgets and with maximum cost effectiveness. This includes Service Credit and Service Deductions calculations.
- Monitor, and report on all Service Level Agreements and the overall contract, to ensure accurate updated customer information is available to all parties. This will include maintaining equipment asset lists such as the Key Clinical Equipment Design Data, updating commissioning and implementation plans, production, and distribution of performance reports within contractual deadlines. Undertaking of audits and any benchmarking exercises as requested.
- Address all concerns or delivery issues in a timely manner, including managing the change protocol process. Participate in the resolution of customer concerns and defining and developing a customer contact strategy.
- Manage customer relations in all aspects of Varian’s business lines that fall within the contract, including third party suppliers, service, and maintenance matters (service requests, contractual services, emergencies), to ensure customers can operate their VMS equipment according to technical and safety guidelines with the highest level of satisfaction.
- Ensures adequate records and systems are in place to manage the on-site spare parts and customer relationship management system.
- Cooperate with other departments (local Sales, Installation, Applications, Order Processing, Product Support, Manufacturing, etc.) and provide them the necessary support to optimize customer relations. Liaise with Trust, building contractors and removals team over the removal and installation of equipment supporting the Varian installation project manager.
- Collaborate closely with the onsite team & support the coordination of technical and administrative support activities including repair, preventative maintenance, and engineering upgrades to provide the highest level of service, maximize customer satisfaction and achieve financial objectives meeting all KPI’s.
- Analyses operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer.
- Deliver operational excellence by meeting and exceeding operational contractual obligations.
- The candidate will work closely with Varian District Service Manager and both Trust on site engineers and Varian engineers.
- Report to Head of Service over budget management.
Minimum Required Skills And Knowledge
- Bachelor’s degree or equivalent & 5 years of related experience with complex high value contract management experience.
- Strong contracts management experience with a good understanding of the technical and financial aspects of a complex agreement.
- Ideally you will come from a medical background.
- Ability, competence, and confidence to lead, communicate effectively, and deliver within a complex and demanding, fast moving, regulated environment.
- Effective interpersonal skills. Fluency in the local language and in English, both written and spoken.
Other Desired Skills And Knowledge
- Sound understanding and application of contract structuring, composition, and contract negotiation.
- Sound understanding and experience in Billing Plans and structure, plus monitoring of costs and following up on execution.
- Required Certifications and Training: E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.
Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
To find out more about Healthineers’ specific businesses, please visit our company page here.
As an equal opportunity employer, we welcome applications from individuals with disabilities.
Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile also lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.
Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.
To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. As an equal opportunity employer, we welcome applications from individuals with disabilities.
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Contract Manager employer: Siemens Healthineers
Contact Detail:
Siemens Healthineers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager
✨Tip Number 1
Familiarise yourself with Siemens Healthineers' mission and values. Understanding their commitment to pioneering breakthroughs in healthcare will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Network with current or former employees of Siemens Healthineers on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss your experience with complex contract management in detail. Be ready to share specific examples of how you've successfully navigated challenges in previous roles, as this will showcase your expertise and problem-solving skills.
✨Tip Number 4
Research the Varian Integrated Radiotherapy Solution and its associated services. Having a solid understanding of the products and services you'll be managing will allow you to speak confidently about how you can contribute to the team.
We think you need these skills to ace Contract Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contract management, particularly in healthcare or technical environments. Use specific examples that demonstrate your ability to manage complex contracts and relationships.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also reflects your understanding of Siemens Healthineers' mission and values. Mention how your background aligns with their commitment to pioneering breakthroughs in healthcare.
Highlight Key Skills: Emphasise your strong interpersonal skills, financial acumen, and experience with service level agreements. Make sure to mention any relevant certifications or training that would make you a strong candidate for the role.
Proofread and Edit: Before submitting your application, thoroughly proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Contract Manager.
How to prepare for a job interview at Siemens Healthineers
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid grasp of the Contract Manager role and its responsibilities. Familiarise yourself with Siemens Healthineers' services and how they relate to contract management, especially in the healthcare sector.
✨Showcase Your Experience
Be prepared to discuss your previous experience with complex contracts. Highlight specific examples where you've successfully managed contracts, dealt with stakeholders, or resolved issues. This will demonstrate your capability and confidence in handling the responsibilities of the role.
✨Prepare for Technical Questions
Given the technical nature of the position, expect questions related to contract structuring, billing plans, and financial performance monitoring. Brush up on these topics and be ready to explain how you've applied this knowledge in past roles.
✨Demonstrate Interpersonal Skills
As a Contract Manager, you'll need to build strong relationships with various stakeholders. Be ready to discuss how you've effectively communicated and collaborated with teams in the past. Use examples that showcase your ability to navigate complex interpersonal dynamics.
