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- Tasks: Join us as a Leasehold Officer, delivering top-notch service to homeowners and ensuring compliance.
- Company: The Guinness Partnership is a leading affordable housing provider, dedicated to community and resident satisfaction.
- Benefits: Enjoy 25-27 days holiday, a competitive pension scheme, lifestyle benefits, and performance bonuses.
- Why this job: Be part of a customer-focused team, making a real impact in people's lives while developing your skills.
- Qualifications: Proven customer service experience, strong organisational skills, and a commitment to continuous professional development.
- Other info: Hybrid working model with 3 days in the office and 2 days from home.
The predicted salary is between 28800 - 43200 £ per year.
ABOUT US
The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any pro…
Leasehold Officer employer: Guinness Partnership
Contact Detail:
Guinness Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasehold Officer
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Leasehold Officer, especially around customer service and compliance. Understanding the nuances of Section 20 notices and Fire Risk Assessments will give you an edge in discussions during interviews.
✨Tip Number 2
Network with current or former employees of The Guinness Partnership to gain insights into their company culture and expectations. This can help you tailor your approach and demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare examples from your past experiences that showcase your customer service skills and ability to manage a varied workload. Be ready to discuss how you've successfully navigated challenges in a customer-centric environment.
✨Tip Number 4
Research The Guinness Partnership's values and recent initiatives. Being able to speak about how your personal values align with theirs can set you apart as a candidate who is not only qualified but also a good cultural fit.
We think you need these skills to ace Leasehold Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Leasehold Officer position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven customer service experience and any relevant skills that align with the role. Use specific examples to demonstrate how you've successfully managed a varied workload and met performance targets in previous positions.
Showcase Communication Skills: Since excellent oral and written communication skills are essential for this role, ensure your application is well-written and free of errors. Consider including examples of how you've effectively communicated with customers or team members in the past.
Express Commitment to Development: Mention your commitment to continuous professional development in your application. Highlight any relevant training or courses you've completed that demonstrate your dedication to improving your skills and adapting to changing needs.
How to prepare for a job interview at Guinness Partnership
✨Showcase Your Customer Service Skills
Since the role of a Leasehold Officer is heavily focused on customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to go the extra mile for customers.
✨Demonstrate Organisational Skills
The job requires managing a varied workload and prioritising tasks effectively. Be ready to discuss how you organise your work, manage deadlines, and adapt to changing priorities. Use real-life scenarios to illustrate your approach.
✨Familiarise Yourself with Relevant Policies
Understanding the policies and procedures related to leasehold management will give you an edge. Research the relevant regulations, such as Section 20 notices and Fire Risk Assessments, and be prepared to discuss how you would apply them in your role.
✨Communicate Clearly and Confidently
Excellent oral and written communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. Consider preparing a few questions to ask the interviewer, demonstrating your interest in the role and the company.
