Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the sales team with mortgage applications and customer queries.
- Company: Join a fast-paced financial services company focused on excellent customer service.
- Benefits: Enjoy a company pension scheme and death in service benefit.
- Why this job: Be part of a dynamic team that values your contributions and offers growth opportunities.
- Qualifications: Experience in administration within financial services and strong communication skills required.
- Other info: Work well under pressure and maintain a professional attitude.
The predicted salary is between 28800 - 43200 £ per year.
Mortgage Administrator – Horsham
We are seeking an experienced administrator to join our client\’s successful mortgage and protection team based in Horsham.
Our client is a fast-paced financial services company that values excellent customer service. The Mortgage Administrator will provide administrative support to the sales team, manage files accurately within prescribed timescales, and focus on delivering outstanding customer service. The role involves taking ownership of customer queries, ensuring appropriate solutions are provided and followed through to completion.
Duties:
- Submit and progress mortgage applications through to legal completion and beyond.
- Follow up on documentation and ensure new business applications are fully compliant.
- Coordinate with solicitors regarding exchange and completion dates.
- Manage protection applications submission and progression.
- Monitor client emails and manage repeat client accounts.
- Serve as the first point of contact for queries from clients, lenders, and conveyancers.
- Update and maintain systems and files accurately.
- Work with advisors to ensure all activities meet compliance and regulatory standards.
Experience & Qualifications:
- Proven administration experience within a mortgage or financial services environment.
- Excellent communication and customer service skills.
- Strong computer skills, including database management and proficiency in Microsoft Office (Excel and Word).
- Attention to detail and experience working with prescribed systems and procedures.
- Self-motivated and professional attitude.
- Ability to work under pressure without supervision.
Other Information:
- Company pension scheme.
- Death in Service benefit.
- Ability to perform well in high-pressure environments.
- Excellent communication skills at all levels.
- Good planning and organizational skills with a methodical approach.
#J-18808-Ljbffr
Mortgage Administrator - Horsham employer: Artemis Recruitment Consultants
Contact Detail:
Artemis Recruitment Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Administrator - Horsham
✨Tip Number 1
Familiarise yourself with the mortgage application process and the specific compliance requirements in the financial services sector. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Network with professionals in the mortgage and financial services industry. Attend local events or join online forums where you can connect with current employees or others in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for potential interview questions by practising how you would handle customer queries and manage documentation under pressure. Use examples from your past experience to illustrate your problem-solving skills and attention to detail.
✨Tip Number 4
Showcase your proficiency in Microsoft Office, especially Excel and Word, by being ready to discuss how you've used these tools in previous roles. Consider preparing a brief demonstration of your skills if asked during the interview.
We think you need these skills to ace Mortgage Administrator - Horsham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in administration, particularly within the mortgage or financial services sector. Use specific examples that demonstrate your skills in customer service and compliance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your proven track record in managing mortgage applications and your ability to handle customer queries effectively.
Highlight Key Skills: In your application, emphasise your strong computer skills, especially with Microsoft Office, and your attention to detail. These are crucial for the Mortgage Administrator role and should be clearly stated.
Showcase Your Customer Service Experience: Since excellent customer service is a key aspect of this role, provide examples of how you've successfully managed client relationships and resolved queries in previous positions.
How to prepare for a job interview at Artemis Recruitment Consultants
✨Showcase Your Administration Skills
Make sure to highlight your previous experience in administration, especially within the mortgage or financial services sector. Be prepared to discuss specific examples of how you've managed files and documentation accurately and efficiently.
✨Demonstrate Customer Service Excellence
Since the role focuses heavily on customer service, be ready to share instances where you successfully resolved customer queries. Emphasise your ability to take ownership of issues and follow through to ensure client satisfaction.
✨Familiarise Yourself with Compliance Standards
Understanding compliance and regulatory standards is crucial for this position. Brush up on relevant regulations and be prepared to discuss how you have ensured compliance in your previous roles.
✨Prepare for High-Pressure Scenarios
Given that the company operates in a fast-paced environment, think of examples where you've thrived under pressure. Discuss your methods for staying organised and maintaining attention to detail while managing multiple tasks.
