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- Tasks: Troubleshoot and resolve technical faults in network technologies while managing support tickets.
- Company: Join TieTalent, a dynamic company focused on enterprise-grade network solutions.
- Benefits: Enjoy a competitive salary of £45,000 plus a 10% shift allowance and additional perks.
- Why this job: Be part of a fast-paced team that values your growth and offers hands-on experience with modern tech.
- Qualifications: CCNA or JNCIS level understanding of networking is required; excellent communication skills are a must.
- Other info: Work shifts include 2 days and 2 nights, with 4 days off to recharge.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the 2nd Line NOC Engineer role at TieTalent
Join to apply for the 2nd Line NOC Engineer role at TieTalent
About
Troubleshoot and resolve customer technical faults across a wide range of network technologies Manage support tickets, incidents, and change requests efficiently and professionally Document customer solutions using OSS tools, Visio diagrams, and technical write-ups Work closely with 3rd line engineers and internal teams for escalations 2nd Line NOC Engineer Location: London Type: Permanent Shifts: 24/7 – 2 Days (7am-7pm), 2 Nights (7pm-7am), 4 Days Off Salary: £45,000 + 10% Shift Allowance + Benefits About the Role We\’re looking for a 2nd Linke NOC Engineer to join our dynamic and fast-paced operations team. This is a fantastic opportunity for a technically driven individual to play a key role in supporting enterprise-grade network solutions for a wide range of customers across various industries. Key Responsibilities Troubleshoot and resolve customer technical faults across a wide range of network technologies Manage support tickets, incidents, and change requests efficiently and professionally Document customer solutions using OSS tools, Visio diagrams, and technical write-ups Work closely with 3rd line engineers and internal teams for escalations Assist the delivery team in configuring and implementing new customer projects Maintain consistent and professional communication with customersTechnical Environment You\’ll be working within a broad and modern technical stack, including: Switching: Cisco, Meraki, Aruba, HP, Dell, Juniper Wireless: Cisco, Meraki, Aruba Security: Palo Alto, Prisma, Fortinet, Cisco ASA SD-WAN: Citrix, Viptela, Meraki, Fortinet, Nuage Other Technologies: Cisco ISE, Cisco DNAC, DOT1x, Cisco Nexus 7K/5K/2K Skills & Experience Required Understanding of networking equivalent to CCNA R&S or JNCIS-ENT level Strong knowledge of Layer 2 protocols (STP, Dot1Q, QinQ, VPLS) and Layer 3 protocols (BGP, OSPF, EIGRP, HSRP, VRRP) Excellent communication skills – both written and verbal Strong customer service focus with a proactive and professional attitude Ability to work independently and collaboratively within a shift-based team Willingness to take ownership and continuously develop technical skillsDesirable (Nice to Have) CCNA, CCNP and/or JNCIS certifications Experience with Unix/Linux systems and scripting (Python, Bash) Hands-on with Juniper SRX/EX, Fortinet, Palo Alto, or Cisco ASA firewalls Familiarity with Alcatel SR & ESS Comfortable using network analysis tools like WiresharkApply Now: Ready to elevate your networking career? Click \”Apply\” to submit your CV and take the next step in joining a company that invests in your growth and success
About
Troubleshoot and resolve customer technical faults across a wide range of network technologies Manage support tickets, incidents, and change requests efficiently and professionally Document customer solutions using OSS tools, Visio diagrams, and technical write-ups Work closely with 3rd line engineers and internal teams for escalations 2nd Line NOC Engineer Location: London Type: Permanent Shifts: 24/7 – 2 Days (7am-7pm), 2 Nights (7pm-7am), 4 Days Off Salary: £45,000 + 10% Shift Allowance + Benefits About the Role We\’re looking for a 2nd Linke NOC Engineer to join our dynamic and fast-paced operations team. This is a fantastic opportunity for a technically driven individual to play a key role in supporting enterprise-grade network solutions for a wide range of customers across various industries. Key Responsibilities Troubleshoot and resolve customer technical faults across a wide range of network technologies Manage support tickets, incidents, and change requests efficiently and professionally Document customer solutions using OSS tools, Visio diagrams, and technical write-ups Work closely with 3rd line engineers and internal teams for escalations Assist the delivery team in configuring and implementing new customer projects Maintain consistent and professional communication with customersTechnical Environment You\’ll be working within a broad and modern technical stack, including: Switching: Cisco, Meraki, Aruba, HP, Dell, Juniper Wireless: Cisco, Meraki, Aruba Security: Palo Alto, Prisma, Fortinet, Cisco ASA SD-WAN: Citrix, Viptela, Meraki, Fortinet, Nuage Other Technologies: Cisco ISE, Cisco DNAC, DOT1x, Cisco Nexus 7K/5K/2K Skills & Experience Required Understanding of networking equivalent to CCNA R&S or JNCIS-ENT level Strong knowledge of Layer 2 protocols (STP, Dot1Q, QinQ, VPLS) and Layer 3 protocols (BGP, OSPF, EIGRP, HSRP, VRRP) Excellent communication skills – both written and verbal Strong customer service focus with a proactive and professional attitude Ability to work independently and collaboratively within a shift-based team Willingness to take ownership and continuously develop technical skillsDesirable (Nice to Have) CCNA, CCNP and/or JNCIS certifications Experience with Unix/Linux systems and scripting (Python, Bash) Hands-on with Juniper SRX/EX, Fortinet, Palo Alto, or Cisco ASA firewalls Familiarity with Alcatel SR & ESS Comfortable using network analysis tools like WiresharkApply Now: Ready to elevate your networking career? Click \”Apply\” to submit your CV and take the next step in joining a company that invests in your growth and success
Nice-to-have skills
- BGP
- Bash
- CCNA
- Cisco
- Cisco ASA
- Citrix
- EIGRP
- Fortinet
- HP
- HSRP
- JNCIS
- Juniper
- Linux
- OSPF
- Python
- Unix
- VPLS
- VRRP
- Wireshark
- London, England, United Kingdom
Work experience
- NOC Engineer
Languages
- English
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Technology, Information and Internet
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2nd Line NOC Engineer employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line NOC Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Cisco, Meraki, and Palo Alto. Having hands-on experience or even just a solid understanding of these systems can set you apart during interviews.
✨Tip Number 2
Brush up on your knowledge of Layer 2 and Layer 3 protocols, as these are crucial for the role. Being able to discuss these protocols confidently will demonstrate your technical expertise to the interviewers.
✨Tip Number 3
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully troubleshot technical issues in the past. This will help you illustrate your ability to handle customer technical faults effectively.
✨Tip Number 4
Since communication is key in this role, practice articulating complex technical concepts in simple terms. This will not only help you in interviews but also in your day-to-day interactions with customers once you land the job.
We think you need these skills to ace 2nd Line NOC Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the 2nd Line NOC Engineer role. Emphasise your understanding of networking technologies, customer service focus, and any certifications like CCNA or JNCIS.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and your problem-solving abilities. Mention specific experiences where you've successfully resolved technical issues or managed support tickets.
Highlight Technical Skills: In your application, clearly list your technical skills related to the job description, such as knowledge of Layer 2 and Layer 3 protocols, and familiarity with tools like Wireshark. This will help demonstrate your fit for the role.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated with customers or team members in previous positions. This could be through written documentation or verbal interactions.
How to prepare for a job interview at TieTalent
✨Brush Up on Networking Knowledge
Make sure you have a solid understanding of networking concepts, especially Layer 2 and Layer 3 protocols. Be prepared to discuss your knowledge of STP, BGP, OSPF, and other relevant technologies during the interview.
✨Demonstrate Problem-Solving Skills
Prepare to showcase your troubleshooting abilities. You might be asked to walk through how you would resolve a specific technical fault or manage a support ticket. Think of examples from your past experience that highlight your problem-solving skills.
✨Communicate Clearly and Professionally
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be ready to explain complex technical issues in a way that’s easy to understand, as you’ll need to maintain professional communication with customers.
✨Show Enthusiasm for Continuous Learning
Express your willingness to learn and grow within the role. Mention any certifications you’re pursuing or new technologies you’re interested in. This shows that you’re proactive and committed to developing your technical skills.
