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- Tasks: Join our team as a Senior Implementation Analyst, focusing on software rollout and client support.
- Company: Equiniti is a global leader in shareholder and pension technology, serving millions worldwide.
- Benefits: Enjoy flexible working, generous holiday, and employee discounts, plus a matched pension plan.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in the financial sector.
- Qualifications: Experience in pensions software implementation or administration is essential; strong communication skills are a must.
- Other info: This is a 12-month FTC with hybrid working options available across various UK locations.
The predicted salary is between 36000 - 60000 £ per year.
Management Level
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.
Role Summary
We are looking for Implementation Analysts to join our team to be a part of the continual evolution of the Compendia and Administrator systems and rollout of our software to our client. The team is responsible for the implementation of our Compendia and Administrator application to new clients both software and TPA, whilst also maintaining the model processes provided as part of the Compendia application, including legislative changes, ongoing maintenance and new developments.
It is an exciting opportunity to be a part of the team that is not only responsible for the core configuration of the system, but also working closely with the ongoing development, this includes contributing to development plans, reviewing enhancement requests, system rollouts and producing prototypes for new functionality.
This is a great role for you if you already have experience in implementing pensions software or you are a pensions administrator with a good understanding of UK pensions looking for that next step in your career.
Core Duties/Responsibilities
The successful candidates will be responsible for the following:
- Being a SME of multiple aspects of the application
- Obtaining Client and documenting requirements both internal and external
- Analysing, documenting and estimating client requirements
- Configuring and testing the Compendia Touch application
- Enhancing, developing and promoting the Touch Model
- Improving the implementation practices and procedures
- Working closely with the development team to refine and improve the system
- Supporting Project Management by leading a workstreams to oversee Client deliverables
- Work collaboratively with customers throughout the full implementation lifecycle by leading or supporting with Client facing communications
- Support Project Management by tracking work through our Agile development and release lifecycle
- Support with visit customer sites when required, with the possibility of working on site for an extended period.
- Supporting with training needs and deliver training to customers as part of project delivery.
- Provide expertise and present demonstrations to prospective customers and colleagues from other parts of the business
- Support in establishing and maintaining excellent customer relationships and promoting the growth of new business from those customers.
- Ensure AzureDev boards are upto date inc updating PM/ leads with progress updates
- Work with an understanding of ongoing projects and the wider strategy for EQ Retirement Solutions
- Attending 3 out of the 4 quarterly team meet ups
Skills, Capabilities and Attributes
The role would be suited to someone with the following skills:
- Technical ability in scripting and data manipulation
- Software implementation, preferably in the pension or financial sectors
- Experience of process-driven software configuration at UI and database level
- Excellent, and audience-appropriate, verbal and written communication and presentation skills
- Customer-focus and confidence working in new environments
- Analytical problem-solving and attention to detail
- Self-motivation and independent approach to work
- Collaborative work ethic within internal and customer teams
Working knowledge of one or more of:
- PL/SQL, HTML, Javascript, CSS
- Data migration and data manipulation tools
- Development practices and Agile methodology
- Application architecture
What We Offer
- Save For Your Future – Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
- All Employee Long Term Incentive Plan (LTIP) – Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
- Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
- Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
- Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
- Time Off – Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
- Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
- Learning & Development– Investment in LinkedIn Learning for all colleagues.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
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Senior Implementation Analyst employer: Equiniti
Contact Detail:
Equiniti Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Implementation Analyst
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, such as Compendia and Administrator. Understanding these tools will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Network with current or former employees of Equiniti on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Brush up on Agile methodology and be prepared to discuss how you've applied it in past roles. Since the position involves leading workstreams and overseeing client deliverables, showcasing your experience in Agile environments will set you apart.
✨Tip Number 4
Prepare to demonstrate your customer-facing communication skills. This role requires collaboration with clients throughout the implementation lifecycle, so think of examples where you've successfully managed client relationships or delivered training.
We think you need these skills to ace Senior Implementation Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Implementation Analyst position. Tailor your application to highlight relevant experience in software implementation, particularly in pensions or financial sectors.
Highlight Relevant Skills: In your CV and cover letter, emphasise your skills in software configuration, communication, and problem-solving. Mention any experience with Agile methodology and tools like PL/SQL, HTML, or Javascript, as these are crucial for the role.
Craft a Compelling Cover Letter: Your cover letter should not only express your interest in the position but also demonstrate how your background aligns with Equiniti's values of being trusted, commercial, collaborative, and focused on improvement. Use specific examples from your past work to illustrate your points.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role of an Implementation Analyst.
How to prepare for a job interview at Equiniti
✨Understand the Role
Make sure you have a solid grasp of what a Senior Implementation Analyst does, especially in the context of pensions software. Familiarise yourself with the specific applications mentioned, like Compendia and Administrator, and be ready to discuss how your experience aligns with these responsibilities.
✨Showcase Your Technical Skills
Highlight your experience with software implementation and any relevant technical skills such as PL/SQL, HTML, or Agile methodologies. Be prepared to provide examples of how you've used these skills in past roles, particularly in process-driven environments.
✨Demonstrate Customer Focus
Since the role involves working closely with clients, emphasise your customer service skills. Share examples of how you've built strong relationships with clients and how you've handled challenges during implementations to ensure client satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and analytical skills. Think of situations where you've had to analyse client requirements or troubleshoot issues during a project, and be ready to discuss your thought process and outcomes.
