Commercial & Customer Experience Graduate - Birmingham

Commercial & Customer Experience Graduate – Birmingham We are Arriva CrossCountry is a train operating company owned by Arriva UK . Here at Arriva, we are well on our way to becoming the leading passenger transport partner across Europe, delivering more than 2.2 billion passenger journeys across 13 different European countries every year. We have a vision to help shape a future where passenger transport is the best choice and we know our graduates will play a huge role in getting us to our destination. Through digitisation, sustainability, and continuous improvement, we want you to join us at the forefront of the passenger transport industry! The Programme During your Commercial and Customer Graduate Scheme at CrossCountry you will rotate through a range of placements, working with a variety of talented colleagues which allow you to grow your network ready to kickstart your career with us. Over the course of the Graduate Scheme, you will be involved in key business projects, giving you exposure to areas within the Commercial and Customer Team to further develop your skills and practical experiences to become a leader of the future. The structure of the programme allows you access to key development training, being allocated business mentors to support your personal development and working towards your career goals. At the end of the Commercial and Customer Graduate Scheme, the expectation would be that you have applied and started your first substantive role within the business. We want to find the very best people to help transform our business. Over the course of the Graduate Programme, you will have the chance to carry out placements in different business areas and work alongside experienced leaders, giving you a unique insight into our business and the skills you need to excel within it. This is a great opportunity to rotate between a variety of key areas which support in growing the revenue and improving our customers’ experience of choosing to travel with us. You’ll be working with our talented Business Analysis, Pricing, Revenue Management and Customer Experience functions. Our development programme will support your learning so that you are better placed for future leadership. You will also complete the Level 4 Project Management Apprenticeship. The Benefits? A starting salary of £29,000 rising to £31,000 after your first 12 months on the scheme Level 4 Qualification in Project Management Development days A dedicated mentor within the business Free rail travel on CrossCountry, Chiltern and Grand Central trains What are we looking for? Here at CrossCountry, we look for are looking for passionate, curious and forward-thinking graduates who can bring fresh new ideas into the business, and really help our teams grow. You’ll need: A minimum of a 2:1 degree, preferably in an analytical discipline, such as Economics, Maths, Business Management, Statistics or similar Must already have graduated or be graduating in 2025 To be ambitious – constantly question the norm and provide new ideas The flexibility to travel as we operate all over the UK! Excellent communication skills and the ability to engage and work with colleagues and stakeholders at all levels internally and externally within a diverse multi-cultural environment. As you will be working within the rail industry, you will be required to undertake a safety critical medical prior to joining. The right to work within the UK – unfortunately, we are unable to provide any sponsorship. What next? It is necessary that you add a covering letter and your CV to the application. You should include within your application: What are your reasons for applying to CrossCountry? What can you bring to the CrossCountry Graduate Programme? How will your skills/ experience make you successful on this programme? You may also add recommendation letters and other documents that you may consider relevant. Application Process? Applications will close on Sunday 16 February 2025 Assessment Centre will take place in Mid – March 2025 Start Date: Monday 1 September 2025 We acknowledge the importance of our people\’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.