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- Tasks: Join us as an IT Support Apprentice, tackling tech challenges and supporting customers daily.
- Company: Remedian IT drives innovation and empowers businesses in the digital world.
- Benefits: Enjoy £19,000 salary, 31 days leave, gym membership, and mental health support.
- Why this job: Gain hands-on experience, learn from industry pros, and kickstart your tech career.
- Qualifications: Must have a driving license, good communication skills, and GCSEs in Maths and English.
- Other info: Full training provided; apply now to start your journey in IT!
At Remedian IT, we dont just support technologywe drive innovation, solve challenges, and empower businesses to thrive in a digital world. Now, were looking for an enthusiastic IT Support Apprentice to join our team and become a key player in delivering exceptional IT solutions.
This is your opportunity to gain hands-on experience in a fast-paced, dynamic environment where your curiosity will turn into expertise. You\’ll work alongside industry pros, tackling real-world tech challenges and developing skills that will set the foundation for an incredible career.
At Remedian IT, every day is a chance to grow, contribute, and make an impact. Ready to turn your passion for technology into a powerful career? Let\’s make it happen together!
A Typical Day in the Job:
- Responding to incoming support tickets on the help desk, assisting customers and internal staff with IT issues.
- Providing first-line support and escalating complex issues when needed.
- Assembling and disassembling computer equipment to meet specific requirements.
- Setting up and configuring software, including device installations and software packages.
- Utilising troubleshooting tools like Command Prompt (CMD), PowerShell, and SSH to diagnose and resolve technical problems.
- Using basic scripting tools like PowerShell, CMD, and CLI to automate and streamline tasks
Full training and support will be provided by your workplace mentor and from the Baltic team.
Salary, Hours & Benefits:
- £19,000per annum
- Monday Friday 9am-5pm
- 31 days annual leave per year including bank holidays
- Birthday off as an extra day annual leave
- Gym membership
- Cycle to work scheme
- Access to free mental health support
- Offer a tech scheme, can buy tech goods
Desired Qualities, Skills and Knowledge:
- A driving license and access to your own vehicle
- A confident communicator – both verbal and written
- An IT hobbyist
- Good customer service skils
- Willingness to learn
- Grade 4/C in Maths and 5/C English GCSE
Your Training with Baltic:
This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician.
Next Steps:
If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.
Eligibility Criteria:
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship
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IT Apprenticeship employer: Baltic Apprenticeships
Contact Detail:
Baltic Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprenticeship
✨Tip Number 1
Familiarise yourself with common IT support tools and troubleshooting techniques. Knowing how to use Command Prompt, PowerShell, and SSH will not only help you in the role but also impress your interviewers.
✨Tip Number 2
Showcase your passion for technology by discussing any personal projects or hobbies related to IT during your informal chat. This can demonstrate your enthusiasm and willingness to learn, which are key qualities they’re looking for.
✨Tip Number 3
Prepare to discuss customer service scenarios in your interview. Since the role involves assisting customers and internal staff, being able to articulate how you would handle various situations can set you apart from other candidates.
✨Tip Number 4
Research Remedian IT and their approach to innovation in technology. Understanding their values and mission will allow you to tailor your responses and show that you’re genuinely interested in becoming part of their team.
We think you need these skills to ace IT Apprenticeship
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the IT Apprenticeship role. Emphasise any IT-related hobbies or projects, as well as your customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for technology and your eagerness to learn. Mention specific aspects of the job description that excite you and how you can contribute to Remedian IT.
Highlight Your Communication Skills: Since the role requires confident communication, provide examples in your application of how you've effectively communicated in previous roles or experiences, whether verbal or written.
Prepare for the Informal Chat: Before the informal chat with the recruitment team, think about questions you might have about the apprenticeship and be ready to discuss why you're passionate about pursuing a career in IT.
How to prepare for a job interview at Baltic Apprenticeships
✨Show Your Passion for Technology
Make sure to express your enthusiasm for IT and technology during the interview. Share any personal projects or hobbies related to tech, as this will demonstrate your genuine interest and commitment to the field.
✨Prepare for Technical Questions
Since the role involves troubleshooting and support, be ready to answer technical questions. Brush up on basic concepts of computer hardware, software installation, and common troubleshooting tools like Command Prompt and PowerShell.
✨Demonstrate Your Communication Skills
As a confident communicator, you should showcase your ability to explain technical issues clearly. Practice explaining complex concepts in simple terms, as this is crucial for providing excellent customer service.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the company culture, training opportunities, and the types of projects you might work on. This shows your eagerness to learn and engage with the team.
