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For Companies At a Glance
- Tasks: Join our team as an Account Handler, solving problems and supporting customers daily.
- Company: Gallagher is a global brokerage team focused on risk management and customer empowerment.
- Benefits: Enjoy 25+ days holiday, pension contributions, life insurance, and health plans.
- Why this job: Be part of a diverse team, making a real impact in the world of insurance.
- Qualifications: GCSEs or equivalent required; insurance experience and CII qualifications are a plus.
- Other info: We value inclusion and offer support for all applicants during the recruitment process.
The predicted salary is between 36000 - 60000 £ per year.
Introduction
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher\’s global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you\’ll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we\’ll build a legacy of trust and triumph in the dynamic world of risk management.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
We\’re looking for an experienced, dedicated, and results-driven Account Handler to join our team.
Focussed on mentoring less experienced colleagues, sharing expertise to achieve goals, whilst ultimately putting the customer first.
Provide a quality service, acquire optimal retention numbers, and push for growth where appropriate.
How you\’ll make an impact
- Build documents for new customers, along with mid-term adjustments and renewals. Ensure all customer details are recorded accurately and entered into the system in a timely fashion.
- Obtain renewal terms for customers, explore options before providing the best solution. Prepare renewal closings from meeting minutes and ensure cover is bound by renewal date.
- Handle insurer and customer queries about policies. Confirm cover with insurers, process policies, and chase outstanding documentation when required.
- Manage account queries and credit control matters, highlighting concerns to account managers.
- Apply legal and regulatory policies related to internal policies and insurance contracts as required.
About You
- Holding or working towards Chartered Insurance Institute Qualifications, Dip CII or FIT is advantageous. Educated to GCSE standard or equivalent, with intermediate knowledge of general insurance, London Market, Lloyd’s, and industry products.
- Previous experience in the insurance industry is required, especially working towards targets within a regulated framework and achieving SLAs.
- Risk-aware in handling customer information, customer-centric, focused on the best outcomes for clients.
- Due diligence, process-driven, deadline-oriented, results-focused, and proactive in assisting team members.
Compensation and Benefits
Along with a competitive salary, great teams, and exciting career opportunities, we offer a wide range of benefits:
- Minimum of 25 days holiday plus bank holidays, with options to buy extra days
- Defined contribution pension scheme with Gallagher’s contribution
- Life insurance paying 4x basic salary, up to 10x
- Income protection covering up to 50% of income, with options to top up
- Health cash plan or private medical insurance
Additional benefits include volunteering days, employee stock purchase plan, share incentive plan, critical illness cover, gym discounts, season ticket loans, vouchers, family care, and more.
Our Commitment to Inclusion and Diversity
Inclusion and diversity are core to our business. Gallagher has led with a commitment to sustainability and community support for over 95 years. We embrace diverse identities, experiences, and talents to better serve our clients and communities.
We are Disability Confident Committed, ensuring our recruitment process is inclusive and accessible. If you require reasonable adjustments during the application process, contact . We are dedicated to equal employment opportunities and prohibit discrimination based on protected characteristics.
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Account Handler employer: Arthur J. Gallagher & Co. (AJG)
Contact Detail:
Arthur J. Gallagher & Co. (AJG) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler
✨Tip Number 1
Familiarise yourself with the insurance industry, particularly the London Market and Lloyd's. Understanding these areas will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Network with professionals in the insurance sector, especially those who work as Account Handlers. Engaging with them can provide you with insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss your experience with customer service and how you've handled queries in the past. Being able to share specific examples will highlight your problem-solving skills and customer-centric approach.
✨Tip Number 4
Stay updated on current trends and regulations in the insurance industry. This knowledge will not only help you in interviews but also show that you're proactive and dedicated to continuous learning.
We think you need these skills to ace Account Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the insurance industry, particularly any roles that involved customer service and risk management. Emphasise your achievements and how they align with the responsibilities of an Account Handler.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for problem-solving and your commitment to customer satisfaction. Mention specific examples of how you've successfully handled client queries or managed accounts in the past.
Highlight Relevant Qualifications: If you hold or are working towards Chartered Insurance Institute qualifications, make sure to mention these prominently. This shows your dedication to professional development and understanding of the industry.
Showcase Teamwork and Mentoring Skills: Since the role involves mentoring less experienced colleagues, provide examples of how you've supported team members in previous positions. Highlight your ability to work collaboratively and contribute to a positive team environment.
How to prepare for a job interview at Arthur J. Gallagher & Co. (AJG)
✨Showcase Your Problem-Solving Skills
As an Account Handler, you'll be addressing risks head-on. Prepare examples from your past experiences where you've successfully solved problems or managed challenges, particularly in the insurance sector.
✨Demonstrate Customer-Centricity
Gallagher values putting the customer first. Be ready to discuss how you've prioritised customer needs in previous roles and how you ensure quality service and optimal retention.
✨Familiarise Yourself with Industry Knowledge
Brush up on your knowledge of general insurance, London Market, and Lloyd’s products. Being well-versed in these areas will show your commitment and readiness for the role.
✨Highlight Your Teamwork and Mentoring Experience
Since the role involves mentoring less experienced colleagues, prepare to share instances where you've supported team members or contributed to a collaborative work environment.
