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- Tasks: Lead the shopfloor team, ensuring exceptional customer experiences and supporting daily operations.
- Company: Dr. Martens is a globally recognised British brand with over 60 years of heritage.
- Benefits: Enjoy 65% off footwear, bonus incentives, generous holiday allowance, and paid volunteer days.
- Why this job: Join a dynamic team that values individuality and offers growth opportunities in a vibrant culture.
- Qualifications: Retail experience with leadership responsibilities is a plus; must be fluent in English.
- Other info: Diverse and inclusive workplace encouraging authentic self-expression.
Join to apply for the Keyholder 20hr – York Outlet Store role at Dr. Martens plc
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Join to apply for the Keyholder 20hr – York Outlet Store role at Dr. Martens plc
Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.
We are guided by three core values that are at the heart of everything we do: Be Yourself, Act Courageously, and Show You Care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what\’s right.
So Whats The Story – Keyholder – York Outlet Store
We are looking for an engaging and responsible Keyholder to lead our diverse shopfloor team at our YORK OUTLET STORE store.
Our Keyholders do everything our Sales Assistants do, you\’ll continue in delivering a seamless and consistent customer experience, now acting as a role model to the team, whilst also at times providing operational support to the management team & guidance to the overall store team. Acting as a trusted key holder you can expect at times to play a more prominent & pivotal role in the team ensuring our doors are open in line with store opening & closing hours and at times be leading on delivery activity.
This will be for 20 hours per week. Shifts will be varied across 7 days and we\’ll also need you to be able to help out covering the management teams holidays at times.
THE GIG – KEYHOLDER – YORK OUTLET STORE
- Take responsibility of opening & closing the store when necessary, following all relevant procedures.
- Hit and exceed individual sales targets whilst contributing to the wider performance of the store: Sales, Conversion, UPT, ATV.
- Lead on delivery procedures when necessary, processing all stock in line with company expectations.
- Assistant the store management team with day to day retail operations and health & safety procedures e.g. delivery, clock in/out, stock takes, replenishment, floor management and maintain a safe and tidy work environment.
- Drive high standards of customer service within the store, ensuring every customer receives an exceptional, unforgettable experience
- Handle till transactions in line with operating procedures and assist with more complex enquiries from customers.
At Dr.Martens the Keyholder duties will go hand in hand with the below qualities:
- You’ll be a proud custodian to our culture, embodying what we stand for and encouraging others to do the same.
- Professional, but also authentic, fearless and passion for the product!
- Working in retail with a similar responsibility with a fashion/lifestyle brand would be a bonus!
- You will take ownership for your own development, proactively seeking out feedback to build self-awareness.
- Demonstrates resilience, together with a solution driven mindset.
- Fluency in English at a business level. Additional languages would be great!
- Good IT skills – confident to use Microsoft Office and POS systems.
WHAT’S IN IT FOR YOU?
- Bonus incentives
- Welcome pair of Docs
- 65% off all footwear
- 50% off all accessories
- 2 paid volunteer days per year
- Generous holiday allowance
- Matched pension contributions
- Opportunities for growth
- Complimentary access to virtual GP via the RetailTrust
- Access to our Employee Assistance Programme & Mental Health First Aiders
Interested? Apply Now!
At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Sales and Business Development
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Industries
Retail Apparel and Fashion
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Keyholder 20hr - York Outlet Store employer: Dr. Martens plc
Contact Detail:
Dr. Martens plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Keyholder 20hr - York Outlet Store
✨Tip Number 1
Familiarise yourself with Dr. Martens' brand values: Be Yourself, Act Courageously, and Show You Care. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Research the York Outlet Store specifically. Understand its unique customer base and sales strategies. This knowledge will help you tailor your conversations and show that you're genuinely interested in contributing to that particular store.
✨Tip Number 3
Prepare to discuss your experience in retail, especially any leadership roles you've held. Highlight specific examples where you've led a team or improved customer service, as this will resonate well with the Keyholder responsibilities.
✨Tip Number 4
Network with current or former employees of Dr. Martens if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Keyholder 20hr - York Outlet Store
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Dr. Martens' history, values, and culture. Highlight how your personal values align with their core principles of being yourself, acting courageously, and showing you care.
Tailor Your CV: Make sure your CV reflects relevant retail experience, especially in roles with similar responsibilities. Emphasise any leadership or customer service roles you've held, as these will be crucial for a Keyholder position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the brand and the role. Mention specific examples of how you've demonstrated resilience and a solution-driven mindset in previous jobs, as these qualities are essential for the Keyholder position.
Showcase Your Skills: Highlight your IT skills, particularly your proficiency with Microsoft Office and POS systems. If you have experience in managing stock or leading a team, make sure to include that as well, as it directly relates to the responsibilities of the role.
How to prepare for a job interview at Dr. Martens plc
✨Embrace the Brand Values
Dr. Martens values authenticity, courage, and care. Make sure to demonstrate how you embody these values in your previous experiences. Share examples of when you've acted courageously or shown care for customers or colleagues.
✨Showcase Your Retail Experience
Highlight any previous retail experience, especially in a similar role. Discuss specific responsibilities you've had, such as managing stock, leading a team, or providing exceptional customer service, to show you're ready for the Keyholder position.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you've had to resolve conflicts or improve customer satisfaction, and be ready to discuss them in detail.
✨Demonstrate Your Passion for the Product
As a Keyholder, you'll need to be passionate about Dr. Martens products. Research the brand's history and current offerings, and be prepared to share why you love the brand and how you can convey that passion to customers.
