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For Companies At a Glance
- Tasks: Lead IT services, manage a diverse team, and drive digital transformation initiatives.
- Company: Join Ravensbourne University, a creative hub in North Greenwich, blending technology and business.
- Benefits: Enjoy flexible hybrid working, generous leave, and a competitive pension scheme.
- Why this job: Be part of a dynamic team enhancing technology in education while promoting inclusivity and sustainability.
- Qualifications: Experience in IT leadership, technical expertise in cybersecurity, and strong communication skills required.
- Other info: Opportunity to influence strategic direction and foster innovation in a vibrant university setting.
The predicted salary is between 43200 - 72000 £ per year.
Our University
Ravensbourne University London is a vibrant institution where creativity, technology, and business converge. Located in the heart of North Greenwichs Design District, our cutting-edge campus is home to a diverse and growing global community, immersed in one of the worlds most dynamic creative and commercial hubs.
The Role
At Ravensbourne we are seeking a strategic and forward-thinking Head of Technology Services to join our IT Services Senior Leadership Team. Reporting to the Chief Information Officer, this pivotal role leads the delivery of robust, secure, and scalable IT infrastructure and support services across the university.
The postholder will oversee critical areas including cyber security, cloud platforms, infrastructure, collaboration technologies, and end-user computing. Working closely with the Head of Enterprise Applications and Data, you will act as deputy to the CIO and play a key role in enhancing operational effectiveness and institutional resilience.
Key Responsibilities
Steer the strategic direction and day-to-day operations of IT services across the university.
Manage and develop a multidisciplinary Technology Services team (~16 staff), fostering innovation and service excellence.
Oversee infrastructure, networks, systems, and user support to ensure secure, scalable, and highly available services.
Maintain a strong institutional cyber security posture, including tested incident response plans.
Collaborate with academic and professional service teams to align technology capabilities with institutional KPIs.
Drive digital transformation initiatives, including cloud adoption, cybersecurity enhancements, and hybrid learning technologies.
Ensure compliance with data protection, accessibility, and IT governance standards (Cyber Essentials, ISO27001, ITIL).
Manage operational and capital budgets, procurement processes, and vendor relationships to deliver value and efficiency.
The Candidate
- Were looking for a dynamic leader with:
- Proven experience in IT leadership and service management within complex
- environmentsideally in Higher Education or the public sector.
- Deep technical expertise across infrastructure, cloud services, cybersecurity, and enterprise systems.
- Formal qualifications in technology and cyber security.
- Project management experience and relevant certifications.
- Strong financial acumen in managing operational and capital budgets.
- Excellent communication and stakeholder engagement skills.
- A strategic mindset with a track record of driving innovation and change.
- A commitment to inclusivity, sustainability, and continuous improvement.
What We Offer
- A competitive salary
- Highly competitive pension scheme (Local Government Pension Scheme)
- Generous annual leave
- Flexible hybrid working arrangements
- Employee Assistance Programme
- Cycle-to-work scheme
- Season ticket loans
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Head of Technology Services (London) employer: Ravensbourne University London
Contact Detail:
Ravensbourne University London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Technology Services (London)
✨Tip Number 1
Network with professionals in the higher education sector, especially those involved in IT services. Attend relevant conferences or webinars to connect with potential colleagues and learn about the latest trends in technology services.
✨Tip Number 2
Familiarise yourself with Ravensbourne University's mission and values. Understanding their focus on creativity and technology will help you tailor your discussions and demonstrate how your vision aligns with theirs during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven digital transformation initiatives in previous roles. Highlight your experience with cloud adoption and cybersecurity enhancements, as these are key areas for the position.
✨Tip Number 4
Showcase your leadership style and how you foster innovation within a team. Be ready to share strategies you've used to manage multidisciplinary teams and enhance service excellence, as this is crucial for the Head of Technology Services role.
We think you need these skills to ace Head of Technology Services (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT leadership and service management, particularly within complex environments like higher education. Emphasise your technical expertise in areas such as cloud services and cybersecurity.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic mindset and commitment to innovation. Address how your previous experiences align with the key responsibilities of the Head of Technology Services role at Ravensbourne University.
Highlight Relevant Qualifications: Include any formal qualifications in technology and cybersecurity, as well as project management certifications. This will demonstrate your capability to manage operational and capital budgets effectively.
Showcase Communication Skills: In your application, provide examples of your excellent communication and stakeholder engagement skills. This is crucial for collaborating with academic and professional service teams to align technology capabilities with institutional KPIs.
How to prepare for a job interview at Ravensbourne University London
✨Understand the University’s Vision
Familiarise yourself with Ravensbourne University's mission and values. Be prepared to discuss how your leadership style and strategic vision align with their goals, especially in fostering creativity and technology.
✨Showcase Your Technical Expertise
Be ready to demonstrate your deep technical knowledge in areas like cloud services, cybersecurity, and IT infrastructure. Prepare examples of past projects where you successfully implemented these technologies.
✨Highlight Leadership Experience
Discuss your experience managing multidisciplinary teams and driving innovation. Share specific instances where you have improved service delivery or operational effectiveness in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making process. Think of scenarios related to cyber security incidents or digital transformation initiatives and how you would handle them.
