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- Tasks: Join our friendly team to handle room sales inquiries via phone and email.
- Company: Elite Hotels is dedicated to creating unforgettable guest experiences.
- Benefits: Enjoy flexible shifts, a supportive team, and the chance to learn in a dynamic environment.
- Why this job: Be part of a positive culture where your customer service skills shine and make a difference.
- Qualifications: Previous experience in hospitality is a plus; strong communication skills are essential.
- Other info: Work 32 hours over four days, including weekends and bank holidays.
The predicted salary is between 24000 - 36000 £ per year.
Reservations Sales Agent Overview You will be working within an enthusiastic and friendly Reservations team, taking all room sales enquiries via telephone or via email. As a Reservationist you will be ensuring that all guest room bookings and dinner reservations are dealt with in a flawless and professional manner and ensuring that upselling and exceeding expectations is part of your day to day role. You will be familiar with all hotel facilities and be confident in promoting and recommending these to our guests. Weekly hours are 32 hours working over four days out of seven which will include weekends and bank holidays. The office is covered from 8am to 8pm so shifts will be varying around these hours. Reservations Sales Agent Key Attributes Previous experience as a hotel reservationist or receptionist preferred. Good customer service and interpersonal skills essential, enabling you to work efficiently within a close team. An excellent and confident telephone manner. Possess a excellent command of the English language, both written and verbal Enthusiasm to learn and the ability to hit the ground running with a smile on your face is essential. At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
Reservations Sales Agent employer: Elite Hotels
Contact Detail:
Elite Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Sales Agent
✨Tip Number 1
Familiarize yourself with the hotel facilities and services before your interview. This knowledge will not only help you answer questions confidently but also demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your telephone manner by role-playing common reservation scenarios with a friend. This will help you feel more comfortable and sound professional when handling calls during the job.
✨Tip Number 3
Highlight any previous customer service experience in your conversations. Share specific examples of how you exceeded customer expectations, as this aligns perfectly with our goal at Elite Hotels.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding shifts, especially since the role requires working weekends and bank holidays. Showing that you're adaptable can set you apart from other candidates.
We think you need these skills to ace Reservations Sales Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a hotel reservationist or receptionist. Emphasize your customer service skills and any previous roles that required excellent communication, especially over the phone.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the hospitality industry. Mention specific examples of how you've exceeded customer expectations in past positions and your ability to work well in a team.
Showcase Your Communication Skills: Since the role requires an excellent command of the English language, ensure your application is free from grammatical errors. Use clear and professional language to demonstrate your written communication skills.
Research Elite Hotels: Familiarize yourself with Elite Hotels and their offerings. Mentioning specific hotel facilities or services in your application can show your genuine interest and help you stand out as a candidate.
How to prepare for a job interview at Elite Hotels
✨Show Your Enthusiasm
Make sure to express your passion for customer service and hospitality during the interview. Share examples of how you've gone above and beyond to create positive experiences for guests in previous roles.
✨Demonstrate Your Communication Skills
Since the role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might be asked to role-play a phone call with a guest, so be prepared to showcase your confident telephone manner.
✨Know the Hotel's Offerings
Familiarize yourself with the hotel facilities and services before the interview. Being able to confidently discuss these will show that you're proactive and genuinely interested in the position.
✨Highlight Teamwork Experience
As the role involves working closely within a team, share specific examples of how you've successfully collaborated with others in past jobs. This will demonstrate your ability to fit into their enthusiastic and friendly Reservations team.
