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- Tasks: Invigilate exams and manage test delivery at our Lerwick hub.
- Company: Join Reed in Partnership, a family-owned company transforming lives since 1998.
- Benefits: Earn £27.74 per hour plus a £50 bonus for each shift worked.
- Why this job: Make a difference by helping candidates succeed in their driving tests.
- Qualifications: Must have a clean UK driving licence and experience in customer service.
- Other info: Flexible part-time hours with opportunities for growth in a supportive environment.
Regional Delivery Associate – Lerwick page is loaded
Regional Delivery Associate – Lerwick
Apply locations RinP Lerwick (DVSA) time type Part time posted on Posted 30+ Days Ago job requisition id JR10003131
Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.
Pay Range
£27.74 per hour plus £50 shift bonus for each shift worked
Job Description
Do you possess great leadership skills and a passion for providing excellent customer service?
Would you like a role that enables you to meet and help people?
Then consider the position of Regional Delivery Associate – Lerwick at Reed in Partnership!
Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.
Our DVSA (Driver and Vehicle Standards Agency) programme, provides secure assessment of prospective new drivers for the Department of Transport. Through more than 70 test centres, we provide 1.7 million + Driving Theory Tests a year across several regions of the UK.
Our delivery provides the infrastructure and processes required to test each candidates driving theory knowledge and hazard perception. We ensure the integrity and compliance of each individual test in accordance with the assessment standards set by the DVSA.
What is the role about?
You will be responsible for the invigilation of exams and the efficient delivery of tests to participants, ensuring that relevant procedures and guidelines are adhered to at all times. These responsibilities will be delivered both directly through your invigilation duties and via your management, during your shift, of the Test Centre. You will be responsible for setting up the necessary testing equipment and dismantling and storing the equipment when testing is complete. The Regional Delivery Associate will strictly adhere to guidelines in accordance with the programme’s requirements and Reed in Partnership’s policies and procedures.
Your Work Schedule
This position involves supporting our occasional test deliveries from our Lerwick hub to our sites in Mid Yell and Symbister.
These are infrequent delivery sites, requiring you to work only every other month.
The role includes travelling and transporting equipment from our hubs at the beginning and end of the testing day, and will involve an early start/late finish due to the travelling involved.
Your day-to-day responsibilities will include:
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The technical set up and set down of IT equipment for test delivery
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Ensuring the site is operationally ready and that staff on shift deliver a high quality, compliant service.
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Performing daily test centre opening and closing procedures
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Supervision, invigilation and efficient delivery of tests to participants, ensuring that relevant procedures and guidelines are adhered to at all times.
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Ensuring all tests / updates for that day have been downloaded at the start of the day and completed tests uploaded at the end of the day.
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Responsible for equipment/kit, reporting any damaged equipment and reordering replacements damaged or used up during the course of your shift
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Reviewing tests and test centre schedules
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Coaching and supporting colleagues
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Providing a high level of customer service
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Checking candidates ID documents and booking them in on the system
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Ensuring the integrity and security of tests are maintained
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Explaining the test process to candidates and supporting with other queries
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Handling and reporting incidents that could impact candidate testing
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Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion
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Providing management support to the Regional Test Centre Manager as required
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Handling and reporting incidents that could impact candidate testing in line with our incident management procedures.
What’s in it for you?
The roles offer long term employment stability and the satisfaction of assisting people at a key moment in their lives. In addition to the competitive hourly rate, an additional £50 shift bonus is paid for each shift worked.
To be successful in this role, we are looking for someone with:
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Hold a full clean Valid UK Drivers licence for a Manual Vehicle
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Good eyesight and enough physical stamina and dexterity to be able to pick up / move heavy equipment while connecting IT cabling in line with Manual Handling Training
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Must have the ability to follow plans for laying out and connecting equipment.
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The ability to work effectively independently or under limited supervision.
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Experience of leading or supervising a team.
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Significant demonstrable experience in providing a high-quality customer service both face to face and by telephone, in a target driven environment such as a contact centre or retail environment.
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Comfortable to use a computer and some understanding of IT hardware
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Excellent attention to detail and accuracy
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The ability to work under pressure to short timescales and multitasking to complete a variety of competing activities
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Experience in working with diverse customer groups
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Excellent judgement and decision-making skills
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Flexibility in working hours and days, including evenings and Saturday
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The ability to remain calm and deal with confrontational candidates in a professional manner
Please note that the deadline for internal applicants for this role is 9th June 2025.
Diversity and Inclusion
We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.
Part-Time Roles
Whilst some roles are advertised as Full-Time, we may be able to consider applicants who are looking to work on a Part-Time basis. If you would like to explore this further please discuss this with the talent partner for the role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.
Why work here?
We have an on-going strategic priority to make this a great place to work.
We are a family-owned company. We think this makes us unique compared to a lot of other companies. It is fundamental to the way our workplaces operate, the decisions we make and how we treat each other.
Our workplaces have been recognised for multiple awards. Most recently we were really proud to be presented with three UK Employee Experience Awards in 2022: Gold for Best Talent Management Programme, Silver for Diversity and Inclusion and Bronze for Best Large Company to Work For.
About Us
Our Work Experience is the combination of everything that\’s unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it\’s our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.
Contact Us
Phone: 0333 2408490
Email: rinp.ma@reed.com
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Regional Delivery Associate - Lerwick employer: 80 Reed in Partnership Ltd
Contact Detail:
80 Reed in Partnership Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Delivery Associate - Lerwick
✨Tip Number 1
Familiarise yourself with the DVSA guidelines and procedures. Understanding the specific requirements for invigilating tests will not only boost your confidence but also demonstrate your commitment to maintaining high standards during the interview.
✨Tip Number 2
Highlight your customer service experience in conversations. Since this role involves interacting with candidates, showcasing your ability to handle diverse customer groups effectively can set you apart from other applicants.
✨Tip Number 3
Prepare to discuss your leadership skills. As a Regional Delivery Associate, you'll be supervising staff, so be ready to share examples of how you've successfully led a team or managed a project in the past.
✨Tip Number 4
Be flexible and open about your availability. Since the role requires working at various times, showing that you're adaptable and willing to work evenings or weekends can make you a more attractive candidate.
We think you need these skills to ace Regional Delivery Associate - Lerwick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and team leadership. Use specific examples that demonstrate your ability to manage tasks under pressure and provide excellent service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping people and your understanding of the role's responsibilities. Mention your familiarity with IT equipment and your ability to follow procedures, as these are crucial for the position.
Highlight Relevant Skills: Emphasise skills such as attention to detail, decision-making, and the ability to work independently. These qualities are essential for the Regional Delivery Associate role, so make sure they stand out in your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are key traits for this job.
How to prepare for a job interview at 80 Reed in Partnership Ltd
✨Show Your Leadership Skills
As a Regional Delivery Associate, you'll need to demonstrate your leadership abilities. Be prepared to share examples of how you've successfully led a team or managed a project in the past. Highlight your experience in supervising others and ensuring high-quality service delivery.
✨Emphasise Customer Service Experience
This role requires excellent customer service skills. Make sure to discuss your previous experiences where you provided outstanding service, especially in challenging situations. Use specific examples to illustrate how you handled customer queries and maintained professionalism.
✨Demonstrate Technical Proficiency
Since the job involves setting up IT equipment, it's important to show your comfort with technology. Be ready to talk about any relevant technical skills you possess, such as handling IT hardware or troubleshooting issues. This will reassure the interviewers of your capability to manage the technical aspects of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and decision-making skills. Prepare for scenarios where you might need to handle confrontational candidates or unexpected incidents during testing. Think through how you would respond to maintain a calm and professional environment.
