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- Tasks: Lead operational resilience strategies and ensure business continuity across the organization.
- Company: Join The AA, a century-old leader in motoring services, evolving with innovative products for millions.
- Benefits: Enjoy hybrid work, annual bonuses, private medical insurance, and discounts on AA products.
- Why this job: Be a key player in driving change and enhancing operational resilience in a dynamic environment.
- Qualifications: Experience in operational resilience and crisis management is essential; relevant certifications are a plus.
- Other info: Diversity is valued here; we encourage applications from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
Company description
Location: Basingstoke (hybrid working 2 office days per week)
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Employment Type: Permanent, full time
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Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance
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Think the AA is just about roadside assistance? Think again.
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For over a century, we\’ve been evolving and adapting. Today, as the nation\’s leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as an Operational Resilience Manager means you\’ll play a crucial role in our success and be part of this exciting motoring journey.
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Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.
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#LI-Hybrid
This is the job
At The AA, we are committed to ensuring the highest standards of operational resilience. We are looking for a dedicated and experienced Operational Resilience Manager to join our team and help us continue to meet the requirements of the FCA while driving continuous improvement across our organisation.
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As the Operational Resilience Manager, you will act as the subject matter expert (SME) for operational resilience, leading the ongoing embedding and evolution of our Operational Resilience Strategy, Framework, and Policy. You will work closely with various internal teams and key third-party suppliers to ensure alignment and understanding of their levels of resiliency.
What will I be doing?
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- Execute BAU plans, applying methodologies for identifying and mapping important business services, impact tolerances, scenario testing, and resilience assessments.
- Support the delivery of the Operational Resilience strategy, maturing the Target Operating Model and governance structures.
- Lead the strategic direction for Crisis Management and Business Continuity frameworks, including the creation and delivery of a BCM strategy.
- Oversee, monitor, and report on Business Continuity activities, producing and presenting management reports to key forums.
- Collaborate with the IT Resilience and Continuity Manager to ensure alignment across policies, frameworks, and plans.
- Develop and deliver a programme of scenario stress testing, ensuring a business-wide communication strategy, training, and awareness for Operational Resilience.
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What do I need?
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- Extensive knowledge and practical hands-on experience in operational resilience, business continuity, and crisis management, including live implementations and scenario testing.
- Strong understanding of IT-related resiliency, Operational Resilience regulations, and the wider regulatory agenda, with experience in a regulated environment, preferably in Financial Services.
- Excellent communication and presentation skills, with the ability to inform, challenge, negotiate, and influence at all levels, including C-suite stakeholders.
- Proven stakeholder management skills, with the ability to build effective working relationships and work autonomously while managing workload effectively.
- Strategic thinker with good commercial awareness, analytical skills, and the ability to draw insights from various data sources.
- Relevant professional certifications (e.g., MBCI) are highly desirable, along with a Bachelor\’s degree or extensive experience in a related field, and a willingness to travel to The AA UK sites when required.
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Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
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- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
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Plus, so much more!
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We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
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#LI-HH
Operational Resilience Manager - Basingstoke employer: The Automobile Association
Contact Detail:
The Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Resilience Manager - Basingstoke
✨Tip Number 1
Familiarize yourself with the latest trends and regulations in operational resilience and business continuity. This knowledge will not only help you understand the role better but also demonstrate your commitment to staying updated in this ever-evolving field.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in operational resilience within regulated environments. Engaging in conversations can provide valuable insights and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented operational resilience strategies in previous roles. Highlighting your hands-on experience will set you apart from other candidates.
✨Tip Number 4
Showcase your communication and stakeholder management skills during any interactions. Being able to effectively convey complex information to various audiences is crucial for this role, so practice articulating your thoughts clearly and confidently.
We think you need these skills to ace Operational Resilience Manager - Basingstoke
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Operational Resilience Manager position. Tailor your application to highlight your relevant experience in operational resilience, business continuity, and crisis management.
Highlight Relevant Experience: In your CV and cover letter, emphasize your hands-on experience with operational resilience strategies, scenario testing, and stakeholder management. Use specific examples that demonstrate your ability to lead and influence at all levels, especially with C-suite stakeholders.
Showcase Communication Skills: Since excellent communication and presentation skills are crucial for this role, provide examples in your application that showcase your ability to inform, challenge, and negotiate effectively. Consider including instances where you've successfully presented complex information to diverse audiences.
Tailor Your Application: Customize your cover letter to reflect your understanding of The AA's mission and values. Mention how your strategic thinking and analytical skills align with their goals for operational resilience and continuous improvement.
How to prepare for a job interview at The Automobile Association
✨Showcase Your Expertise
Make sure to highlight your extensive knowledge and hands-on experience in operational resilience, business continuity, and crisis management. Be prepared to discuss specific examples of live implementations and scenario testing you've conducted.
✨Communicate Effectively
Demonstrate your excellent communication and presentation skills by clearly articulating your thoughts. Practice explaining complex concepts in a way that is easy to understand, especially when addressing C-suite stakeholders.
✨Understand the Regulatory Landscape
Familiarize yourself with Operational Resilience regulations and the wider regulatory agenda, particularly in the context of Financial Services. Be ready to discuss how these regulations impact operational strategies and decision-making.
✨Prepare for Scenario Testing Discussions
Since scenario stress testing is a key part of the role, prepare to discuss your approach to developing and delivering such programs. Think about how you would ensure effective communication and training across the organization.
