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- Tasks: Lead the learning journey for our Consumer Division, enhancing training and development.
- Company: Zenith is the UK's largest independent vehicle solutions provider, committed to sustainability and innovation.
- Benefits: Enjoy competitive salary, annual bonus, private medical insurance, and hybrid working options.
- Why this job: Join a dynamic team focused on continuous improvement and making a positive impact on customer experience.
- Qualifications: Experience in operational learning environments and knowledge of FCA regulations are essential.
- Other info: Be part of an award-winning company with a strong commitment to diversity and inclusion.
At Zenith, we\’ve been leading the transition to sustainable vehicle solutions for over 30 years. As the UK\’s largest independent vehicle solutions provider, we\’re proud of our people, our award-winning service and our bold ambitions to make mobility smarter, greener, and better for everyone, and we\’re now looking for an L&D Lead to drive the next stage of our learning journey within our Consumer Division.
This is a high impact role, where you\’ll have full ownership of the divisional training plan, and accountability for embedding a continuous improvement culture focused on delivering good customer outcomes guided by legislative changes, department, team and individual needs.
Reporting into the Head of Consumer Risk, you\’ll own the end-to-end learning lifecycle, from onboarding and regulatory training, to coaching and continuous improvement. You\’ll be our go-to learning expert – the person who knows what our customer service and support teams need to succeed and how to make learning part of everyday performance.
Your Role & Impact
Our Consumer Division introduced an L&D role to support divisional performance, and since then, we\’ve built a solid foundation, including a successful induction programme. Now we\’re ready for the next phase. This is your chance to evolve our L&D capability, working with managers, team leaders, and senior stakeholders to identify learning gaps, develop solutions, and make sure colleagues are equipped to thrive.
What You\’ll Do
- Own the full learning lifecycle for our Consumer Division – from needs analysis through to delivery and impact evaluation.
- Deliver face-to-face and virtual training for onboarding, systems, service skills, and FCA
- Create, deliver and embed training in FCA-regulated areas (e.g., vulnerable customer, Consumer Duty principles)
- Partner with the Quality Assurance team, managers and other stakeholders to understand team capabilities, performance gaps, and development goals.
- Design practical, inclusive learning interventions of varying delivery methods that embed knowledge and improve KPIs like quality, first-time resolution, and customer satisfaction.
- Partner with the wider Group L&D network to align and adapt broader learning initiatives for the division.
- Source or develop appropriate learning interventions – from bite-sized coaching to structured workshops and digital resources.
- Continuously monitor and evolve training to ensure it sticks, supports performance, and contributes to a brilliant customer experience.
- Bring energy and confidence to learning – championing a learning culture across the division and working closely with leadership
About You
You\’re someone who thrives in fast-paced, operational environments and knows how to bring learning to life for customer-facing teams. You\’re practical, collaborative, and results-focused, equally at home designing a course as you are delivering it or coaching on the floor.
What You\’ll Bring
- Proven experience delivering learning in operational environments
- Strong knowledge of FCA-regulated environments or experience delivering compliance-based training
- Confidence designing and delivering learning in multiple formats
- Strong commercial awareness with the ability to proactively identify and analyse gaps/ business needs
- Ability to work independently while building strong relationships across cross functional teams
- Passionate about people development, with a collaborative and customer first mindset
Why Join Zenith?
We\’re committed to our People Promise, creating an inclusive environment where everyone can thrive, and we\’re proud to be:
- Award-winning – Leasing Company of the Year (Fleet News 2023) Large Business of the Year Award (Yorkshire Post Excellence in Business Awards) and winners of the Diversity and Inclusion Award (Yorkshire Post Excellence in Business Awards).
- Sustainability champions –over 41% of our fleet are Battery Electric Vehicles (BEVs), we\’re a carbon-neutral organisation, with the UK leasing sector\’s largest-ever green bond.
- Innovators: Investing £25 million in transformation, with a thriving fleet of 169,910 vehicles and consistent revenue growth.
- Inclusive: Six colleague-led diversity groups, and a workplace where everyone can thrive
- A place to grow: with clear pathways through our MyGPS personal development framework
What\’s In It for You?
- Competitive Salary: from £30,000 per annum (depending on experience) & Annual bonus
- 24 days annual leave & 1 day for your birthday, with the option to buy more
- Private Medical insurance, Life Insurance, Critical Illness Cover, Dental and Health Cash Plans, Funded HRT Treatment, and more.
- Tech Scheme, Car Sacrifice Scheme, Cycle to Work Scheme, Season Ticket Loans, breakdown cover
- Development opportunities with access to our MyGPS personal development framework.
- Perks at Work – save money on everyday essentials with access to a shopping discounts site
- Onsite GP & Masseuse, Employee Assistance Programme, Pensions advice, Funded HRT Treatment, and Mental Health First Aiders
- Sports and social clubs, company activities, and team events.
- Inclusive culture with colleague-led equality networks
- Free onsite parking and hybrid working options
Sound Like the Right Opportunity for You? Apply Now!
When you join Zenith, you\’re becoming part of a team that\’s driving innovation, sustainability, and success. We are proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from people who want to be part of a business that\’s shaping the future of vehicle mobility, delivering for customers, and making a difference for the environment and society.
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L&D Lead employer: Zenith Group
Contact Detail:
Zenith Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L&D Lead
✨Tip Number 1
Familiarise yourself with FCA regulations and compliance training. Understanding these areas will not only help you in the interview but also demonstrate your commitment to the role and its requirements.
✨Tip Number 2
Network with current or former employees of Zenith, especially those in L&D roles. They can provide valuable insights into the company culture and expectations, which can be a game-changer during your discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented learning initiatives in fast-paced environments. Highlighting your practical experience will resonate well with the hiring team.
✨Tip Number 4
Showcase your passion for people development by sharing ideas on how to foster a learning culture within the organisation. This proactive approach will set you apart as a candidate who is ready to make an impact.
We think you need these skills to ace L&D Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in learning and development, particularly in operational environments. Emphasise any previous roles where you designed or delivered training, especially in FCA-regulated areas.
Craft a Compelling Cover Letter: In your cover letter, express your passion for people development and how your collaborative approach aligns with Zenith's values. Mention specific examples of how you've successfully identified learning gaps and implemented solutions in past roles.
Showcase Your Knowledge: Demonstrate your understanding of FCA regulations and compliance-based training in your application. This will show that you are well-prepared for the responsibilities of the L&D Lead role.
Highlight Your Impact: When detailing your previous experiences, focus on the impact of your training initiatives. Use metrics to illustrate improvements in KPIs like customer satisfaction or first-time resolution rates, as this aligns with the role's focus on delivering good customer outcomes.
How to prepare for a job interview at Zenith Group
✨Understand the Learning Lifecycle
Familiarise yourself with the end-to-end learning lifecycle, as this role requires ownership of it. Be prepared to discuss how you would approach needs analysis, delivery, and impact evaluation in your previous experiences.
✨Showcase Your Training Experience
Highlight your proven experience in delivering training within operational environments. Be ready to provide specific examples of how you've successfully designed and delivered training that improved performance metrics.
✨Demonstrate FCA Knowledge
Since the role involves FCA-regulated areas, ensure you can articulate your understanding of compliance-based training. Discuss any relevant experience you have in this area and how it can benefit the team.
✨Emphasise Collaboration Skills
This position requires working closely with various stakeholders. Prepare to discuss how you've built strong relationships across teams in the past and how you plan to champion a learning culture within the division.
