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- Tasks: Join us as a Customer Service Executive, handling enquiries and supporting customers with care.
- Company: Zenith is an award-winning company leading the fleet industry with a focus on innovation and sustainability.
- Benefits: Enjoy flexible working, private medical cover, and access to discounts on everyday essentials.
- Why this job: Be part of a supportive team in a positive culture that values your growth and individuality.
- Qualifications: We're looking for great communicators who are motivated, adaptable, and eager to learn.
- Other info: This is a 12-week temporary contract with potential for extension; perfect for students seeking experience.
Temporary position (12 weeks initially, with opportunity to extend up to 6 months)
Are you driven by delivering exceptional customer service and passionate about helping others? Looking to grow your career in a modern, positive workplace where your development really matters? At Zenith, we\’re looking for Customer Service Executives who are ready to make a difference to join us on a 12 week fixed term contract.
Why Zenith?
At Zenith, our people are our greatest asset. We\’re committed to ensuring every colleague feels as valued as our customers, and our People Promise is at the heart of that commitment, ensuring every colleague feels respected, supported, and empowered to thrive both personally and professionally.
We believe that great customer service starts with great people, so we invest in training and clear career pathways. With our MyGPS personal development framework, you\’ll have a clear, personalised route to progress.
Our inclusive culture celebrates individuality and champions diversity. With six colleague-led diversity groups, regular company events, and flexible working options, Zenith is a place where your voice is heard and your ideas matter. We\’re proud to be award-winning for Equality, Diversity & Inclusion, and we\’ve built an environment where you can bring your true self to work every day.
Our Teams
As a Customer Service Executive at Zenith, you could be joining one of three specialist divisions, all focused on delivering friendly support for our customers, including some of the UK\’s largest blue-chip companies:
- Corporate Division: Provide company cars, light commercial vehicles, salary sacrifice schemes, and short-term rentals to corporate customers– all supported by our expert in-house teams who specialise in fleet, accident, and customer management, ensuring tailored solutions and first-class service for every customer.
- Commercial Division: Support operators of LGVs, HGVs, and trailers, offering fleet management, maintenance, funding, rental, and flexible hire solutions. Trusted by major grocery and parcel delivery companies, our teams provide 24/7 support to keep fleets on the road and running smoothly.
- Consumer Division: Delivering a fully digital car leasing experience, we support customers from initial enquiry and new vehicle orders to servicing and repairs. Our industry-leading digital brand, Zen Auto, and our expanding White Label solutions empower partners to offer branded leasing options to their own customers.
No matter which division you join, you\’ll be part of a high-performing team dedicated to delivering outstanding customer experiences with empathy and expertise. We offer real opportunities to grow your skills and advance your career at an award-winning company leading the fleet industry through innovation and sustainability.
What You\’ll Be Doing
Depending on your team, you could be:
- Handling a wide variety of phone and email enquiries, responding quickly and compassionately to breakdowns, defects, and repairs for our commercial fleet to ensure customers get back on the road without delay.
- Managing your own portfolio of corporate customers as their first point of contact and trusted advisor, supporting them with everything from new vehicle orders and pricing to ongoing in-life vehicle operations.
- Supporting our drivers by booking services, MOTs, and repairs, or helping them through unexpected breakdowns with care and reassurance.
You\’ll be at the heart of our customer service operation, delivering support, managing important administrative tasks, and building strong relationships through your professionalism, empathy, and clear communication.
What You\’ll Bring
If you thrive in a fast-paced environment, communicate clearly, and love solving problems, you\’ll fit right in. We\’re looking for people who:
- Are great communicators and natural problem-solvers
- Truly care about supporting customers and doing the right thing
- Are motivated, adaptable, and eager to learn
If that sounds like you, we\’d love to hear from you!
What\’s In It For You
- Salary £25,207.65
- 24 days annual leave & 1 day for your birthday, with the option to buy more
- Health & wellbeing: Private Medical Cover, Life Insurance, Critical Illness Cover, Dental and Health Cash Plans, Funded HRT Treatment, and more.
- Financial Benefits: Tech Scheme, Car Sacrifice Scheme, Cycle to Work Scheme, Season Ticket Loans, breakdown cover
- Career Development: Opportunities for professional growth and access to our MyGPS personal development framework
- Perks at Work – save money on everyday essentials with access to a shopping discounts site
- Support for your wellbeing – onsite GP & Masseuse, Employee Assistance Programme, Pensions advice, Funded HRT Treatment, and Mental Health First Aiders
- Agile Working: Flexible working arrangements to suit you, with free parking onsite.
- Social Activities: Sports and social clubs, company activities, and team events.
- Inclusive Culture: colleague-led equality groups and be part of a company committed to equality, diversity, and inclusion.
We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
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Customer Service (12 Week Temporary Contract) employer: Zenith Group
Contact Detail:
Zenith Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service (12 Week Temporary Contract)
✨Tip Number 1
Familiarise yourself with Zenith's values and culture. Understanding their commitment to equality, diversity, and inclusion will help you align your responses during interviews and show that you're a good fit for their team.
✨Tip Number 2
Prepare examples of how you've delivered exceptional customer service in the past. Highlight specific situations where you solved problems or went above and beyond for customers, as this will resonate well with Zenith's focus on outstanding service.
✨Tip Number 3
Research the different divisions within Zenith—Corporate, Commercial, and Consumer. Tailor your conversations to demonstrate your understanding of their operations and how you can contribute to each division's success.
✨Tip Number 4
Show your eagerness to learn and grow. Zenith values personal development, so express your interest in their MyGPS framework and how you plan to utilise it to advance your career while contributing to the team.
We think you need these skills to ace Customer Service (12 Week Temporary Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Use keywords from the job description, such as 'problem-solver', 'great communicator', and 'supporting customers' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
Showcase Your Soft Skills: In your application, emphasise your soft skills like empathy, adaptability, and communication. These are crucial for the Customer Service Executive role at Zenith, so provide examples of how you've used these skills effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in customer service roles.
How to prepare for a job interview at Zenith Group
✨Research Zenith's Values
Before your interview, take some time to understand Zenith's commitment to equality, diversity, and inclusion. Familiarise yourself with their People Promise and think about how your own values align with theirs. This will help you demonstrate that you're a good cultural fit.
✨Prepare for Customer Scenarios
As a Customer Service Executive, you'll be handling various customer enquiries. Prepare for the interview by thinking of examples from your past experiences where you've successfully resolved customer issues or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, practice clear and concise communication. Be sure to listen actively to the interviewer's questions and respond thoughtfully. This will showcase your ability to connect with customers and colleagues alike.
✨Express Your Eagerness to Learn
Zenith values personal development, so make sure to express your enthusiasm for learning and growing within the company. Share any relevant training or skills you wish to develop further, and how you see yourself progressing in the role over the 12-week contract and beyond.
