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For Companies At a Glance
- Tasks: Assist customers with product selection and manage sales transactions.
- Company: Join a reputable plumbers' merchant known for staff satisfaction.
- Benefits: Enjoy a competitive salary, generous bonus scheme, and career growth opportunities.
- Why this job: Be part of a dynamic team that values customer service and professional development.
- Qualifications: Previous experience in a trade counter is preferred; strong communication skills are essential.
- Other info: Full-time role with a supportive work environment and pension scheme.
The predicted salary is between 27000 - 30000 £ per year.
Trade Counter Assistant
Location: South Hertfordshire
Salary: From £27,000 – £30,000 (Dependent on Experience) + Generous Bonus
Job Type: Full-time, Permanent (44 hours per week)
Job Overview
We are seeking an enthusiastic and customer-focused individual to join a well-established plumbers’ merchant team as a Trade Counter Assistant. This role focuses on delivering exceptional customer service and providing essential administrative support in a dynamic, fast-paced environment.
Key Responsibilities
- Provide excellent customer service, assisting customers with product selection and inquiries.
- Accurately process sales transactions and manage account-related queries.
- Build and maintain strong customer relationships to encourage repeat business.
- Promote new products, special offers, and seasonal promotions.
- Handle telephone and email inquiries promptly and professionally.
- Assist in the warehouse as required.
Candidate Requirements:
- Previous experience in a trade counter or plumbers\’ merchant environment is preferred.
- Strong customer service and communication skills.
- Basic knowledge of plumbing and heating products is advantageous.
- Proficiency in using sales and inventory management software.
- Excellent organisational skills and attention to detail.
- A proactive approach and ability to thrive in a fast-paced setting.
Additional Info:
- Competitive Salary: Negotiable based on experience.
- Generous Bonus Scheme: Recognising and rewarding your contribution.
- Opportunities for professional growth and career progression.
- Work in a well-established business with a strong reputation for staff satisfaction.
- Pension scheme and other benefits.
Simon Acres Group are acting as the employment agency.
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Contact Detail:
The Simon Acres Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Assistant
✨Tip Number 1
Familiarise yourself with plumbing and heating products before your interview. This knowledge will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Role-playing different customer scenarios can prepare you for the fast-paced environment you'll encounter as a Trade Counter Assistant.
✨Tip Number 3
Research Simon Acres Group and their reputation in the industry. Understanding their values and what they offer can help you tailor your approach during the interview and show that you're a good fit for their team.
✨Tip Number 4
Be ready to discuss your previous experience in similar roles. Highlight specific examples of how you've provided excellent customer service or handled challenging situations, as this will showcase your suitability for the position.
We think you need these skills to ace Trade Counter Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in a trade counter or plumbing environment. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of plumbing products and how your skills align with the job requirements.
Highlight Customer Service Skills: Emphasise your customer service experience in both your CV and cover letter. Provide examples of how you've successfully assisted customers and built relationships in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Simon Acres Group
✨Know Your Products
Familiarise yourself with common plumbing and heating products before the interview. Being able to discuss these items confidently will show your potential employer that you have a genuine interest in the role and can assist customers effectively.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight specific situations where you resolved issues or went above and beyond for a customer, as this is crucial for a Trade Counter Assistant.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage your time and tasks in a fast-paced environment. Provide examples of how you've successfully handled multiple responsibilities, as this role requires strong organisational abilities.
✨Ask Insightful Questions
Prepare thoughtful questions about the company and the role. This shows your enthusiasm and helps you understand if the company culture aligns with your values. Inquire about opportunities for professional growth and how success is measured in the position.
