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- Tasks: Be the go-to person for transport and fleet maintenance queries.
- Company: FM Conway is a family-run business with over 60 years of experience in sustainable transport solutions.
- Benefits: Enjoy 23 days holiday, training opportunities, and health support including mental health first aiders.
- Why this job: Join a supportive team that values care, innovation, and integrity while making a real impact.
- Qualifications: Previous experience as a service advisor or similar role is essential.
- Other info: We celebrate diversity and encourage all to apply, even if you don't meet every requirement.
The predicted salary is between 24000 - 42000 ÂŁ per year.
Join to apply for the Service Advisor role at FM Conway Ltd
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Join to apply for the Service Advisor role at FM Conway Ltd
FM Conway is currently recruiting for a professional and motivated Service Advisor to work within our Plant and Workshop division. As our Service Advisor, you will be overseeing planned and reactive maintenance to ensure both legislative statutory requirements and operator licence requirements are fully met and adhered too, also to ensure down time is minimised. This is a permanent, full time position based from our Dartford depot.
The duties of our Service Advisor will include:
- Acting as a principal point of contact for enquiries reference transport and fleet maintenance queries
- Liaising with third party workshops and leasing companies on booking requirements and that associated paperwork is received and is correct
- Utilising booking management system to notify operational teams on booking dates
- Checking fleet tracking system, Samsara, and liaising with the fleet operational teams to ensure that vehicles are presented to the respective workshops at the allocated booking
- Raising and closing job cards within Freeway, ensuring all required and relevant documentation and back up information has been uploaded within the job card
- Dealing with enquires and booking in vehicles at the service counter in workshop reception, listing any known driver’s defects and communicating to workshop
What skills and experience do you need?
We are looking for a professional and confident candidate, who has experience of communicating with a variety of people via telephone, email, and face to face. It is essential that the successful applicant has previous experience in a service advisor role, or similar position.
What benefits will you receive?
As our Service Advisor, we will offer you a range of fantastic benefits including career and professional development, 23 days holiday plus bank holidays, opportunities for internal and external training and access to a wide range of shopping discounts through our Rewarding Great People platform. We will also offer you a range of health and well-being benefits including 24-hour advice lines and support from our mental health first aiders.
A brief introduction to FM Conway and the Plant and Workshop Division
FM Conway is a family run business with over 60 years’ experience of creating sustainable and innovative transportation solutions. We pride ourselves on our core values, creating a culture around Care, Innovation, Integrity and Excellence. As a family business the heart of FM Conway has, and always will be, its great people and we are always searching for talented individuals to join our family.
We manufacture a comprehensive range of high-quality aggregates, asphalt and concrete products to serve our clients, and we have developed a portfolio of specialised manufacturing plants and a large fleet of delivery HGV and LGV vehicles. Our Plant and Workshop division are an essential part of our projects, without the correct plant or HGV/LGV vehicles we wouldn’t be able to transport our materials from our depots to our sites. Our team work hard maintaining our wide range of heavy plant and small tools which include excavators, dumpers, rollers, JCB’s, bulkers, low loaders, grabs, tippers, bitumen tankers, relocate lorries, volumetric mixers, pavers and planers.
So, if you would like to join the team as our Service Advisor then please click apply today, we’d love to hear from you!
Closing Date: 14/08/2025
FM Conway is an award-winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities, and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life. EDI-Strategy
At our heart we are a family that recognises and embraces individuality, so if you are excited about this role but you are unsure if you meet all of the criteria, we encourage you to apply anyway as you may still be the right candidate for this or another role we are recruiting for.
We look forward to receiving your application!
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Service Advisor employer: FM Conway Ltd
Contact Detail:
FM Conway Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with FM Conway's core values: Care, Innovation, Integrity, and Excellence. During your interactions, whether in interviews or networking, highlight how your personal values align with theirs to demonstrate that you're a good cultural fit.
✨Tip Number 2
Research the specific maintenance systems mentioned in the job description, like Samsara and Freeway. Being knowledgeable about these systems will not only impress during interviews but also show your proactive approach to understanding the role.
✨Tip Number 3
Prepare to discuss your previous experience in service advisory roles. Think of specific examples where you successfully managed customer queries or resolved issues, as this will showcase your relevant skills and experience effectively.
✨Tip Number 4
Network with current or former employees of FM Conway on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your application process.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service advisory roles or similar positions. Emphasise your communication skills and any specific achievements that relate to fleet maintenance or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying to FM Conway. Mention your understanding of their values, such as Care, Innovation, Integrity, and Excellence, and how you embody these in your work.
Highlight Relevant Skills: In your application, clearly outline your skills related to the role, such as experience with booking management systems, liaising with third-party workshops, and handling customer enquiries effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at FM Conway Ltd
✨Know the Company
Before your interview, take some time to research FM Conway. Understand their values, mission, and the services they provide. This will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Demonstrate Communication Skills
As a Service Advisor, you'll need to communicate effectively with various stakeholders. Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. This will showcase your ability to manage communication in a professional setting.
✨Familiarise Yourself with Relevant Systems
Get to know the booking management systems and fleet tracking tools mentioned in the job description, like Freeway and Samsara. If possible, practice using similar software or at least understand how they function, as this knowledge can set you apart from other candidates.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, or company culture. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
