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- Tasks: Handle inbound claims calls and provide support to customers in various situations.
- Company: Join a modern, energetic business based in stylish Harrogate, focused on growth and employee wellbeing.
- Benefits: Enjoy remote work options, competitive salary, flexible holidays, and discounts on tech and travel.
- Why this job: Be part of a supportive team that values innovation and offers opportunities for personal development.
- Qualifications: Looking for upbeat, empathetic communicators with strong attention to detail and a passion for helping others.
- Other info: Work nights on a rotational basis, with a salary of £26,650 after training.
The predicted salary is between 22000 - 30000 £ per year.
We have a fantastic opportunity for a Breakdown Claims Handler to join us at our newly renovated and stylish head office in Harrogate town centre. Answering inbound calls from customers wishing to make a claim on their policy. You\’ll be dealing with customers who are in a variety of different situations; ranging from vehicles that won\’t start at a home address, through to roadside breakdowns or road traffic accidents. Working closely with your team and providing excellent levels of customer service, strong verbal and written communication skills are required, as well as a desire to join a fast growing, energetic and modern business who invest in the development and wellbeing of all colleagues.
The role attracts a salary of 26,650 working remotely after training, 8pm – 7am over 4 nights on a rotational basis.
Responsibilities:
- You\’ll be answering inbound calls from customers wishing to make a claim on their policy
- You\’ll be dealing with customers who are in a variety of different situations; ranging from vehicles that won\’t start at a home address, through to roadside breakdowns or road traffic accidents.
- You will offer verbal support and advice to customers regarding their breakdown or motor incident, and whilst doing this you\’ll be delivering a market leading standard of customer care
- In addition to speaking to our customers, you\’ll also liaise with our nationwide network of recovery agents, and colleagues from other departments within the business.
Experience:
- The ideal candidate is upbeat, enthusiastic and passionate about helping customers.
- You will also be an effective communicator, who is empathetic, reassuring and understanding when speaking to customers on the telephone.
- You should be an organised individual, who is able to work efficiently whilst maintaining attention to detail.
Why Join Us?
- Competitive salary and benefits package
- Flexible working and holiday options
- Pension, enhanced parental leave, and life insurance
- Discounts on technology, travel, and leisure
- Learning and development opportunities
- Volunteering and charity support days
Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.
REF-(Apply online only) #J-18808-Ljbffr
Night Breakdown Claims Handler employer: pib Group
Contact Detail:
pib Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Breakdown Claims Handler
✨Tip Number 1
Familiarise yourself with common breakdown scenarios and the claims process. This will help you feel more confident during the interview and demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with a friend or family member. This will help you refine your ability to empathise and reassure customers, which is crucial for this position.
✨Tip Number 3
Research StudySmarter and our values, especially our commitment to customer service and employee wellbeing. Being able to articulate how your personal values align with ours can set you apart from other candidates.
✨Tip Number 4
Prepare questions to ask during the interview about team dynamics and training opportunities. This shows your enthusiasm for the role and your desire to grow within the company.
We think you need these skills to ace Night Breakdown Claims Handler
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Night Breakdown Claims Handler position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and communication. Use bullet points for clarity and include specific examples of how you've helped customers in previous roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your ability to handle various customer situations and your commitment to providing excellent service. Make sure to convey your personality and passion for helping others.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at pib Group
✨Show Your Empathy
As a Breakdown Claims Handler, you'll be dealing with customers in stressful situations. Make sure to demonstrate your ability to empathise and reassure them during the interview. Share examples of how you've handled similar situations in the past.
✨Highlight Communication Skills
Strong verbal and written communication skills are essential for this role. Prepare to discuss how you effectively communicate with customers and colleagues. You might want to provide specific examples of how you've resolved issues through clear communication.
✨Demonstrate Organisational Skills
Being organised is key in this position. Be ready to talk about how you manage your time and tasks efficiently. Consider sharing a scenario where your organisational skills helped you succeed in a previous role.
✨Research the Company Culture
Understanding the company's values and culture can give you an edge. Familiarise yourself with their commitment to innovation and employee wellbeing. During the interview, express how your personal values align with theirs and why you want to be part of their team.
