Customer Delivery Driver - Llandudno Junction Superstore

About the role

Availability Window

• Sun: 09:30:00 – 17:00:00
• Mon: 10:00:00 – 20:00:00
• Wed: 15:30:00 – 23:00:00
• Thu: 10:00:00 – 20:00:00
• Sat: 13:00:00 – 23:00:00

Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.

It is our policy to offer new colleagues a minimum of 16 guaranteed hours each week; if you would like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we\’d like you to be available to work—the availability windows. We will schedule your contracted hours within these times, and you\’ll have 3 weeks\’ notice of exactly when your shifts will be. We are happy to support flexibility; if your available times closely match but do not exactly match the advertised times, we\’d still love to hear from you.

Customers are at the heart of everything we do.

As the face of Tesco out on the road, we deliver from Lands End to John O’Groats. Our Customer Delivery Drivers meet and talk to customers in their homes every day. This role is about more than driving: it’s about helping others and delivering great service with a smile.

It’s hands-on, physical, and full of variety. No two shifts are the same, and customers may need help in various ways. You’ll mostly feel like your own boss, delivering to customers, with a team of Managers and colleagues backing you up at base when needed.

Whether you’re seeking flexibility, stability, or a career change, everyone is welcome at Tesco.

You will be responsible for

• Delivering your part of the customer shopping trip by ensuring the van and trays are clean and tidy.
• Leaving the back yard clean and picking up litter as you see it.
• Ensuring trays are washed as part of the tray wash process.
• Loading the van as required and checking the van for roadworthiness.
• Talking to the customer about changes to their order, including substitutions, and offering a refund for anything they are unhappy with.
• Taking care of products/deliveries as if they were your own.
• Explaining to the customer that substitutions will not incur extra charges.
• Delivering during the customer’s time slot.
• Calling the customer before arriving if you are early.
• Calling the store if you are running 30 minutes or more late.

You will need

• Build relationships with colleagues to create team spirit and work together to ensure the store serves customers well.
• Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say thanks.
• Act quickly to respond to changing customer needs and embrace change within the store.
• Be energetic and driven to deliver beyond expectations, balancing home and work.
• Share ideas with your Manager and colleagues on how to improve the store for customers.
• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

What’s in it for you?

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
• Request flexible working from day one.
• 10% off and 15% at pay day weekends with Tesco Colleague Clubcard (with an additional card to share with family).
• Access to free wellbeing services and resources to support mind, body and life.
• Life cover of five times your pay and an pension with employer contributions up to 7.5%.
• Benefits to suit you, including discounts, shares, and cycle to work schemes.
• Uniform provided and policies to support you for life’s moments, big and small.
• Access to colleague networks for a diverse range of backgrounds.
• Additional information about benefits can be found in the colleague section.

About Us

Our vision at Tesco is to become every customer’s favourite way to shop. Our core purpose is “Serving our customers, communities and planet a little better every day.” We strive to be a responsible and inclusive business for all stakeholders and the planet.

Diversity, equity and inclusion (DEI) at Tesco means everyone should feel represented and able to be themselves at work. We welcome chats about flexible working and can support different life circumstances.

We are committed to an accessible recruitment process and can provide information on accessibility support if needed.

Please note: Tesco will recruit candidates who meet the role requirements and age considerations. For more information, please visit www.tescoplc.com