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For Companies At a Glance
- Tasks: Lead a team to ensure a smooth shopping experience for customers.
- Company: Tesco is a leading retailer focused on serving customers and communities better every day.
- Benefits: Enjoy flexible hours, 10% off shopping, and access to wellbeing services.
- Why this job: Be part of a dynamic team, face exciting challenges, and make a real impact.
- Qualifications: Must be 18 or over; strong communication and leadership skills are essential.
- Other info: Opportunities for career growth and a supportive, inclusive work environment.
Overview
Join to apply for the Tesco Shift Leader – Days – Heysham Express role at Tesco.
Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location. It’s our policy to offer new colleagues a minimum of 16 guaranteed hours each week, with options to work fewer hours (minimum 12) if requested.
The role includes availability windows during the week. Shifts will be scheduled within these times, with 3 weeks’ notice of exact shift dates. We aim to support flexibility, so if your availability matches closely but not exactly the advertised times, we’d still love to hear from you.
Customers are at the heart of everything we do.
Responsibilities
- Work in a fast-paced retail environment, with bags of variety
- Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
- Be there for customers, listening to them and helping to ensure they leave with what they came for
- Look for ways to improve service, including coaching colleagues and giving feedback to the team
- Guide and support colleagues in-store, ensuring a safe place to work and shop
- Understand store performance and assist managers in delivering actions to improve operations
- Lead from the front and set a positive example for colleagues
Please note that you need to be 18 or over to apply for this role.
Role Details
Availability Window – days and times when shifts can be scheduled (examples shown).
Hours – minimum 16 guaranteed hours per week; option to work down to 12 hours if requested.
What you will be responsible for
- Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
- Supporting colleagues to deliver daily priorities and take regular breaks
- Opening and closing the store, completing duty cover, and ensuring safety decisions are appropriate
- Being the go-to person for day-to-day queries in the absence of a manager
- Keeping the store clean, tidy, and well-presented
- Supporting managers with seasonal, community and charity events
- Contributing to a positive, inclusive team atmosphere
- Providing great customer service by listening to customers and prioritizing their needs
- Keeping the team informed on communications, changes, or updates
- Staying knowledgeable about store performance and seeking improvement opportunities
- Coordinating store improvements and removing obstacles to service
- Following health and safety routines and ensuring colleagues do the same
- Recognising and celebrating colleagues for great service
What you will need
- To be a great role model by delivering thoughtful customer service
- To build strong, inclusive relationships with colleagues
- Clear communication and the ability to keep the team well-informed
- Comfort with leading the store in the absence of the Manager
- Ability to make good decisions and adapt to change for customers and colleagues
- Motivation to inspire the team to exceed expectations
- Curiosity and a willingness to find ways to serve customers, communities, and the planet better
Benefits
What’s in it for you? There are many reasons Tesco is a great place to work, including variety, development opportunities, inclusivity, and wellbeing support.
- Holiday starting at 20 days plus personal day rising to 22 days after 12 months + Bank Holidays
- Flexible working options from day one
- Discounts with Colleague Clubcard (10% off and 15% at pay day weekends; up to ÂŁ2,000/year) and an additional card for family
- Free wellbeing resources and access to support services
- Life cover of five times pay and pension with employer contributions up to 7.5%
- Other benefits such as discounts, cycle to work, and more
- Uniform provided and life-event support
About Us
Our vision is to become every customer\’s favourite way to shop. Our core purpose is \”Serving our customers, communities and planet a little better every day.\” We value diversity and inclusion and are committed to an accessible recruitment process.
We are proud to be Disability Confident Leader and offer flexible working where possible. For accessibility details, please contact us.
Tesco will recruit individuals aged 18 or over for roles that require early or late shifts or work in sensitive areas. For more information about Tesco, please visit www.tescoplc.com.
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Tesco Shift Leader - Days - Heysham Express employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Shift Leader - Days - Heysham Express
✨Tip Number 1
Familiarise yourself with Tesco's values and customer service philosophy. Understanding what makes Tesco unique will help you align your approach during interviews and discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Demonstrate your leadership skills by sharing specific examples from your past experiences. Highlight situations where you've successfully managed a team or improved customer service, as this will resonate well with the responsibilities of a Shift Leader.
✨Tip Number 3
Be prepared to discuss how you would handle various scenarios in a fast-paced retail environment. Think about challenges you might face as a Shift Leader and how you would address them, showing your problem-solving abilities.
✨Tip Number 4
Network with current or former Tesco employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Tesco Shift Leader - Days - Heysham Express
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Shift Leader position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Customer Service Skills: Since customers are at the heart of Tesco's operations, emphasise your customer service skills in your CV and cover letter. Provide specific examples of how you've successfully handled customer interactions in previous roles.
Show Leadership Experience: As a Shift Leader, you'll need to guide and support your colleagues. Include any past leadership or team coordination experiences in your application, showcasing how you motivated others and contributed to a positive team atmosphere.
Be Flexible with Availability: Mention your availability clearly in your application. Tesco values flexibility, so if you can work varied hours, make sure to state this. This shows you're adaptable and willing to meet the company's scheduling needs.
How to prepare for a job interview at Tesco
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Shift Leader at Tesco. Familiarise yourself with the key tasks such as coordinating the team, ensuring customer satisfaction, and maintaining store performance. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Leadership Skills
As a Shift Leader, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and create a positive work environment, as this is crucial for the role.
✨Emphasise Customer Focus
Tesco places a strong emphasis on customer service. Be ready to discuss how you would ensure customers leave satisfied and how you can improve service quality. Share specific instances where you've gone above and beyond for customers in previous roles.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, and Tesco's approach to community engagement. This shows your genuine interest in the company and the role.
