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- Tasks: Support clinics by answering calls, scheduling appointments, and assisting providers with administrative tasks.
- Company: Transformations Care Network is dedicated to enhancing mental health care in local communities.
- Benefits: Enjoy competitive pay, medical benefits, 401K, and a supportive work environment.
- Why this job: Join a collaborative team making a real impact on client lives in a fast-paced setting.
- Qualifications: High school diploma, excellent communication skills, and a patient, adaptable attitude required.
- Other info: This is an entry-level, full-time position with opportunities for career growth.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Medical Administrative Assistant Float role at Transformations Care Network
2 days ago Be among the first 25 applicants
Join to apply for the Medical Administrative Assistant Float role at Transformations Care Network
This is a float position supporting our Southern Region clinics, including: Attleboro, Braintree, Pembroke, Plymouth, Taunton, Brockton, Fall River, Foxborough, and Middleboro. Regular travel to these locations is required.
At Northeast Health Services, a member of Transformations Care Network (TCN), we are committed to improving access to the highest-quality mental health care in our local communities. As a Prescriber Medical Administrative Assistant (Medical Assistant), you\’ll be an essential part of our clinical support team.
As the heart of our clinics – providing support for our clients as well as our team members, your responsibilities will range from handling client calls by answering questions, finding solutions to issues, scheduling, answering concerns or complaints and providing essential information. Prescriber Medical Administrative Assistants have superior customer service skills and professionalism, and an ability to multi-task, be conscientious and compassionate to clients and staff.
Northeast Health Servicesteam members are highly motivated by working as part of a collaborative cohesive team in a fast-paced environment. These team members are champions of protecting sensitive information, complying with HIPAA, and are skilled at maintaining composure and professionalism in all situations.
Key Responsibilities
- Answer phones and take clients’ calls and provide professional, accurate, satisfactory answers to their questions and concerns.
- Guide client through troubleshooting for telehealth appointments.
- Call insurance for prior authorization and copay information.
- Assist providers in administrative tasks.
- Answer general questions about the practice and services provided.
- Answer internal communication questions.
- Coordinate care between clients and providers.
- Schedule client appointments
- Call in prescriptions to the pharmacy as needed and work on meds prior authorizations.
- Collaborate with other team members and locations to provide excellent customer service.
- Help train new team members as needed.
- Prepare client files for providers.
- Provide overall psychiatric provider and site support in conjunction with Site Coordinators
- Own and manage medication logbook and download prescription monitoring report each day for review.
- Help support therapists and psychiatric providers on managing waitlists.
- Must maintain a professional dress code at all times.
- Help coordinator coverage when short staffed.
- Order and maintain all office supplies.
- Work with and Support Clinical Directors and RDO with new initiatives and rollouts.
- Help to train new employees and orient new staff (day one welcome)
- Ensure all office processes and policies are being followed.
- Works closely with RDO on overall site management
- Other duties as assigned.
Qualifications
- High school diploma or equivalent
- Excellent communication skills (written and verbal) and ability to work well with a team, especially in stressful situations.
- Patient and empathetic attitude as well as adaptable and flexible
- Strong time management skills, detail oriented and organizational skills
- Computer skills, familiarity with Google Drive
- Phone skills, including familiarity with complex or multi-line phone systems.
- Maintain client trust and protect operations by keeping client care information confidential.
- Creating a safe, productive work environment that is client focused.
- Possess desire to do a thorough job in a fast-paced environment, must be detail oriented and highly organized.
- Ability to maintain professional appearance and demeanor, and interface well with clients and teammates in a mental health setting.
- Ability to complete other office tasks as needed.
- Customer service skills
Explore The Advantages Of Joining Our Team
- Enjoy competitive compensation and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security.
- Immerse yourself in a community united by a deep commitment to enhance mental health and revolutionize client care.
- Embrace a journey of continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment.
- Play a pivotal role in reshaping behavioral health, with your efforts directly improving client lives.
- Thrive in an environment that celebrates collaborative success, driven by effective communication and unity.
- Receive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents, and assure your triumph in your role.
Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Administrative
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Industries
Hospitals and Health Care
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Medical Administrative Assistant Float employer: Transformations Care Network
Contact Detail:
Transformations Care Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Administrative Assistant Float
✨Tip Number 1
Familiarise yourself with the specific clinics you'll be supporting. Research each location, their services, and any recent news or updates. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Highlight your customer service experience. Since this role requires excellent communication skills and a patient attitude, think of specific examples from your past jobs where you successfully handled client concerns or complaints. Be ready to share these stories in your discussions.
✨Tip Number 3
Prepare to discuss your organisational skills and ability to multitask. Given the fast-paced environment, think of instances where you've managed multiple responsibilities effectively. This will show that you're capable of thriving in a busy clinic setting.
✨Tip Number 4
Emphasise your adaptability and willingness to learn. The role involves supporting various team members and adapting to different clinic needs. Share examples of how you've successfully adapted to new situations or learned new skills quickly in previous roles.
We think you need these skills to ace Medical Administrative Assistant Float
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Medical Administrative Assistant Float. Emphasise your customer service skills, ability to multitask, and any experience in a healthcare setting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for mental health care and your commitment to providing excellent client support. Mention specific examples from your past experiences that demonstrate your ability to handle stressful situations and work collaboratively.
Highlight Relevant Skills: In your application, clearly outline your communication skills, time management abilities, and familiarity with phone systems. These are crucial for the role, so make sure they stand out in your written materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in this role.
How to prepare for a job interview at Transformations Care Network
✨Showcase Your Customer Service Skills
As a Medical Administrative Assistant Float, you'll be the first point of contact for clients. Highlight your previous experience in customer service and provide examples of how you've handled difficult situations with empathy and professionalism.
✨Demonstrate Your Organisational Skills
This role requires excellent time management and organisational abilities. Be prepared to discuss how you prioritise tasks and manage multiple responsibilities, especially in a fast-paced environment.
✨Familiarise Yourself with HIPAA Regulations
Understanding patient confidentiality is crucial in this position. Brush up on HIPAA regulations and be ready to explain how you would ensure compliance while handling sensitive information.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios related to scheduling conflicts or client complaints, and think through how you would approach these challenges effectively.
