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- Tasks: Support bereavement services with reception, clerical, and administrative tasks.
- Company: Join Cheshire East, a leading employer dedicated to community service and support.
- Benefits: Enjoy 34 days of annual leave, green car schemes, gym discounts, and more!
- Why this job: Make a real difference in people's lives while working in a compassionate and supportive environment.
- Qualifications: Empathy, strong interpersonal skills, and familiarity with Microsoft 365 are essential.
- Other info: Flexible shifts and a commitment to diversity make this role unique.
The predicted salary is between 24000 - 36000 £ per year.
An exciting opportunity has become available to work within Customer Care in the Bereavement Services department. The position is for 0.68 FTE (25 hours) per week over Monday – Friday, working shifts of 8am-1pm and 11am-4pm, alternating on a weekly basis.
About you
You will provide reception, clerical and administrative support within a multi-agency Streetscape and Bereavement Service and ensure that administrative processes related to the work of the team are effectively and efficiently delivered
As an organisation we continue to develop ways in which we assess our current and future workforce requirements within the Council. You will deliver a high standard of service, with the utmost compassion and dedication to the people of Cheshire East and surrounding areas, working effectively with IT to ensure an compliance with legislation and accurate record production.
The role is diverse with no one day the same, for more information on the role please view the \’In this job you will\’ section within the attached job description specification document.
The successful candidate will have:
· Empathy, compassion and a willingness to go above and beyond;
· A high degree of interpersonal skills;
· The ability to converse at ease with our external customers, ranging from Funeral Directors to individuals and families;
· A flexible approach to work;
· Understanding of IT software such as a range of Microsoft 365 products and an ability to adapt to new systems.
To find out more about the essential and desirable criteria for the role please view the attached job description specification document.
In return we are able to offer:
· Enhanced annual leave – Start with an impressive 34 days of annual leave (including bank holidays) from day one, and watch it grow to 39 days after just five years of service
· Purchase of annual leave – Want more time off? You can purchase up to 10 extra days of annual leave each year, giving you the flexibility to balance work and life just the way you want (Pro-rata for part-time staff)
· Salary sacrifice green car scheme – Drive green and save green! Lease a brand-new electric or hybrid car through our salary sacrifice scheme. There’s no credit checks, no deposits, just significant savings and exclusive offers on a three-year lease
· White goods salary sacrifice scheme – Upgrade your home with ease. Purchase home and electronic items through our salary sacrifice scheme, spreading the cost of big-ticket purchases like appliances, computers, and tech gadgets directly from your salary
· Enhanced public pension – Secure your future with our career average pension, where contributions are built at a rate of 1/49th of your yearly pensionable pay
· Cycle to work scheme – Save up to 25-39% on the retail price of bikes and safety equipment through Income Tax and National Insurance savings. Get fit and save money!
· Employee assistance programme – Access a completely free and confidential assistance service to help manage, reduce, and overcome life’s challenges, both at work and in your personal life
· Discounted gym membership – Stay active and healthy with corporate membership prices for Everybody Leisure, including:
o Gym, Swim and Group Fitness at all 16 facilities
o Off-Peak Racket Sports
o Athletics Tracks
o Sauna/Steam/Spa
Join us and experience a workplace that truly values and supports you!
Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we are able to offer you a wide range of challenging and rewarding career opportunities.
We are working for a brighter future – together and our commitment to you is that our workplace culture will provide a shared purpose, a well-led organisation with valued people succeeding together as one team and one council to deliver the best service for our customers and communities.
If you want to be part of our award-winning council and contribute to our ongoing success, have the flexibility and drive to enable us to innovate, are committed to working as part of a team and striving to deliver exceptional service wherever you can, we would especially like to hear from you.
As an equal opportunities employer, we welcome applicants from all backgrounds and want our workforce to reflect the diversity of our local communities so that we can all work for a brighter future – together.
Applicants should ensure all sections of the application form are completed as failure to do so will result in their application being rejected. Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.
If you have not heard from us within 4 weeks of the closing date then it is likely that you have not been shortlisted on this occasion, however, please do not be discouraged from applying again.
For any technical enquiries please emailsourcingteam@ecwip.co.uk
For more information about the job please contact the Hiring Manager, Darcie Howard, atdarcie.howard@cheshireeast.gov.uk
Please quote job reference number in all correspondence.
#J-18808-Ljbffr
Customer Care Assistant employer: Cheshire East Council
Contact Detail:
Cheshire East Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Assistant
✨Tip Number 1
Familiarise yourself with the Bereavement Services department and its operations. Understanding the specific challenges and needs of this area will help you demonstrate your empathy and compassion during any interviews or discussions.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've effectively communicated with diverse groups in the past. This could include experiences with customers, colleagues, or community members, which will highlight your ability to connect with people from all walks of life.
✨Tip Number 3
Be ready to discuss your flexibility and adaptability in previous roles. Since the job involves alternating shifts and a variety of tasks, sharing specific instances where you've successfully managed changing priorities will set you apart.
✨Tip Number 4
Research the IT software mentioned in the job description, particularly Microsoft 365 products. Being able to speak confidently about your experience with these tools will show that you're prepared to hit the ground running in this role.
We think you need these skills to ace Customer Care Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Care Assistant position. Highlight key skills such as empathy, interpersonal skills, and IT proficiency that are essential for the role.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the job description. Emphasise any previous customer service roles and your ability to handle sensitive situations with compassion.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer care. Use specific examples from your past experiences to demonstrate how you embody the qualities they are looking for, such as flexibility and dedication.
Complete the Application Form: Ensure that every section of the application form is filled out completely. Pay attention to detail and double-check for any errors or omissions, as incomplete applications may be rejected.
How to prepare for a job interview at Cheshire East Council
✨Show Empathy and Compassion
As a Customer Care Assistant in Bereavement Services, it's crucial to demonstrate your ability to empathise with clients. Prepare examples from your past experiences where you provided support to individuals in difficult situations, showcasing your compassion and dedication.
✨Highlight Your Interpersonal Skills
The role requires strong interpersonal skills to interact with various stakeholders. Be ready to discuss how you've effectively communicated with different types of people, from colleagues to external customers, and how you can adapt your communication style to suit the audience.
✨Familiarise Yourself with IT Systems
Since the job involves using Microsoft 365 and other IT systems, brush up on your technical skills. Be prepared to discuss your experience with these tools and any new systems you've adapted to in previous roles, demonstrating your flexibility and willingness to learn.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service approach. Think of specific situations where you had to go above and beyond for a customer, and be ready to explain your thought process and the outcome.
