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- Tasks: Deliver top-notch customer service and support sales while leading the team when needed.
- Company: Join a leading manufacturing company in West Yorkshire, known for its commitment to excellence.
- Benefits: Enjoy a competitive salary, full-time hours, and opportunities for career advancement.
- Why this job: Be part of a dynamic team that values exceptional service and offers growth potential.
- Qualifications: Experience in customer service and sales is essential; leadership skills are a plus.
- Other info: This role is key for those looking to step into management in the future.
The predicted salary is between 30000 - 32000 £ per year.
Job Title: Senior Customer Service Advisor Location: Mirfield Salary: £30000 – £32000 Employment Type: Full-time/Permanent AQUMEN Recruitment is working in partnership with a leading Manufacturing Company based in the heart of West Yorkshire. Role Overview: We are seeking an experienced and dynamic Senior Customer Service Advisor to join their Customer Service and Sales team. This role is pivotal in ensuring the smooth operation of our customer service and sales functions. In addition to delivering exceptional customer experiences and driving sales, you will act as the Team Manager in their absence, providing leadership and support to the team. You will also be part of the long-term succession plan to become Team Manager Key Responsibilities: Customer Service Excellence: Deliver exceptional service to customers via phone, email, and in-person interactions. Resolve customer queries and complaints efficiently and professionally. Ensure all customer interactions align with company standards and values. Sales Support: Identify sales opportunities and recommend suitable products or services to customers. Meet and exceed individual and team sales targets. P…
Senior Customer Service Advisor employer: Aqumen Recruitment Careers
Contact Detail:
Aqumen Recruitment Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the company's products and services. Understanding what they offer will help you provide better customer service and identify sales opportunities during your interactions.
✨Tip Number 2
Showcase your leadership skills in your conversations. Since this role involves acting as a Team Manager, be prepared to discuss your experience in leading teams or projects, even if it's informal.
✨Tip Number 3
Prepare examples of how you've delivered exceptional customer service in the past. Highlight specific situations where you resolved complaints or exceeded customer expectations to demonstrate your capability.
✨Tip Number 4
Research the company culture and values. Aligning your approach to customer service with their standards will show that you're a good fit for the team and understand their mission.
We think you need these skills to ace Senior Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use specific examples that demonstrate your ability to deliver exceptional customer experiences and meet sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership skills. Mention how your previous roles have prepared you for the responsibilities of a Senior Customer Service Advisor.
Highlight Key Skills: In your application, emphasize key skills such as communication, problem-solving, and team leadership. These are crucial for the role and should be evident in your examples.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Aqumen Recruitment Careers
✨Showcase Your Customer Service Skills
Prepare specific examples of how you've delivered exceptional customer service in the past. Highlight situations where you resolved complaints or went above and beyond to meet customer needs.
✨Demonstrate Leadership Potential
Since this role involves acting as a Team Manager, be ready to discuss your leadership experiences. Share instances where you've led a team or supported colleagues, emphasizing your ability to motivate and guide others.
✨Understand the Company Values
Research the company's values and mission statement. During the interview, align your answers with these values to show that you're a good cultural fit and understand what the company stands for.
✨Prepare for Sales-Related Questions
As sales support is a key responsibility, be prepared to discuss your experience with identifying sales opportunities. Think of examples where you've successfully met or exceeded sales targets and how you can contribute to the team's success.
