Leisure Duty Manager

Duty Manager

Plas Menai National Outdoor Centre

The Leisure Duty Manager position is a key position in the Company. Carrying out continuous customer liaison, teaching, lifeguarding and customer service. The position provides the postholder with a genuinely rewarding experience and provides a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies.

Primary Objectives For The Leisure Duty Manager Will Be

• To ensure the highest possible standards of Health and Safety and customer care within the Centre.
• To support the development and delivery of the swim programme through the medium of Welsh and ensure that all services and promotional material meet the requirements of Welsh Language legislation
• To deliver the learn to swim programme and lifeguard as required by the Swim Manager and pool programme.
• To assist the Swim Manager with the development and promotion of an exciting, innovative pool programme in order to increase the usage and profitability of the Centre.
• To assume shift management responsibility for the centre to maximise the total performance of the centre and maintain the highest standards of customer care.
• To work closely with the Duty Activity Manager and Swim Manager to gain valuable experience and knowledge.

The Leisure Duty Manager will focus day to day on the following tasks:

• To ensure the provision of a clean, high quality facility and exciting and innovative Leisure Centre programmes.
• To act as a member of Centre Duty Management Team on a shift rota system, during opening hours of the pool that includes early morning, evening and weekend shifts.
• To ensure all Health and Safety procedures and responsibilities are carried out at all times.
• To assist the Swim Manager to deliver the learn to swim programme (LTS) and lifeguard as required
• To assist with the provision of teaching and coaching courses and assist with the upkeep of a register of qualified swim teachers coaches.
• To help report on performance records, statistics, targets and KPI’s as required to fee into the contract monitoring
• To ensure sufficient staff are available for the safe, high quality functioning of the pool.
• To act as a main key holder for the pool and be responsible for opening and closing
• To undertake any regulatory requirements.

THE CANDIDATE

Qualifications, Knowledge And Skills

It will be desirable that the post holder has a recognised qualification in Leisure Management, Sports Development or related subject.

It is desirable that the post holder is a Welsh speaker

The successful candidate will preferably have knowledge and skills in the Leisure or a related industry in a small/medium sized enterprise.

Ideally a First Aid at Work Qualification and National Pool Lifeguard Qualification, although training will be given so are not essential. ,

A level 2 teaching qualification is desirable and if not held to be aspired to as training will be given.

A recognised Pool Plant Operators qualification is desirable or must be obtained within a set period if not held.

Personal

Among The Personal Characteristics Sought The Applicant

• Will be able to gain acceptance and respect from all teams at Plas Menai
• Will be able to build strong relationships with customers, clients and colleagues.
• Will be able to communicate at different levels of the organisation, be able to listen and direct as appropriate.
• Will be able to meet the demands of the role by working additional hours when necessary
• Will be able to learn and develop the knowledge necessary to become Swim Manager.
• Will be able to perform recreation assistant duties and swim teaching duties when required.

DBS

The position of Leisure Duty Manager may be classed as a regulated post and therefore may require a DBS Disclosure. Where the individual does not already hold a DBS Disclosure, it may be necessary for the postholder to be submitted for a DBS check. #J-18808-Ljbffr