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- Tasks: Lead post-completion support and manage defects for clients and tenants.
- Company: Join a growing contractor delivering high-quality projects across London and the South East.
- Benefits: Enjoy a full-time role with opportunities for site management experience and professional growth.
- Why this job: Be the key contact for clients, ensuring satisfaction and seamless project handovers.
- Qualifications: Experience in aftercare or site management, strong communication skills, and site compliance required.
- Other info: Work across Greater London and the South East, with potential for varied responsibilities.
The predicted salary is between 36000 - 60000 £ per year.
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A growing main contractor delivering high-quality industrial, commercial, and mixed-use projects across London and the South East is seeking an experienced Aftercare Manager to lead post-completion support across its live project portfolio.
The role is pivotal in ensuring a seamless handover and defects management experience for both clients and tenants—while also being site-certified to cover Site Manager duties during holidays or short-term absences.
Key Responsibilities
- Act as the primary point of contact for all aftercare, defects and snagging queries from clients and tenants post-handover
- Coordinate subcontractor callouts and ensure timely resolution of all issues within the defects liability period
- Carry out post-completion inspections and follow-up snagging
- Maintain accurate logs of outstanding and completed defects using tracking systems
- Build strong relationships with end-users, landlords, and project stakeholders to ensure satisfaction
- Represent the contractor professionally during tenant move-ins and practical completions
- Provide site cover during holiday periods, stepping in as acting Site Manager when needed
Requirements
- Proven experience in aftercare, handover, or site management on commercial/industrial projects
- Strong communication skills with a confident, client-facing manner
- Highly organised and self-directed; able to track multiple issues across multiple sites
- Capable of managing subcontractors and chasing resolutions independently
- Fully site compliant with valid:
- SMSTS
- CSCS Card
- First Aid
- Comfortable working across Greater London and the South East
- Working knowledge of Microsoft Excel, snagging software
Ref: 3906JR
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Project Management, Customer Service, and Other
-
Industries
Construction, Real Estate, and Facilities Services
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After Care Manager employer: Thomas Gray
Contact Detail:
Thomas Gray Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Care Manager
✨Tip Number 1
Familiarise yourself with the specific post-completion processes and common issues that arise in aftercare management. Understanding these will help you demonstrate your expertise during interviews and show that you're ready to tackle challenges head-on.
✨Tip Number 2
Network with professionals in the construction and facilities management sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the After Care Manager role.
✨Tip Number 3
Brush up on your communication skills, especially in client-facing scenarios. Role-play potential conversations with clients or tenants to build confidence in handling queries and complaints effectively.
✨Tip Number 4
Research the company’s recent projects and their approach to aftercare. Being knowledgeable about their work will not only impress during interviews but also allow you to tailor your responses to align with their values and practices.
We think you need these skills to ace After Care Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the After Care Manager position. Tailor your application to highlight relevant experience in aftercare, handover, or site management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in managing post-completion support and defects management. Use specific examples that demonstrate your ability to handle client queries and coordinate subcontractor callouts.
Showcase Communication Skills: Since strong communication skills are essential for this role, ensure your application reflects your confident, client-facing manner. Consider including examples of how you've built relationships with clients and stakeholders in previous roles.
Proofread Your Application: Before submitting your application, take the time to proofread your documents. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A well-presented application can make a significant difference.
How to prepare for a job interview at Thomas Gray
✨Know Your Aftercare Processes
Familiarise yourself with the aftercare processes and defect management systems used in the industry. Be prepared to discuss your previous experiences in handling post-completion support and how you resolved issues effectively.
✨Demonstrate Strong Communication Skills
As an Aftercare Manager, you'll be the primary point of contact for clients and tenants. Practice articulating your thoughts clearly and confidently, showcasing your ability to build strong relationships and manage expectations.
✨Showcase Your Organisational Skills
Highlight your ability to manage multiple projects and track various issues simultaneously. Bring examples of how you've maintained accurate logs and coordinated subcontractor callouts in your previous roles.
✨Prepare for Site Management Scenarios
Since the role may require stepping in as an acting Site Manager, be ready to discuss your site management experience. Prepare to answer questions about how you would handle site-related challenges during absences.
