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- Tasks: Lead a team to deliver smart metering obligations and drive marketing strategies.
- Company: Join SMS, a leader in innovative energy solutions for a sustainable future.
- Benefits: Enjoy 25 holiday days, hybrid work options, health plans, and pension matching.
- Why this job: Make a real impact on the UK's energy transformation while developing your career.
- Qualifications: Experience in team leadership, multi-channel campaigns, and strong analytical skills required.
- Other info: Role based in Bolton with occasional travel to other offices.
The predicted salary is between 36000 - 60000 £ per year.
Why choose us? Choosing to work for SMS means choosing to make a difference . We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050. What\’s in it for you? 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell) Hybrid working options. Enhanced Maternity leave. Paternity and Adoption leave. 24/7 free and confidential employee assistance service. Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP. Life Insurance (4 x annual salary) Pension matching scheme (up to 5% of salary) Developing our people is important to us – we support and encourage development by offering internal and external accredited courses, secondments and study support. What\’s the role? As a Campaign Operations Manager, you will be responsible for delivering client smart metering obligations and maximising opportunities within our portfolios. You will have a passion for driving performance and delivering effective marketing strategies. You will take a lead role in advancing the applications which underpin the performance of the Campaigns, working closely with internal and external stakeholders to identify and implement improvements. You will play a key part in converting a large programme of works and converting our portfolios. You will manage a team of 5, including analysts across various disciplines. The role will contractually be based in Bolton. You will also be required to travel to other national offices on average once per month (typically Doncaster, Glasgow, and Newmarket, however, client travel may also be required). Key Responsibilities: Lead and mentor the Campaign team to maximise their development and growth. Manage process / continuous improvement projects from initial conception through to roll out and completion. Responsible for driving and maximising our customer journeys. Creating and building campaign strategies and aligning to business KPIs. Able to understand, articulate, and present key trends and performance in a simple way. You will be customer focused and have the customer journey at the heart of everything you do. Not being afraid to challenge the normality whilst ensuring we are protecting our brand and maintaining high engagement with our clients and customers. Exploring and challenging existing processes to help improve conversion and our customers experience. Ensuring GDPR is upheld. Maximising performance and utilisation for both field and contact centre. To be considered for this role, we would love you to have/be: Experience of leading a team and driving development and growth. Previous experience in managing multi-channel campaigns. Strong knowledge of process improvement and a keen eye to detail. Experience of managing multiple campaigns and marketing strategies and delivering against key KPIs. Able to maximize usage of all media platforms to support our business digital and social goals. Strong analytical mind and experience using analytics tools to maximise performance. A data driven leader. Previous experience in a contact centre environment is desirable. Strong Microsoft office knowledge. All of our roles are based on 40 hours per week, with a 30 minute unpaid break for lunch. #LI-Hybrid JBRP1_UKTJ
Campaign Operations Manager employer: SMS Plc.
Contact Detail:
SMS Plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Campaign Operations Manager
✨Tip Number 1
Familiarize yourself with the latest trends in smart metering and energy solutions. Understanding the current landscape will help you articulate how your experience aligns with our mission to transform and decarbonise the UK economy.
✨Tip Number 2
Highlight your experience in leading teams and managing multi-channel campaigns. Be ready to discuss specific examples of how you've driven performance and improved customer journeys in previous roles.
✨Tip Number 3
Prepare to demonstrate your analytical skills by discussing how you've used data to inform decision-making and improve campaign performance. Familiarity with analytics tools will be a big plus!
✨Tip Number 4
Show your passion for continuous improvement by sharing examples of process enhancements you've implemented in past roles. We value innovative thinkers who aren't afraid to challenge the status quo.
We think you need these skills to ace Campaign Operations Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Campaign Operations Manager position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in leading teams, managing multi-channel campaigns, and driving process improvements. Use specific examples that demonstrate your ability to meet the key performance indicators mentioned in the job description.
Showcase Analytical Skills: Since the role requires a strong analytical mind, be sure to mention any experience you have with analytics tools. Provide examples of how you've used data to drive performance and improve customer journeys in previous roles.
Tailor Your Application: Customize your cover letter to reflect your passion for smart energy solutions and how your values align with the company's mission. Mention your understanding of GDPR and how you prioritize customer experience in your work.
How to prepare for a job interview at SMS Plc.
✨Show Your Passion for Sustainability
Make sure to express your enthusiasm for sustainable energy solutions during the interview. Discuss how your values align with the company's mission to transform and decarbonise the UK economy by 2050.
✨Demonstrate Leadership Experience
Prepare examples of how you've successfully led teams in the past. Highlight specific instances where you mentored team members or drove their development, as this role requires strong leadership skills.
✨Highlight Your Analytical Skills
Be ready to discuss your experience with analytics tools and how you've used data to drive performance in previous campaigns. This will show that you are a data-driven leader, which is crucial for the Campaign Operations Manager role.
✨Prepare for Process Improvement Discussions
Think of examples where you've identified and implemented process improvements. Be prepared to discuss how these changes positively impacted customer journeys and campaign performance, as this is a key responsibility of the role.
