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- Tasks: Provide IT support, troubleshoot systems, and manage tickets in a fast-paced logistics environment.
- Company: Join Amazon, a global leader in e-commerce and technology, known for innovation and growth.
- Benefits: Enjoy career development resources, mentorship, and opportunities to earn industry-recognised qualifications.
- Why this job: Be part of a dynamic team that values your input and encourages collaboration and innovation.
- Qualifications: Experience with Windows, Mac, Linux, and troubleshooting skills are essential; certifications preferred.
- Other info: Work on-site with a diverse team, balancing performance and sustainability in tech solutions.
The predicted salary is between 30000 - 42000 £ per year.
Job ID: 2982214 | Amazon UK Services Ltd.
IT Technicians in Amazon\’s Operations teams don’t have traditional office roles – they take care of the various IT systems at the heart of our operational sites. As an IT Support Technician, you’ll work at a logistics site alongside colleagues, remote support teams and the business to offer a crucial IT support function. In this role, you’ll work with the latest technology in an environment that encourages mentorship and career growth opportunities. Being part of this team at Amazon means you’ll have learning resources to develop your career and technical skills at your own pace and earn industry-recognised qualifications.
Key job responsibilities
Support local users by installing, supporting and fixing issues on the IT infrastructure, end-user devices and applications
Manage tickets, providing both first and second-line support
Provide proactive maintenance to maximise the availability of all IT equipment
Implement projects and deliver innovations together with other IT Service colleagues
A day in the life
From day one, you’ll be involved in helping us grow our capabilities through deploying the latest technologies and helping colleagues get the most use out of their IT. If you enjoy a fast-paced environment, this is a fantastic opportunity. You will have the chance to suggest ways that we can improve our systems and collaborate with others to upgrade the service we give to internal customers wherever possible.
About the team
Within the Ops Tech IT (OTS) team, we offer constant tech support to Amazon’s global operations. Maintaining, upgrading and protecting the IT infrastructure and end-user devices of one of the world’s largest businesses requires diverse skills. Some of the team are engineers who help implement solutions and create new ones, whilst other people take management roles, providing leadership to our tech support colleagues so they can better help our end-users.
Amazon’s OTS team work hard to balance performance and sustainability in all new solutions. Lots of our people are based on site. Our team operates around the clock, making sure we can offer support or carry out important maintenance with minimal business interruption.
BASIC QUALIFICATIONS
– Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting
– Experience troubleshooting integrated and interdependent computer systems
– Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
– Experience with network troubleshooting and support
– UK valid driving license required
PREFERRED QUALIFICATIONS
– CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
– Experience in a dynamic environment with a high degree of customer service
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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IT Support Associate , OTS UK employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Associate , OTS UK
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows, Mac, and Linux operating systems. Having hands-on experience or even personal projects that showcase your skills with these systems can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of Amazon's OTS team. They can provide valuable insights into the company culture and the specific challenges faced in the role, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss your troubleshooting experiences in detail. Be ready to share specific examples of how you've resolved complex IT issues, as this will demonstrate your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Showcase your commitment to continuous learning by mentioning any relevant certifications you have or are pursuing, such as CompTIA A+ or Network+. This aligns well with Amazon's emphasis on career growth and development.
We think you need these skills to ace IT Support Associate , OTS UK
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the IT Support Associate position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Technical Skills: Make sure to emphasise your experience with Windows, Mac, and Linux operating systems, as well as any troubleshooting skills you possess. Mention specific technologies or tools you've worked with, such as thermal printers or network support.
Showcase Customer Service Experience: Since the role involves providing support to users, include examples of your customer service experience. Highlight situations where you successfully resolved issues or improved user satisfaction.
Include Relevant Certifications: If you have any industry-recognised certifications like CompTIA A+, Network+, or Cisco/CCNA, be sure to mention them in your application. These can set you apart from other candidates and demonstrate your commitment to professional development.
How to prepare for a job interview at Amazon
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows, Mac, and Linux operating systems. Highlight specific troubleshooting scenarios you've encountered and how you resolved them, as this will demonstrate your hands-on expertise.
✨Emphasise Customer Service
Since the role involves supporting end-users, share examples of how you've provided excellent customer service in previous positions. This could include resolving issues quickly or going the extra mile to ensure user satisfaction.
✨Familiarise Yourself with Amazon's Culture
Research Amazon's values and culture, particularly their focus on diversity and inclusion. Be ready to discuss how you can contribute to a positive team environment and support the company's mission.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Practice articulating your thought process when faced with technical challenges, as this will showcase your analytical abilities and approach to IT support.
