Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead user experience strategy for World Vision’s Sponsor App and Portal.
- Company: Join World Vision, a global non-profit transforming children's lives for 75 years.
- Benefits: Enjoy a fulfilling career with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing digital experiences for child sponsors worldwide.
- Qualifications: 5+ years in UX/UI design; degree or certification in related fields required.
- Other info: Remote work options available; travel up to 15%.
The predicted salary is between 36000 - 60000 £ per year.
Social network you want to login/join with:
Digital Experience Design Manager, Sponsor App & Portal
col-narrow-left
Client:
World Vision
Location:
United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
col-narrow-right
Job Reference:
387bda3a7add
Job Views:
9
Posted:
12.08.2025
Expiry Date:
26.09.2025
col-wide
Job Description:
With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Key Responsibilities:
*Please submit your CV and cover letter in English.
JOB PURPOSE:
This role leads the user experience strategy and innovation roadmap for World Vision’s Experience Platform (Sponsor Mobile App and Portal). You will partner with Support Offices (SOs) marketing leaders and Child Sponsors to design and evolve digital-first sponsor experiences that increase sponsor engagement, satisfaction and retention.
You will collaborate closely with cross-functional teams, including Support Offices, Product Owners, and the Digital Enablement team, to guide the UX strategy and delivery for the Experience Platform. Your leadership will shape best practices, facilitate design thinking, and influence prioritisation through data-driven insights and user input.
Acting as a strategic UX/UI practitioner, the role blends design thinking, agile product development, and global collaboration to deliver rich, intuitive and engaging experiences that deepen sponsor connection.
While the App and Portal are the primary focus (80%), the role also contributes to other digital experiences (20%), working cross-functionally to ensure a cohesive and human-centered digital ecosystem aligned with World Vision’s vision and mission.
KEY RESPONSIBILITES:
Lead UX/UI Strategy for Experience Platform
End Results
- Sponsor App and Portal UX is designed using best-in-class practices, industry insights, and co-creation with Support Office’s and sponsors.
- A scalable and intuitive design system supports consistent global delivery.
- Sponsor engagement increases due to more intuitive navigation and relevant features.
- The platform reflects strong alignment between user needs and organizational goals.
End Results
- A prioritized, insight-led roadmap is developed in close partnership with Support Offices, balancing sponsor needs, business goals, and delivery capacity.
- Timely releases enhance the user experience and increase sponsor satisfaction.
- Return visits to the platform grow through the delivery of high-value features.
- Roadmap transparency strengthens trust and collaboration with Support Offices.
Collaborate with Support Office’s for Design & Testing
End Results
- Support Office needs are deeply understood through regular engagement.
- Features are designed and validated through co-creation and user testing.
- Sponsor feedback loops are embedded in the design process.
- Support Office’s feel ownership and shared accountability in shaping the platform experience.
Apply UX Thinking Across Digital Ecosystem
End Results
- UX/UI support contributes to broader digital experiences (e.g., email flows, onboarding, web touchpoints), ensuring cohesive sponsor journeys across channels.
- Experience consistency improves sponsor trust and satisfaction.
- Alignment across touchpoints reduces drop-off and enhances engagement.
Champion Sponsor-Centered Innovation & Trends
End Results
- Sponsor experience is improved through adoption of relevant, innovative design patterns and technology.
- Industry-leading trends are translated into meaningful improvements in user engagement and NPS.
- The platform maintains a competitive edge in the nonprofit digital space.
- Stakeholders gain increased confidence in the digital-first vision.
Insights, Measurement & Optimization
End Results
- Experience KPIs (e.g., NPS, engagement, return visits) are tracked and iteratively improved.
- UX decisions are grounded in usability testing, sponsor feedback, and analytics.
- Insights directly influence feature iteration and prioritization.
- Sponsor satisfaction is demonstrably improved over time.
REQUIRED EDUCATION, TRAINING, LICENSE, REGISTRATION, AND CERTIFICATION:
- Bachelor’s or Master’s in UX Design, HCI, Digital Product Design, or related field. Equivalent industry certification (e.g., UX Design, Human-Centered Design) accepted.
REQUIRED PROFESSIONAL EXPERIENCE:
- 5+ years in digital experience/UX/UI design, preferably in multi-market or global contexts
- Proven experience designing and evolving apps and/or portals for user engagement
- Deep understanding of UX research, testing, and agile delivery methods
- Experience facilitating co-creation or governance with internal stakeholders and external users
- Ability to translate complex workflows into intuitive interfaces
- Strong portfolio showcasing human-centered design with measurable impact
- Experience in a mission-driven or donor-centric context is an advantage.
LANGUAGE REQUIREMENTS:
- Excellent written and spoken English
TRAVEL AND/OR WORK ENVIRONMENT:
- Required travel Up to 15%
PREFERRED KNOWLEDGE AND QUALIFICATIONS:
- Experience with Figma, Adobe XD, or equivalent
- Working knowledge of front-end development and accessibility standards
- Familiarity with the sponsorship, development, or NGO sector
- Comfortable working across time zones and cultural contexts
#J-18808-Ljbffr
Digital Experience Design Manager, Sponsor App & Portal employer: World Vision
Contact Detail:
World Vision Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Experience Design Manager, Sponsor App & Portal
✨Tip Number 1
Familiarise yourself with World Vision's mission and values. Understanding their focus on helping vulnerable children will not only help you align your application but also prepare you for discussions during interviews, showcasing your passion for their cause.
✨Tip Number 2
Network with current or former employees of World Vision, especially those in design roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
✨Tip Number 3
Prepare to discuss specific examples from your portfolio that demonstrate your experience in user engagement and human-centred design. Be ready to explain how your work has made a measurable impact, as this aligns closely with the role's requirements.
✨Tip Number 4
Stay updated on the latest trends in UX/UI design and agile methodologies. Being knowledgeable about current best practices will not only enhance your discussions but also show your commitment to continuous learning and improvement in the field.
We think you need these skills to ace Digital Experience Design Manager, Sponsor App & Portal
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Digital Experience Design Manager position. Tailor your application to highlight how your skills and experiences align with the job description.
Showcase Your Portfolio: Since this role requires a strong portfolio showcasing human-centered design, ensure that your portfolio is up-to-date and includes examples of your work that demonstrate measurable impact in UX/UI design.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for World Vision's mission. Highlight any relevant experience in mission-driven or donor-centric contexts to strengthen your application.
Highlight Relevant Experience: In your CV, emphasise your 5+ years of experience in digital experience/UX/UI design, particularly in multi-market or global contexts. Use specific examples to illustrate your understanding of UX research, testing, and agile delivery methods.
How to prepare for a job interview at World Vision
✨Showcase Your Portfolio
Make sure to bring a strong portfolio that highlights your best work in UX/UI design. Focus on projects that demonstrate your ability to create engaging digital experiences, especially those that have measurable impacts on user engagement and satisfaction.
✨Understand the Mission
Familiarise yourself with World Vision's mission and values. Be prepared to discuss how your design philosophy aligns with their goal of transforming vulnerable children's lives. This will show your genuine interest in the role and the organisation.
✨Prepare for Design Thinking Questions
Expect questions that assess your understanding of design thinking and agile methodologies. Be ready to discuss how you've applied these concepts in past projects, particularly in multi-market or global contexts.
✨Demonstrate Collaboration Skills
Since the role involves working closely with cross-functional teams, be prepared to share examples of how you've successfully collaborated with others in previous roles. Highlight your communication skills and ability to influence prioritisation through data-driven insights.
