MSI Analyst

Overview

WELCOME TO SITA

We\’re the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world\’s air travel industry.

You\’ll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting‑edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

Purpose

The MSI Business Analyst is a critical role within SITA’s Master Systems Integration Centre of Excellence, responsible for the creation, management, and continuous evolution of the CoE’s knowledge library and enablement assets.

This role ensures that the CoE\’s guidelines, frameworks, methodologies, and tools are current, relevant, and tailored to meet the evolving needs of GEOs for early stage engagement, bid support, and program delivery. Acting as a bridge between the CoE and GEO teams, the MSI Business Analyst aligns resources and collateral with market requirements, enabling SITA to deliver consistent, high quality MSI programs globally.

Key Responsibilities

Knowledge Library & Asset Management

• Lead the development, consolidation, and ongoing maintenance of the CoE knowledge library, including guidelines, frameworks, methodologies, and best practices.
• Ensure CoE assets remain dynamic and aligned with emerging industry trends, customer needs, and SITA’s MSI strategic priorities.
• Curate and update early stage enablement toolkits, bid support templates, and delivery planning resources to support GEO teams.

GEO Alignment & Support

• Act as the central liaison with GEOs to understand their requirements for MSI engagement, bid preparation, and project execution.
• Proactively adapt and tailor CoE assets to meet GEO specific needs and regional nuances.
• Provide targeted support to GEO bid teams, enabling them to leverage CoE assets effectively in RFP responses and customer proposals.

Collaboration & Knowledge Sharing

• Facilitate cross‑functional collaboration between CoE, GEOs, and corporate technical teams to share insights, lessons learned, and MSI best practices.
• Organize regular knowledge‑sharing sessions and feedback loops to keep CoE assets relevant and impactful.

Market Intelligence & Continuous Improvement

• Track market developments, competitor approaches, and customer feedback to inform updates to CoE resources.
• Identify gaps in existing collateral and recommend enhancements to strengthen SITA’s MSI proposition.

Key Deliverables

• Development and ongoing management of the CoE Knowledge Library (guidelines, frameworks, best practices).
• Creation and curation of Early Stage Enablement collateral and Bid Support materials.
• Continuous alignment of CoE assets with GEO requirements through structured engagement and feedback mechanisms.
• Regular reports on asset usage, effectiveness, and market insights to inform CoE strategy. Facilitation of MSI knowledge sharing across regions and functions.

Qualifications

Experience

• Proven experience (4+ years) in business analysis, knowledge management, or program support roles.
• Background in developing and managing knowledge assets and enablement tools.
• Ability to align cross‑functional requirements and translate them into practical, scalable solutions.
• Excellent stakeholder engagement, facilitation, and communication skills.
• Experience in supporting complex bids and programs within ATI or related industries.
• Good understanding of airport systems integration and MSI business models (desirable).
• Business‑related consultancy / or Industry experience.
• Team leadership experience / working in matrix managed organisations.
• Understanding of Airline Industry IT / Network environment (an advantage).

Profession Competencies

• Strategic Alignment : Ensures CoE assets evolve in lockstep with GEO and market needs.
• Collaboration : Builds effective relationships across global teams and functional areas.
• Knowledge Management : Maintains a dynamic repository of MSI insights and tools.
• Execution Excellence : Delivers high quality, timely support to enable GEO success.

Education & Qualifications

• Degree in Business, Technology, or Project Management.
• Qualification in Knowledge Management or Business Analysis (an advantage).
• ATI (Air Transport Industry) related experience, diploma, or certification (preferred)

What We Offer

We\’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We\’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it’s like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days / week (depending on your team\’s needs)

Flex Day : Make your workday suit your life and plans.

Flex‑Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24 / 7, 365 days / year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs.

Professional Development : Level up your skills with our training platforms, including LinkedIn Learning!

Competitive Benefits : Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and / or persons with disabilities to apply and self‑identify in the application process.