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- Tasks: Lead a high-performing team in a luxury boutique, driving sales and client service.
- Company: Join Jaeger-LeCoultre, a prestigious watchmaker with over 190 years of innovation and craftsmanship.
- Benefits: Enjoy a dynamic work environment, opportunities for growth, and involvement in exclusive brand events.
- Why this job: Be part of a creative culture that values diversity and empowers you to make an impact.
- Qualifications: 5+ years in luxury retail management; strong leadership and interpersonal skills required.
- Other info: Fluency in English is essential; knowledge of Microsoft Office is a must.
The predicted salary is between 48000 - 72000 £ per year.
Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,400 different calibres and the award of more than 430 patents. Harnessing 190 years of accumulated expertise, La Grande Maison’s watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication.
(Permanent, Full-Time)
HOW WILL YOU MAKE AN IMPACT?
As our Flagship Boutique Director, you will lead and develop a high-performing team, fostering a positive and results-oriented environment, and empowering them to achieve their full potential.
Key responsibilities:
- Driving and developing sales, marketing, profitability and client service level in the Boutique
- Managing a proactive and results-oriented team, set goals for all sales associates and motivate the team daily
- Building the client database and leading client development action plans
- Ensure that the team understands and is applying the Brand and Group policies
- Reach sales, product mix and profitability targets set by Management
- Develop client’s network, establish relationships with high-end clients
- Uphold the Brand’s customer service standards and policies
- Manage, develop and control the team, support the Boutique team culture
- Lead daily and weekly meetings to ensure strong cross functional communication to achieve results
- Coach and organize the trainings in accordance with the development needs of the team
- Coordinate special CRM or Marketing programmes together with the Marketing team
- Monitor and ensure the highest level of client service
- Deep knowledge of the Boutique client database, and oversee the CRM activity
- Ensure the best representation of the Brand in the Boutique, with respect to Visual Merchandising guidelines, while supporting sales and product mix objectives
- Take part in the Brand events locally and globally
- Supervise Boutique Administration and Operations (cash, transaction management, stock management, repairs, security)
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Proven track-record managing a luxury flagship boutique, showroom, property coming from direct or similar sector (jewellery & watches, luxury fashion, five-star hotel management, etc.)
- At least 5 years of experience in team leadership and management
- Able to work diplomatically and well with different cultures
- Fluent in English, other languages would be a plus
- Good knowledge of Microsoft Office suite is essential
- Committed to ensuring an outstanding client experience in the Flagship
- Pro-activity and resourceful to generate new business and ideas
- Confident and interpersonal skills to manage the team
- Committed to excellence in execution
- Team player and fair-mindedness
WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call
2nd Stage – Interview with the Senior HR Business Partner
3rd Stage – Interview with the Country Director
4th Stage – Interview with the Int. Commercial Development Director
LEARN MORE ABOUT LIFE AT RICHEMONT BELOW:
LEARN MORE ABOUT LIFE AT JAEGER-LECOULTRE
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Boutique Director, Old Bond Street employer: Richemont
Contact Detail:
Richemont Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Boutique Director, Old Bond Street
✨Tip Number 1
Familiarise yourself with Jaeger-LeCoultre's history and values. Understanding the brand's heritage and commitment to craftsmanship will help you connect with the interviewers and demonstrate your passion for luxury timepieces.
✨Tip Number 2
Prepare to discuss your leadership style and how you've successfully managed teams in high-pressure environments. Highlight specific examples of how you've motivated your team to achieve sales targets and enhance client experiences.
✨Tip Number 3
Network within the luxury retail sector, especially with professionals who have experience in managing flagship boutiques. This can provide you with insights into industry trends and expectations that may be beneficial during your interviews.
✨Tip Number 4
Demonstrate your understanding of CRM systems and client development strategies. Be ready to share how you've previously built and maintained a client database, as well as any innovative approaches you've taken to enhance customer relationships.
We think you need these skills to ace Boutique Director, Old Bond Street
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury retail management, particularly in flagship boutiques or similar sectors. Emphasise your leadership skills and any achievements in sales and client service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and the luxury watch industry. Discuss how your values align with those of Jaeger-LeCoultre and provide specific examples of how you have driven sales and developed teams in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills in team management, client relationship building, and your ability to work with diverse cultures. Mention your proficiency in Microsoft Office and any additional languages you speak.
Showcase Your Understanding of the Brand: Demonstrate your knowledge of Jaeger-LeCoultre's history, values, and product offerings. This will show your genuine interest in the role and the brand, making your application stand out.
How to prepare for a job interview at Richemont
✨Showcase Your Leadership Skills
As a Boutique Director, you'll need to demonstrate your ability to lead and develop a high-performing team. Prepare examples of how you've successfully motivated teams in the past and share specific strategies you've used to achieve sales targets.
✨Understand the Brand's Heritage
Jaeger-LeCoultre has a rich history and a strong brand identity. Familiarise yourself with their story, values, and product offerings. This knowledge will help you connect with the interviewers and show your genuine interest in the brand.
✨Prepare for Client Relationship Questions
Given the emphasis on client development and service, be ready to discuss your experience in building and maintaining relationships with high-end clients. Share specific examples of how you've enhanced client experiences in previous roles.
✨Demonstrate Your Proactivity
The role requires a proactive approach to generating new business ideas. Think of innovative strategies you've implemented in the past and be prepared to discuss how you can apply similar tactics at Jaeger-LeCoultre.
