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- Tasks: Handle reservations and deliver five-star service to guests.
- Company: Join The Landmark London, a vibrant 5-star hotel near Marylebone station.
- Benefits: Enjoy up to £34,500 salary, discounts, free meals, and private medical insurance.
- Why this job: Be part of a top-rated team with opportunities for growth and community impact.
- Qualifications: No specific qualifications required; just bring your passion and personality!
- Other info: Work in a dynamic environment with recognition schemes and social events.
The predicted salary is between 30000 - 38000 £ per year.
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Join us as a Senior Reservations Agent and enrich the journeys of our guests and team members!
The Landmark London is seeking dynamic individuals to join our energetic and passionate team. Located opposite Marylebone station, near Baker Street and Edgware Road stations, we offer a vibrant work environment.
As a Senior Reservations Agent, you\’ll enjoy benefits such as:
- Annual earnings up to £34,500 (£31,000 base salary + non-contractual tronc)
- Pension contributions
- 50% discount at our restaurants and spa treatments
- Free meals on duty
- Team member and Friends & Family rates
- Complimentary stay after passing probation
- Discounts via our benefits platform
- Private medical insurance
- Development programs including apprenticeships and management training
- Interest-free season ticket loan
- 24/7 online GP and mental health support
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered free of charge
- Opportunities to contribute to community and environmental initiatives
- Recognition schemes and social events
We are hiring a Senior Reservations Agent to join our Central Reservations Department on a permanent basis. The role involves delivering memorable experiences and five-star service, fostering a positive and diverse team environment.
Your main duties will include:
- Handling inbound reservations via calls, emails, and online requests for multiple properties, adhering to standards (LQA, IHG)
- Using Opera Cloud, Spa/F&B booking systems, Outlook, and other tools to ensure data accuracy and efficiency
- Understanding budgets and forecasts for properties, including Spa and F&B targets
- Monitoring performance against targets and implementing sales strategies
- Managing availability, inventory, overbooking, and cross-selling to maximize sales opportunities
The position requires working 40 hours per week on a shift rota.
We are proud to be:
- One of Sunday Times’ Top 100 “Best Companies to Work For 2025”
- A member of The Leading Hotels of the World
- 5-star rated
- Earth Check Silver Certified 2025
If you believe your experience and personality align with this role, we encourage you to apply today. Your uniqueness makes us exceptional!
All applicants must be legally eligible to work in the UK.
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Senior Reservations Agent employer: The Landmark London
Contact Detail:
The Landmark London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Reservations Agent
✨Tip Number 1
Familiarise yourself with the Opera Cloud system, as it's a key tool for the Senior Reservations Agent role. Understanding how to navigate and utilise this software will give you an edge during the interview process.
✨Tip Number 2
Research The Landmark London and its unique offerings, especially in terms of their restaurants and spa services. Being knowledgeable about what they provide will help you demonstrate your enthusiasm and fit for the team.
✨Tip Number 3
Prepare to discuss your experience with handling reservations and managing customer interactions. Highlight specific examples where you've delivered exceptional service or resolved issues effectively, as this is crucial for the role.
✨Tip Number 4
Showcase your ability to work in a fast-paced environment by sharing experiences where you've successfully managed multiple tasks or priorities. This will illustrate your capability to thrive in the dynamic setting of a reservations department.
We think you need these skills to ace Senior Reservations Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reservations or customer service. Emphasise any previous roles where you handled bookings, managed inventory, or provided exceptional guest service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific skills that align with the job description, such as familiarity with Opera Cloud or experience in a fast-paced environment.
Showcase Your Soft Skills: In your application, highlight soft skills like communication, teamwork, and problem-solving. These are crucial for a Senior Reservations Agent, as you'll be working closely with guests and team members.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in this role.
How to prepare for a job interview at The Landmark London
✨Know the Company
Before your interview, take some time to research The Landmark London. Understand their values, mission, and what makes them stand out in the hospitality industry. This will help you tailor your answers and show genuine interest.
✨Showcase Your Customer Service Skills
As a Senior Reservations Agent, you'll be handling guest interactions. Prepare examples from your past experiences that highlight your ability to provide excellent customer service, resolve issues, and create memorable experiences.
✨Familiarise Yourself with Relevant Tools
The role involves using systems like Opera Cloud and various booking tools. If you have experience with these or similar systems, be ready to discuss it. If not, consider brushing up on how they work to demonstrate your willingness to learn.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities within The Landmark London. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
