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For Companies At a Glance
- Tasks: Lead desktop support, troubleshoot issues, and collaborate with engineering teams.
- Company: Join a dynamic IT services company focused on innovative solutions.
- Benefits: Enjoy full-time hours, potential remote work, and professional development opportunities.
- Why this job: Be part of a tech-savvy team making a real impact in IT support.
- Qualifications: 10-13 years in desktop/server support with leadership experience required.
- Other info: Relevant certifications like CompTIA A+ or MCDST are a plus.
The predicted salary is between 48000 - 72000 £ per year.
Get AI-powered advice on this job and more exclusive features.
Minimum Qualifications:
- 10 to 12+ years of experience with technologies such as Windows Servers, Active Directory, DNS, DHCP, GPO, Citrix, VMware, and Windows Desktop platforms, including architecture, design, administration, and management of distributed systems.
- 7+ years of experience with Configuration Management, MDM, and deployment methods using SCCM and Intune.
- Understanding of Microsoft Patching Cycles & Policies, including WSUS and Windows Update Rings.
- Knowledge of emerging enterprise technologies like Azure, Intune, Windows Analytics, and Autopilot.
- Strong understanding of hardware, software, networking, and IT applications.
- PowerShell scripting skills.
- Experience troubleshooting hardware, software, and network issues.
- Ability to diagnose and resolve problems with systems, peripherals, and applications.
- In-depth knowledge of operating systems, networking, and software applications.
- Experience with system upgrades, migrations, and technology deployments, including Office 365 or Microsoft 365.
- Collaborate with engineering teams to resolve complex desktop problems and implement solutions.
- Assist with pre-migration tasks like data backup and application compatibility checks.
- Perform hardware and software assessments for Windows 11 compatibility.
- Support for Citrix, VMware Horizon, Virtual Desktops, and Streaming Applications.
- Support for Dell hardware and storage products.
- Understanding of compliance and security best practices for desktops, servers, and Azure.
- Develop and promote operational documentation.
- Identify security risks and suggest mitigation strategies.
- Partner with InfoSec to enhance system management.
- Participate in on-call and incident resolution.
- Maintain system efficiency through upgrades and repairs.
Additional Skills:
- Excellent problem-solving, communication, leadership, customer service, and time management skills.
Experience & Certifications:
- 10-13+ years in desktop/server support, with some leadership experience.
- Relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST).
Job Details:
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Information Technology
- Industries: IT Services and IT Consulting
This job is active and accepting applications.
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Desktop Support Lead employer: InfiCare Inc.
Contact Detail:
InfiCare Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Lead
✨Tip Number 1
Network with professionals in the IT field, especially those who have experience in desktop support and management. Attend industry events or join online forums to connect with potential colleagues and learn about the latest trends and technologies.
✨Tip Number 2
Showcase your hands-on experience with the specific technologies mentioned in the job description. If you have worked with Windows Servers, Active Directory, or any of the other tools listed, be prepared to discuss your practical knowledge and how you've applied it in real-world scenarios.
✨Tip Number 3
Prepare for technical interviews by brushing up on your troubleshooting skills. Be ready to demonstrate your problem-solving abilities through practical examples or even live scenarios that may be presented during the interview process.
✨Tip Number 4
Familiarise yourself with the latest compliance and security best practices relevant to desktop and server environments. Being knowledgeable about these topics will not only help you in the interview but also show that you are proactive and committed to maintaining high standards in IT management.
We think you need these skills to ace Desktop Support Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience with technologies mentioned in the job description, such as Windows Servers, Active Directory, and SCCM. Use specific examples to demonstrate your expertise in these areas.
Craft a Strong Cover Letter: Write a cover letter that showcases your leadership experience and problem-solving skills. Mention how your background aligns with the requirements of the Desktop Support Lead role and express your enthusiasm for the position.
Highlight Certifications: If you have relevant certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST), make sure to include them prominently in your application. This can set you apart from other candidates.
Showcase Soft Skills: In your application, emphasise your communication, customer service, and time management skills. These are crucial for a leadership role in desktop support and will demonstrate your ability to work effectively with teams and clients.
How to prepare for a job interview at InfiCare Inc.
✨Showcase Your Technical Expertise
Make sure to highlight your extensive experience with technologies like Windows Servers, Active Directory, and VMware. Be prepared to discuss specific projects where you successfully implemented or managed these systems.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved complex hardware, software, and network issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Familiarise Yourself with Emerging Technologies
Stay updated on the latest trends in enterprise technologies such as Azure and Intune. Showing knowledge of these can set you apart and demonstrate your commitment to continuous learning.
✨Emphasise Leadership and Collaboration
Since this role involves leading a team, be ready to discuss your leadership style and experiences. Highlight instances where you've collaborated with engineering teams to resolve issues or implement solutions.
