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- Tasks: Provide exceptional customer service and handle queries via various communication methods.
- Company: Motus Commercials is a friendly team dedicated to excellent customer service in Avonmouth.
- Benefits: Enjoy 23 days holiday, BUPA medical insurance, employee discounts, and wellbeing seminars.
- Why this job: Join a supportive team that values inclusivity and personal development while making a difference.
- Qualifications: High level of customer service skills and brilliant communication abilities required.
- Other info: We encourage all candidates to apply, regardless of meeting 100% of the criteria.
The predicted salary is between 30000 - 42000 £ per year.
Motus Commercials located in Avonmouth is on the lookout for a dedicatedCustomer Service Advisorto join our friendly team providing exceptional levels of service to our customers. The position will see you working:
45 hours per week, 5 days Monday – Friday, 8am – 5.30pm
(Alternative shift patterns can be discussed)
From day 1 as a Motus Commercials colleague, you will have access to a comprehensive benefits package including:
• Holiday allowance of 23 days plus bank holidays rising to 25 days
• A pension that pays through salary sacrifice
• BUPA medical insurance discounted scheme
• Life assurance 2 x salary
• Employee discounts with the Network Benefits
• Employee assistance programme
• Seminars providing education on mental, physical and financial wellbeing
• Engagement & Charity Events
Here atMotus Commercialswe’reproudto employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So no matter who you are, what you need or where you’re going, Motus Commercials wants to be part of your future.
Studies highlight that some groups of people, like women, are less likely to apply for a role unless they meet 100% of the job criteria. At Motus Commercials we encourageAllto apply and are on the lookout for candidates who act with integrity. Ourcolleagues truly are our most important asset, and we believe in driving a fullyinclusive talent dominated workplaceand you could be just who we are looking for.
As anequal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.
As a Customer Service Advisor atMotus Commercialsin AVONMOUTH we will be looking for you to be able to demonstrate:
• High level of customer service skills
• Brilliant levels of communication written and verbal
Main duties for our Customer Service Advisor are:
1. Providing exceptional customer service
2. Utilising various forms of communication for example in person, phone, or email to best handle the customer
3. Dealing with customer queries from acceptance to resolution
4. Exceeding customer expectations by ensuring you are part of a Brilliant Team which provides a quality service to all customers.
5. To embrace all opportunities of learning and developing alongside some of our Brilliant Customer Service Advisors.
6. Maximise opportunities for labour and parts sales whilst offering customer good value for money
7. Promote and upsell vehicle service and maintenance contracts
8. Attend manufacture and dealer training courses to develop and grow skill sets
9. To enjoy your time as aBrilliantColleague within Motus Commercials.
Together We Make a Differenceand it is our ambition to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.
Should you wish to apply and be part of theBrilliant Teamat Motus Commercials you can textMOTUS AVO to 66777or apply via the system and you can be assured your application will be acknowledged in a timely manner.
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Service Advisor (1485) employer: DAF Trucks Ltd
Contact Detail:
DAF Trucks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor (1485)
✨Tip Number 1
Familiarise yourself with Motus Commercials' values and mission. Understanding their commitment to exceptional customer service and inclusivity will help you align your responses during any interviews or discussions.
✨Tip Number 2
Prepare examples from your past experiences that showcase your customer service skills. Think about specific situations where you exceeded customer expectations or resolved issues effectively, as these will resonate well with the hiring team.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role requires brilliant communication, consider role-playing scenarios with a friend or family member to enhance your confidence and clarity.
✨Tip Number 4
Research common customer service challenges in the automotive industry. Being knowledgeable about potential issues and how to handle them will demonstrate your proactive approach and readiness for the role.
We think you need these skills to ace Service Advisor (1485)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Skills: Since the role focuses on exceptional customer service, make sure to provide specific examples in your CV and cover letter that demonstrate your customer service skills and communication abilities.
Show Enthusiasm for Learning: Mention your willingness to learn and develop alongside the team. Highlight any previous training or courses you've attended that relate to customer service or the automotive industry.
Personalise Your Application: Address your application to the hiring team at Motus Commercials and express why you want to be part of their 'Brilliant Team'. A personal touch can make your application stand out.
How to prepare for a job interview at DAF Trucks Ltd
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or exceeded their expectations.
✨Communicate Clearly and Confidently
Brilliant communication skills are key for this role. Practice articulating your thoughts clearly, both verbally and in writing. Consider doing mock interviews to enhance your confidence.
✨Demonstrate Team Spirit
Motus Commercials values teamwork. Be ready to discuss how you've collaborated with others in previous roles. Highlight any experiences where you contributed to a team goal or supported colleagues.
✨Embrace Learning Opportunities
The company encourages continuous development. Mention your willingness to learn and adapt, and be prepared to discuss any relevant training or courses you've undertaken that relate to customer service.
