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- Tasks: Manage 250 homes, handle enquiries, and resolve neighbourhood issues.
- Company: Thirteen Group is a leading housing association in the North East, managing over 34,000 properties.
- Benefits: Enjoy 28-31 days annual leave, a generous pension, health support, and discounts on brands.
- Why this job: Make a real impact in your community while building relationships and enhancing customer satisfaction.
- Qualifications: Strong customer service skills are essential; no specific housing experience required.
- Other info: Join a diverse team with ongoing support and training opportunities.
The predicted salary is between 29000 - 38000 £ per year.
Join us as a Housing Services Co-ordinator at Thirteen Group!
Role Overview:
As a Housing Services Coordinator you’ll manage a patch of around 250 homes across Scarborough, Whitby and surrounding areas, dealing with customer enquiries, ensuring that rent is paid and homes are let quickly to maximise income, resolving anti-social behaviour and neighbourhood issues, all in a way that’s of the highest quality, at the convenience of the customer and responsive of need. You’ll be charged with delighting our customers and turning them into real fans and advocates of Thirteen as the landlord of choice.
You’ll work with our customers and local partners to resolve issues quickly and you’ll think differently making business decisions that have a lasting positive impact on our neighbourhoods.
As a geographically spread team you\’ll be expected to be present on patch 2-3 times per week and you\’ll be happy travelling to the team office over in Hull and our head office in Middlesbrough as and when required.
Thirteen Benefits:
- Salary – £34,237 per annum (+3% uplift, pending implementation)
- Annual leave – starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
- Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
- Simply Health – save money on common health expenses and get access to health and wellbeing support services.
- T’dar – our Discount and Reward platform giving you huge savings on everyday brands.
- Opportunities to buy and sell annual leave
Key Responsibilities:
- Dealing with customer enquiries, ensuring that rent is paid and homes are let quickly to maximise income.
- Helping to resolve anti-social behaviour and neighbourhood issues.
- You’ll be charged with delighting our customers and turning them into real fans and advocates of Thirteen as the landlord of choice.
- You’ll think differently making business decisions that have a lasting positive impact on our neighbourhoods
About You:
- You’ll be part of a large team of over 180 colleagues, so support and guidance is constantly on hand and training is provided so no specific housing-related experience is necessary – but as the front face of Thirteen, strong customer service and relationship-building skills are key.
- You’ll easily build relationships with our customers and colleagues, with the ability to influence and negotiate.
- Comfortable dealing with challenging conversations, remaining confident and firm, being respectful and considerate.
- You’ll be dynamic and energetic, able to think of new ideas and try new approaches and exceed performance targets
Why Thirteen Group?
We’re more than just a housing association – we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties.
– Join a team that’s local at heart but welcomes talent from everywhere.
– Be part of an organisation that values diversity and inclusivity.
– Be a part of a company that offers tailored support services, going beyond just housing solutions.
Interested?
For more details, please refer to the attached documents.
If you\’d like to talk more about the role, please contact Rowany Job, Housing Services Team Leader (Yorkshire and Humberside) for an informal discussion on 07974 373980.
NO RECRUITMENT AGENCIES, please.
Are You Ready for a Rewarding Challenge?
Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!
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Housing Services Co-ordinator (North Yorkshire) employer: Thirteen Group
Contact Detail:
Thirteen Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Services Co-ordinator (North Yorkshire)
✨Tip Number 1
Familiarise yourself with the local area, especially Scarborough and Whitby. Understanding the community and its specific needs will help you connect better with potential customers and demonstrate your commitment to the role.
✨Tip Number 2
Network with current employees or professionals in the housing sector. Engaging in conversations can provide insights into the company culture at Thirteen Group and the expectations for the Housing Services Co-ordinator role.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've successfully resolved issues or built strong relationships, as these skills are crucial for delighting customers at Thirteen.
✨Tip Number 4
Showcase your problem-solving abilities by thinking of innovative solutions to common neighbourhood issues. Being able to present fresh ideas during your discussions can set you apart from other candidates.
We think you need these skills to ace Housing Services Co-ordinator (North Yorkshire)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of the Housing Services Co-ordinator position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Customer Service Skills: Since strong customer service and relationship-building skills are crucial for this role, make sure to provide specific examples in your CV and cover letter that demonstrate your ability to handle customer enquiries and resolve issues effectively.
Showcase Problem-Solving Abilities: The role involves resolving anti-social behaviour and neighbourhood issues. Include instances in your application where you successfully navigated challenging situations or made impactful decisions that benefited a community or team.
Personalise Your Cover Letter: Craft a compelling cover letter that not only expresses your interest in the position but also reflects your understanding of Thirteen Group's mission and values. Mention why you want to be part of their community-building efforts.
How to prepare for a job interview at Thirteen Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Housing Services Co-ordinator. Familiarise yourself with managing customer enquiries, resolving neighbourhood issues, and ensuring timely rent payments. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Customer Service Skills
Since strong customer service skills are key for this role, prepare examples from your past experiences where you've successfully built relationships or resolved conflicts. Highlight your ability to influence and negotiate effectively.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you would approach resolving anti-social behaviour or other neighbourhood issues. Think of creative solutions and be prepared to explain your thought process, showing that you can think differently and make impactful decisions.
✨Express Your Passion for Community Building
Thirteen Group values community building, so convey your passion for making a positive impact in people's lives. Share any relevant experiences or ideas you have about enhancing community engagement and support services.
