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- Tasks: Support field operations by troubleshooting live job issues and managing schedules.
- Company: Yü Energy is a fast-growing supplier of gas, electricity, and water in the UK.
- Benefits: Enjoy 24 days annual leave, birthday off, and learning opportunities.
- Why this job: Join a dynamic team that values problem-solving and customer satisfaction.
- Qualifications: Experience in scheduling or contact centre roles; strong communication skills required.
- Other info: This role requires working on-site in Leicester with rotating shifts.
The predicted salary is between 25000 - 25570 £ per year.
Reports to: Customer Services & Intraday Manager
Location: Leicester LE3 5BZ
Working hours: 37.5 hours per week
Shift Pattern
Rotating shifts between 6am–6pm, Monday to Sunday.
Some weekend working required on a rota basis.
Shifts between 6am–8am paid at £15 per hour (subject to Tax and NI)
Shifts between 4:30pm–6:30pm paid at £15 per hour (subject to Tax and NI)
Salary: £25,000 – £25,570 per annum
As an Operational Real Time Support Planner at Yü Smart, you’ll play a critical role in the real-time success of our field operations. Working closely with engineers and stakeholders across the business, you’ll ensure that every installation, visit, or warrant is supported and delivered efficiently.
This fast-paced, hands-on role is perfect for someone who thrives under pressure, enjoys problem-solving, and is passionate about driving great outcomes for both customers and the business.
Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.
Department YUS – 1010 – Operations Support Employment Type Permanent – Full Time Location Leicester Workplace type Onsite Compensation £25,000 – £25,570 / year Reporting To Customer Services & Intraday Manager
This Role\’s Hiring Manager
Tina Hand
View Tina\’s Profile
What We Need From Yü
Here’s a taste of what you’ll be doing:
- Work closely with field engineers throughout the day to troubleshoot live job issues, booking conflicts, and scheduling challenges.
- Monitor and manage jobs at risk (“in jeopardy”) due to changes in engineer availability.
- Liaise with customers to communicate changes to scheduled appointments and manage expectations.
- Collaborate with internal teams and external stakeholders to ensure smooth completion of installations, investigations, and warrant-related work.
- Provide live support during warrant activity and proactively escalate any barriers to completion.
- Identify and respond to operational pinch points to drive positive, real-time job outcomes.
About Yü
If you have what it takes you could be just what we’re looking for…
- Proven experience in a fast-paced scheduling, field operations, or contact centre role
- Strong communication and customer service skills
- Confident decision-making and the ability to remain calm under pressure
- A natural collaborator who can influence and support both internal teams and external contractors
- Tech-savvy with the ability to quickly learn internal systems and tools
Desirable
- Experience of the Utilities industry would be beneficial but is not essential.
Yü Come First
We have a wide range of benefits for our employees including:
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
About Yü Group
Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.
On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.
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Operational real time support planner
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Operational Real Time Support Planner employer: Yü Group PLC
Contact Detail:
Yü Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Real Time Support Planner
✨Tip Number 1
Familiarise yourself with the utilities industry, even if it's not essential. Understanding the basics of how field operations work can give you an edge in discussions during interviews.
✨Tip Number 2
Highlight your problem-solving skills by preparing examples of how you've successfully managed scheduling conflicts or customer expectations in previous roles. This will demonstrate your ability to thrive under pressure.
✨Tip Number 3
Practice your communication skills, especially in a collaborative context. Be ready to discuss how you've effectively liaised with different teams or stakeholders to achieve a common goal.
✨Tip Number 4
Showcase your tech-savviness by being prepared to discuss any relevant tools or systems you've used in past roles. Being able to quickly learn new systems is a key requirement for this position.
We think you need these skills to ace Operational Real Time Support Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling, field operations, or customer service. Use specific examples that demonstrate your ability to thrive under pressure and solve problems effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your communication and collaboration abilities.
Showcase Relevant Skills: Emphasise your tech-savviness and ability to learn new systems quickly. If you have any experience in the utilities industry, be sure to mention it, even if it's not essential.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Yü Group PLC
✨Show Your Problem-Solving Skills
As an Operational Real Time Support Planner, you'll need to demonstrate your ability to troubleshoot and resolve issues quickly. Prepare examples from your past experiences where you successfully managed scheduling conflicts or handled unexpected challenges.
✨Communicate Clearly
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you've effectively communicated with both customers and internal teams in previous positions.
✨Demonstrate Your Tech Savviness
Since the role requires quick learning of internal systems and tools, be prepared to discuss your experience with technology. Highlight any relevant software or tools you've used in past roles that could relate to scheduling or operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-time operational scenarios. Think about potential pinch points in field operations and how you would address them. This will show your understanding of the role's demands and your proactive approach.
