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- Tasks: Assist in providing information and guidance to students in a supportive environment.
- Company: Join The University of Manchester, a leading institution committed to inclusivity and student success.
- Benefits: Enjoy flexible working options, excellent health services, and generous annual leave.
- Why this job: Be part of a vibrant community that values diversity and makes a real impact on student experiences.
- Qualifications: Ideal for motivated individuals with customer service experience and an understanding of academic support.
- Other info: This is a part-time entry-level role based in the Student Support Hub.
The predicted salary is between 24000 - 36000 £ per year.
Teaching, Learning and Student Experience Assistant (Information, Advice and Guidance)
Applications are invited for the post of Teaching Learning and Student Experience (TLSE) Assistant, within the Information, Advice and Guidance team in the School of Biological Sciences.
We are seeking to appoint an enthusiastic individual to be part of our Information, Advice and Guidance Team, supporting students and staff within the School of Biological Sciences, working collaboratively in accordance with good customer care principles.
You will have experience of working with administrative processes in a customer‑facing office environment. The role requires applicants who thrive in a busy team environment, who enjoy interacting with and supporting a wide range of people and who are flexible and responsive to customer needs. Strong organisational and accuracy skills are essential.
Excellent customer service skills are vital as you will be providing a face‑to‑face information, advice and guidance service via our School Student Support Hub and delivering other student experience related activities to our taught students.
Anyone wishing to work in a busy and challenging environment, who has an ability to work to tight deadlines whilst under pressure and can ensure high quality procedures (that comply with University rules, regulations and policies) be applied consistently, is encouraged to apply.
This role includes occasional evening work.
Please note that it is a student‑facing role and therefore there is a requirement to be primarily based on campus.
What you will get in return:
- Fantastic market leading Pension scheme
- Excellent employee health and wellbeing services including an Employee Assistance Programme
- Exceptional starting annual leave entitlement, plus bank holidays
- Additional paid closure over the Christmas period
- Local and national discounts at a range of major retailers
As an equal opportunities employer, we support an inclusive working environment and welcome applicants from all sections of the community regardless of age, disability, ethnicity, gender, gender expression, religion or belief, sex, sexual orientation and transgender status. All appointments are made on merit.
Our University is positive about flexible working – you can find out more here.
We are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies. Any CVs submitted by a recruitment agency will be considered a gift.
Enquiries about the vacancy, shortlisting and interviews:
Name: Anne Pinkerton
Email: anne.pinkerton@manchester.ac.uk
General enquiries:
Email: People.recruitment@manchester.ac.uk
Technical support:
https://jobseekersupport.jobtrain.co.uk/support/home
This vacancy will close for applications at midnight on the closing date.
Please see the link below for the Further Particulars document which contains the person specification criteria.
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Education and Training
- Higher Education
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Teaching, Learning and Student Experience Assistant (Information, Advice and Guidance) employer: The University of Manchester
Contact Detail:
The University of Manchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Teaching, Learning and Student Experience Assistant (Information, Advice and Guidance)
✨Tip Number 1
Familiarise yourself with the academic and pastoral support procedures at The University of Manchester. Understanding these processes will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees in the Information, Advice and Guidance Team. They can provide valuable insights into the team dynamics and expectations, which can be beneficial for tailoring your approach.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Since this role is heavily focused on liaising with students and staff, having specific examples ready will help you stand out as a candidate.
✨Tip Number 4
Research the latest trends in student support services within higher education. Being able to discuss current challenges and innovations in this area will showcase your commitment to enhancing the student experience.
We think you need these skills to ace Teaching, Learning and Student Experience Assistant (Information, Advice and Guidance)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Teaching, Learning and Student Experience Assistant position. Tailor your application to highlight relevant experiences that align with the role.
Highlight Customer Service Skills: Since the role involves working in a customer service environment, emphasise any previous experience you have in similar settings. Use specific examples to demonstrate your ability to provide excellent support to students and staff.
Showcase Relevant Knowledge: Mention your understanding of academic and pastoral support procedures. If you have experience in higher education or knowledge of student support services, make sure to include this in your application.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for the role and the university. A personalised touch can make your application stand out from the rest.
How to prepare for a job interview at The University of Manchester
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Teaching, Learning and Student Experience Assistant. Be prepared to discuss how your skills and experiences align with the role, especially in customer service and academic support.
✨Research the University
Familiarise yourself with The University of Manchester's values, mission, and recent initiatives. This will not only show your interest in the institution but also help you tailor your answers to reflect their ethos during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you would handle specific situations related to student support. Think of examples from your past experiences where you successfully assisted students or resolved issues.
✨Show Your Passion for Education
Demonstrate your enthusiasm for supporting students in their learning journey. Share any relevant experiences or insights that highlight your commitment to enhancing the student experience and fostering an inclusive environment.
