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For Companies At a Glance
- Tasks: Lead a dynamic team in a new private members club, ensuring exceptional service and operational excellence.
- Company: Join Troika Recruitment, creating a unique space blending hospitality, wellness, and culture.
- Benefits: Enjoy a vibrant work environment with opportunities for personal growth and community engagement.
- Why this job: Be part of a groundbreaking club that values quality, connection, and a conscious lifestyle.
- Qualifications: Experience in luxury hospitality management, strong leadership skills, and a passion for service.
- Other info: This is a rare chance to shape the future of a distinctive venue from day one.
The predicted salary is between 42000 - 60000 £ per year.
Job Description
General Manager – New London Opening
An established and highly successful international hospitality brand will launch in London as the first step in a wider UK growth plan. Known overseas for large format venues, high energy atmospheres, and strong commercial performance, the brand will now build its UK platform and is seeking an experienced General Manager to lead the flagship opening.
This role will suit a General Manager who understands event driven, broadcast led environments and can balance intense trading periods with consistently warm, welcoming hospitality throughout the week. It will be a rare opportunity to join a proven concept at the very start of its UK journey, with clear progression into a senior operations role as the estate grows.
The role
The General Manager will take full ownership of the pre opening phase, the launch, and the long term performance of the restaurant. The venue will be large format, high volume, and socially driven, with multiple revenue streams and strong evening and weekend demand.
Key responsibilities will include:
- Leading the full pre opening process, including recruitment, training, systems, and operational readiness
- Managing a high volume, event driven operation with variable trading patterns
- Building and developing a strong management team capable of delivering under pressure
- Creating an engaging, high energy yet welcoming guest experience
- Ensuring consistency across both busy services and everyday trading
- Taking full accountability for the site P and L, labour strategy, and commercial performance
- Working closely with founders and central teams as part of the UK growth plan
- Supporting the development of scalable operating models for future openings
- Building a culture of pride, accountability, and team development
About the candidate
The successful candidate will be an established General Manager from premium casual dining, entertainment led venues, or large scale bars. They will bring strong new opening experience, commercial confidence, and the ambition to grow into a wider operations role as the business expands.
What is on offer
- Competitive salary plus performance related bonus
- Flagship London opening for a proven international brand
- Clear progression into senior operations as the UK estate grows
General Manager employer: Troika Recruitment
Contact Detail:
Troika Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Network with professionals in the luxury hospitality sector. Attend industry events, join relevant online forums, and connect with people on LinkedIn who are already working in similar roles. This can help you gain insights into the company culture and expectations.
✨Tip Number 2
Research the specific values and mission of the private members club. Understanding their philosophy will allow you to tailor your approach during interviews, demonstrating that you align with their vision for quality and community.
✨Tip Number 3
Prepare to discuss your hands-on leadership style. Be ready to share examples of how you've successfully motivated teams in high-pressure environments, as this role requires a strong presence and the ability to engage with both staff and members.
✨Tip Number 4
Familiarise yourself with current trends in wellness and premium hospitality. Being knowledgeable about the latest developments in these areas will not only impress your interviewers but also show your commitment to creating an exceptional member experience.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in high-end hospitality and leadership roles. Focus on specific achievements that demonstrate your ability to manage complex operations and lead diverse teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating exceptional member experiences. Mention how your background aligns with the club's values and your vision for fostering a warm and engaging atmosphere.
Showcase Relevant Skills: Emphasise your commercial acumen, operational excellence, and emotional intelligence. Provide examples of how you've successfully managed budgets, improved service quality, and built strong team dynamics in previous roles.
Prepare for Interviews: If selected for an interview, be ready to discuss your hands-on management style and how you handle pressure. Think of scenarios where you've adapted to changing priorities and improved member satisfaction.
How to prepare for a job interview at Troika Recruitment
✨Showcase Your Leadership Skills
As a General Manager, your ability to lead and motivate a diverse team is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to fostering a positive culture and ensuring high service standards.
✨Demonstrate Commercial Acumen
Be ready to discuss your experience with budgets, forecasting, and performance metrics. Highlight specific instances where your commercial insight led to improved profitability or operational efficiency in previous roles.
✨Emphasise Your Hands-On Approach
This role requires a visible presence on the floor. Share stories that illustrate your hands-on management style and how you engage with both staff and members to create a welcoming environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities under pressure. Think of scenarios where you've had to adapt quickly to changing priorities or resolve conflicts, and be ready to explain your thought process and outcomes.
