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- Tasks: Lead the Front Desk team to ensure exceptional guest experiences and smooth operations.
- Company: Join the Marble Arch Hotel, a stylish 4-star property in the heart of London.
- Benefits: Enjoy great perks like flexible hours, discounts, wellness support, and career development opportunities.
- Why this job: Be part of a vibrant team that values hospitality and personal growth in a dynamic environment.
- Qualifications: Experience in a supervisory role within hospitality and a passion for guest service are essential.
- Other info: We celebrate diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 25000 - 35000 £ per year.
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Contract: Full TimePayment: SalariedSalary: £14.30 per hour + commissions
The Marble Arch Hotel, one of our 4-star properties from the “by Thistle” collection is located just off Oxford Street and a short walk from the West End and Hyde Park. With 692 stylish and spacious bedrooms, unique dining spaces, and 13 meeting rooms, join an exciting and vibrant team to help deliver an excellent guest experience.
What you’ll be doing
As a Front Of House Team Leader, you will take ownership of the day-to-day operations of our Front Desk team, ensuring smooth, efficient, and memorable guest experiences. You\’ll lead by example, overseeing and assisting check-ins and check-outs, proactively resolving guest queries, and managing daily workflows with precision and care.
Your proficiency with Opera is both essential and highly valued in this role. However, it’s your natural talent for hospitality, your ability to intuitively connect with guests and anticipate their needs, that truly defines your impact. You’ll lead by example, fostering a culture of warm, personalised service where every guest feels seen, appreciated, and genuinely cared for.
In your leadership role, you’ll coach and support front desk team, helping them grow in confidence and capability. You’ll act as a key point of contact between the team and management, ensuring standards are met, feedback is shared, and excellence is consistently delivered.
What you’ll bring
- Proven experience in a supervisory or leadership role within a fast-paced, customer-facing hospitality environment
- A passion for crafting extraordinary guest experiences, coupled with the drive to mentor and elevate your team
- A confident, approachable personality with strong interpersonal skills and a collaborative leadership style
- Strong attention to detail, with a commitment to ensuring every aspect of the guest experience is seamless
- Demonstrated ability to lead and inspire a team through hands-on guidance and support
- The drive to pursue a rewarding career in hospitality, with opportunities for growth and development
If you’re ready to lead a team dedicated to exceptional, warm hospitality, we’d love to hear from you.
What you’ll get in return
As well as all the things you\’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.
In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth – We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being – We’re here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
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Hotel Reception Supervisor employer: Thistle
Contact Detail:
Thistle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reception Supervisor
✨Tip Number 1
Familiarise yourself with the Opera system, as it's essential for this role. Consider taking an online course or watching tutorial videos to boost your confidence and proficiency before the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a fast-paced environment. Think about specific situations where you resolved conflicts or improved team performance.
✨Tip Number 3
Research the Marble Arch Hotel and its unique offerings. Understanding their guest experience philosophy will help you align your answers during the interview and demonstrate your genuine interest in the role.
✨Tip Number 4
Prepare to discuss your approach to guest service. Think of ways you've gone above and beyond for guests in the past, as this will highlight your passion for hospitality and your ability to create memorable experiences.
We think you need these skills to ace Hotel Reception Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supervisory roles within hospitality. Emphasise your leadership skills and any specific achievements that demonstrate your ability to enhance guest experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your commitment to exceptional guest service. Mention your familiarity with Opera and how you plan to lead and inspire the front desk team.
Showcase Interpersonal Skills: During the application process, highlight your strong interpersonal skills. Provide examples of how you've successfully resolved guest queries or improved team dynamics in previous roles.
Research the Company Culture: Familiarise yourself with the Marble Arch Hotel's values and culture. Reflect this understanding in your application by aligning your personal values with their commitment to warm, personalised service.
How to prepare for a job interview at Thistle
✨Showcase Your Leadership Skills
As a Hotel Reception Supervisor, you'll be expected to lead your team effectively. Prepare examples of how you've successfully managed a team in the past, highlighting your ability to inspire and mentor others.
✨Demonstrate Your Hospitality Passion
This role is all about creating exceptional guest experiences. Be ready to discuss your passion for hospitality and share specific instances where you went above and beyond to ensure a guest's satisfaction.
✨Familiarise Yourself with Opera
Proficiency in Opera is essential for this position. Brush up on your knowledge of the software and be prepared to discuss how you've used it in previous roles to enhance guest services.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest complaints. Think of examples from your experience where you resolved issues effectively and maintained a positive guest experience.
