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- Tasks: Handle customer calls, manage claims, and provide tailored solutions with empathy.
- Company: Join Direct Line Group, a leading insurance provider focused on customer satisfaction and innovation.
- Benefits: Enjoy a competitive salary, generous holidays, and discounts on insurance plus a hybrid working model.
- Why this job: Shape your future in a supportive environment that values your skills and encourages growth.
- Qualifications: Strong team player with customer service focus; claims experience preferred but not essential.
- Other info: Diversity is celebrated here; we support everyone to be their authentic selves.
The predicted salary is between 24570 - 27300 £ per year.
Motor Claims Advisor – Starting salary of £24,570 (increased dependent on skills and experience) plus additional benefits.
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.
Our standard full-time contracts are 37.5 hours per week, with shift patterns covering the following weekly operating hours:
- Monday to Friday: 08:00 – 21:00
- Saturday: 09:00 – 17:00
- Sunday: 10:00 – 17:00
What you\’ll be doing:
In this role, you’ll handle calls from customers and suppliers, addressing queries and finding tailored claims solutions to meet each customer’s unique needs. You\’ll manage claims and guide customers through what can often be a stressful process, providing empathetic and professional support.
You\’ll also be responsible for making liability decisions, setting clear customer expectations, and assisting them in getting back on the road as quickly as possible. As our business evolves, so will your role—offering opportunities to own the full claims process.
Grow with us and shape your future!
What You’ll Need:
- Capable of thriving in a dynamic, fast-moving environment while effectively managing multiple tasks and prioritising workload.
- A strong team player with a proactive attitude, eager to learn and support colleagues.
- Dedicated to providing outstanding customer service—someone who takes pride in high-quality work and always puts the customer first.
- Comfortable handling digital and online tasks, with solid IT skills and previous experience using software such as Microsoft Outlook and Word.
- Open to change and innovation, with a willingness to contribute ideas that enhance the customer experience.
- Claims and/or contact centre experience is preferable.
- While not essential, having a valid driver’s license and experience driving on UK roads would be beneficial for this role, as it provides a better understanding of motor claims and the customer experience.
What You’ll Get:
We recognise we wouldn\’t be where we are today without our colleagues, that\’s why we offer such excellent benefits designed to suit you as and when you need them:
- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Opportunity to apply to our customer service and data apprenticeship to develop skills for the future
- Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Ways of Working
Our hybrid model offers a \’best of both worlds\’ approach. The perfect blend between connection and flexibility combining the best parts of home and office working. When you\’ll be in the Leeds office depends on your role and team, but most colleagues will be required to spend 2 days a week in the office.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\’re delighted to feature as one of the UK\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you
This position does not meet the criteria for a Skilled Worker visa. You must meet certain requirements to be eligible for a Skilled Worker visa including a minimum salary & an eligible job role. As this position does not align with these requirements, we are unable to offer visa sponsorship for this role
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Customer Service Adviser- Motor Claims employer: Direct Line Group Careers
Contact Detail:
Direct Line Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser- Motor Claims
✨Tip Number 1
Familiarise yourself with the motor claims process. Understanding how claims are handled and the common challenges customers face will help you demonstrate your knowledge during interviews and show that you're ready to provide empathetic support.
✨Tip Number 2
Brush up on your IT skills, especially with Microsoft Outlook and Word. Being comfortable with these tools will not only make you more efficient but also show that you're prepared for the digital aspects of the role.
✨Tip Number 3
Highlight any previous customer service experience, particularly in a contact centre or claims environment. Sharing specific examples of how you've successfully managed customer queries can set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your adaptability and willingness to embrace change. The role requires someone who can thrive in a dynamic environment, so prepare examples of how you've successfully navigated changes in past roles.
We think you need these skills to ace Customer Service Adviser- Motor Claims
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and claims handling. Use specific examples that demonstrate your ability to manage multiple tasks and provide outstanding customer support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive attitude. Mention how your skills align with the role's requirements, particularly your ability to handle stressful situations and your IT proficiency.
Showcase Relevant Experience: If you have previous experience in a contact centre or claims environment, be sure to detail this in your application. Highlight any specific achievements or challenges you've overcome that relate to the role.
Demonstrate Your Understanding of the Role: In your application, express your understanding of the motor claims process and the importance of empathy in customer interactions. This will show that you are not only qualified but also genuinely interested in the position.
How to prepare for a job interview at Direct Line Group Careers
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Service Adviser in Motor Claims. Familiarise yourself with the claims process and think about how you would handle various customer scenarios. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Empathy
Since this role involves guiding customers through stressful situations, be prepared to discuss how you have provided empathetic support in previous roles. Share specific examples that highlight your ability to connect with customers and resolve their issues effectively.
✨Highlight Your IT Skills
As the job requires handling digital tasks, be ready to talk about your experience with software like Microsoft Outlook and Word. If you have any experience with claims management systems or contact centre software, make sure to mention that as well.
✨Demonstrate Adaptability
The company values innovation and adaptability, so be prepared to discuss how you've embraced change in past roles. Think of examples where you contributed ideas to improve processes or customer experiences, showing that you're proactive and open to new challenges.
