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- Tasks: Lead post-completion support and manage defects for clients and tenants.
- Company: Join a growing contractor delivering top-notch projects across London and the South East.
- Benefits: Enjoy a dynamic work environment with opportunities for site management experience.
- Why this job: Be the key contact for clients, ensuring satisfaction and smooth project handovers.
- Qualifications: Experience in aftercare or site management is essential; strong communication skills required.
- Other info: Must be site compliant and comfortable working across Greater London.
The predicted salary is between 42000 - 60000 £ per year.
Job Description
A growing main contractor delivering high-quality industrial, commercial, and mixed-use projects across London and the South East is seeking an experienced Aftercare Manager to lead post-completion support across its live project portfolio.
The role is pivotal in ensuring a seamless handover and defects management experience for both clients and tenants—while also being site-certified to cover Site Manager duties during holidays or short-term absences.
Key Responsibilities
- Act as the primary point of contact for all aftercare, defects and snagging queries from clients and tenants post-handover
- Coordinate subcontractor callouts and ensure timely resolution of all issues within the defects liability period
- Carry out post-completion inspections and follow-up snagging
- Maintain accurate logs of outstanding and completed defects using tracking systems
- Build strong relationships with end-users, landlords, and project stakeholders to ensure satisfaction
- Represent the contractor professionally during tenant move-ins and practical completions
- Provide site cover during holiday periods, stepping in as acting Site Manager when needed
Requirements
- Proven experience in aftercare, handover, or site management on commercial/industrial projects
- Strong communication skills with a confident, client-facing manner
- Highly organised and self-directed; able to track multiple issues across multiple sites
- Capable of managing subcontractors and chasing resolutions independently
- Fully site compliant with valid:
- SMSTS
- CSCS Card
- First Aid
- Comfortable working across Greater London and the South East
- Working knowledge of Microsoft Excel, snagging software
Ref: 3906JR
After Care Manager employer: Thomas Gray
Contact Detail:
Thomas Gray Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Care Manager
✨Tip Number 1
Familiarise yourself with the specific projects and clients that the contractor has worked with. This knowledge will help you demonstrate your understanding of their operations and how you can contribute to their aftercare processes.
✨Tip Number 2
Network with professionals in the construction industry, especially those who have experience in aftercare management. Attend relevant events or join online forums to connect with potential colleagues and gain insights into best practices.
✨Tip Number 3
Prepare to discuss your experience with defect management and client relations in detail during interviews. Be ready to share specific examples of how you've successfully resolved issues and maintained client satisfaction in previous roles.
✨Tip Number 4
Showcase your organisational skills by discussing any systems or software you’ve used for tracking defects and managing post-completion inspections. Highlighting your proficiency with tools like Microsoft Excel will demonstrate your ability to handle the administrative aspects of the role.
We think you need these skills to ace After Care Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in aftercare, handover, or site management. Use specific examples from previous roles that demonstrate your ability to manage defects and client relationships effectively.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the After Care Manager role. Emphasise your strong communication skills and your experience in coordinating subcontractors and managing post-completion inspections.
Showcase Relevant Skills: In your application, clearly outline your organisational skills and ability to track multiple issues across various sites. Mention your familiarity with Microsoft Excel and any snagging software you have used.
Highlight Certifications: Ensure to mention your valid SMSTS, CSCS Card, and First Aid certifications in your application. These qualifications are crucial for the role and will demonstrate your compliance and readiness to take on site management duties.
How to prepare for a job interview at Thomas Gray
✨Showcase Your Experience
Be prepared to discuss your previous roles in aftercare and site management. Highlight specific projects where you successfully managed post-completion support and resolved defects, as this will demonstrate your capability for the role.
✨Demonstrate Strong Communication Skills
Since the role requires a confident, client-facing manner, practice articulating your thoughts clearly. Use examples from past experiences where effective communication led to successful outcomes with clients and stakeholders.
✨Familiarise Yourself with Tracking Systems
Understand the tracking systems used for logging defects and snagging issues. If possible, mention any specific software you have experience with, as this shows your readiness to hit the ground running.
✨Prepare for Scenario Questions
Anticipate questions about how you would handle specific aftercare situations, such as managing subcontractor callouts or dealing with difficult clients. Think through your responses to showcase your problem-solving skills and ability to maintain client satisfaction.
