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For Companies At a Glance
- Tasks: Manage key client accounts and deliver tailored insurance solutions.
- Company: Join Travelers, a leading property casualty insurer with over 160 years of excellence.
- Benefits: Enjoy hybrid work options, private medical insurance, and generous holiday entitlement.
- Why this job: Be part of a collaborative culture focused on innovation and customer satisfaction.
- Qualifications: Experience in Property and Casualty insurance and strong client management skills required.
- Other info: Opportunity for personal growth and community involvement through our wellness program.
The predicted salary is between 43200 - 72000 £ per year.
Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Underwriting
Target Openings
1
What Is the Opportunity?
Our Corporate team use their specialist expertise to offer bespoke insurance solutions to our largest and most complex clients in the UK and Ireland. Due our continued growth, we are looking for a Major Client Manager to join our team in any of our UK offices.
You might come from a Claims, Underwriting, Distribution, Risk Control or Broking background with a great knowledge of property & casualty and/ or motor insurance. You’ll have proven experience of client and relationship management as well as excellent project management skills with a passion and an expert focus on performance, service and delivery.
In this varied role, you will be involved from the early stages of client engagement by working as part of the team to deliver Travelers’ bespoke customer proposition. You will be the first point of contact for new and prospective clients, and throughout the life cycle of the policy up to and including renewal. You’ll work closely with the client as well as internal stakeholders in underwriting, risk control and claims to ensure that we fulfil our service commitments.
You will also develop a deep understanding of the client\’s business operations, strategic priorities, industry trends, and the risks they face. You will proactively engage with clients, addressing their needs and challenges effectively.
Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.
Primary Job Duties & Responsibilities
- Handle an allocation of client\’s, responsible for delivering the value proposition to these customers throughout their tenure with Travelers.
- Implement effective internal and external communications around the strategy (account level) and new value initiatives for Corporate business.
- Ensure key stakeholders are fully aware and aligned to the priorities and key deliverables for the account.
- Share best practice across all stakeholders linked to the account.
- Support the internal communication programme around corporate business to assist each Branch in understanding the proposition.
- Identify stakeholders for each corporate business account and develop / manage a robust internal communication plan.
- Brand promotion at corporate business team, business development manager and Branch level.
- Liaise and link with cross-functional internal teams to improve the entire customer experience.
- Co-ordinate the development of the customer proposition, leading to wins and helping to secure retention.
- Identify opportunities to enhance the value proposition and make recommendations for development.
- Support Business Development Managers so that they can be advocates of the corporate business proposition.
- Create long term, trusted relationships with the customer.
- Collaborate with underwriters and business development managers to identify and grow opportunities.
- Monitor and report on performance and trends on your specific accounts
- Co-ordinate internal and external professions to analyse and identify trends (claims, below-deductible incident data, risk improvement, emerging risks etc.)
- Maintain consistent and unified approach in documentation.
- Maintain records of account activity and engagement.
- Monitor the execution of deliverables through tactical evidence platform.
- Owns the customer\’s experience during their life at Travelers.
- Support the team to understand, embrace and effectively deliver on the corporate business proposition to ensure full customer satisfaction.
- Raise awareness of multi-channel products and services e.g. on-line, on-demand, on-site
- Manage diary effectively to assist with timely customer contact.
- Operate as the lead point of contact for any and all matters specific to the account
- Develop and deliver solutions according to customer needs and objectives.
Minimum Qualifications
- Significant experience working in Property and Casualty insurance.
- Experience managing key client accounts, addressing trends and issues affecting their business and mitigating risks and exposures as required.
Education, Work Experience, & Knowledge
- In-depth knowledge of local market, competitors and Travelers propositions and products.
Licensing or Certificates
- ACII preferred.
Job Specific Technical Skills & Competencies
- Able to manage and prioritise activities appropriately.
- Advanced ability to communicate effectively verbally and in writing.
- Advanced presentation skills.
- Intermediate project management skills, with ability to manage multiple projects simultaneously, within tight timeframes.
- Intermediate problem-solving skills.
- Ability to work effectively both individually and as a member of a team (on team assignments).
What Is in It for You?
- Private Medical Insuran ce:On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
- Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
- Holiday Entitlement:Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
- Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
- Volunteer Encouragement:We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.
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Major Client Manager employer: Travelers
Contact Detail:
Travelers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Client Manager
✨Tip Number 1
Familiarise yourself with the latest trends in property and casualty insurance. Understanding the current market landscape will not only help you during interviews but also demonstrate your commitment to staying informed about the industry.
✨Tip Number 2
Network with professionals in the insurance sector, especially those who have experience in client management roles. Attend industry events or join relevant online forums to build connections that could provide insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your project management skills and any innovative solutions you've implemented to enhance client satisfaction.
✨Tip Number 4
Research Travelers' corporate values and recent initiatives. Being able to articulate how your personal values align with theirs can set you apart as a candidate who is genuinely interested in contributing to their mission.
We think you need these skills to ace Major Client Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property and casualty insurance, client management, and project management. Use specific examples that demonstrate your skills and achievements in these areas.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of Travelers' values and culture. Mention how your background aligns with the role of Major Client Manager and express your enthusiasm for contributing to their bespoke customer propositions.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, ensure your application is clear, concise, and free of errors. Use professional language and structure your documents logically.
Highlight Problem-Solving Abilities: In your application, provide examples of how you've successfully addressed challenges in previous roles. This will demonstrate your problem-solving skills and ability to manage client relationships effectively.
How to prepare for a job interview at Travelers
✨Know Your Clients
Before the interview, research the types of clients the company works with. Understanding their needs and challenges will help you demonstrate your ability to manage relationships effectively.
✨Showcase Your Project Management Skills
Be prepared to discuss specific examples of how you've successfully managed multiple projects under tight deadlines. Highlight your organisational skills and ability to prioritise tasks.
✨Demonstrate Industry Knowledge
Brush up on current trends in property and casualty insurance. Being able to speak knowledgeably about the industry will show your passion and commitment to the role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific client situations or challenges. Think through potential scenarios and how you would address them, showcasing your problem-solving skills.
