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- Tasks: Assist the Support Team with IT queries and support tasks.
- Company: Join DPS Technology Group, a leading ICT company in Suffolk, partnered with HP and Microsoft.
- Benefits: Enjoy a competitive salary, birthday off, and opportunities for overtime and bonuses.
- Why this job: Gain hands-on experience while working towards your Level 3 IT Support Apprenticeship.
- Qualifications: Grade 4 in Maths and 5 in English; strong customer service skills required.
- Other info: Full training provided by mentors and Baltic Apprenticeships.
DPS Technology Group is a well-established, business-focused ICT company based in Suffolk. As an HP and Microsoft partner, DPS offers best of breed products and solutions for the SME sector. Operating both remotely and on-site, DPS supplies installations and continues to support its customers with high-quality products and services, both physical and in the cloud. We take system security seriously and can assist with most Information and Communication Technology.
This is a full-time, office-based position located primarily in Ipswich. While prior IT experience is preferred, it is not essential. We are looking for someone who is keen to learn and eager to expand their knowledge in IT. The candidate should be able to take instruction, work independently, communicate effectively internally and externally, and develop problem-solving skills, along with the ability to handle basic IT support scenarios confidently. The role involves generally assisting the Support Team.
A Typical Day in the Job:
- Respond to support queries via phone and email.
- Log customer requests and incidents in the system.
- Diagnose and resolve IT issues for end users.
- Install and maintain IT hardware, including laptops, desktops, and mobile devices.
- Assist with managing cloud environments, such as Microsoft 365.
- Set up user accounts, manage profiles, and handle password-related issues.
- Collaborate with senior engineers on escalated support tickets.
- Escalate calls to third-party providers when necessary.
- Complete administrative tasks and maintain accurate documentation.
- Keep detailed records of site information using IT Service Management tools.
Full training and support will be provided by your workplace mentor and from the Baltic team.
Salary, Hours & Benefits:
- £14,750 per annum
- Monday to Friday 9am – 5:30pm with a 1-hour lunch
- Birthday off work
- Opportunity for overtime at weekends and performance/achievement related bonuses
Desired Qualities, Skills and Knowledge:
- Grade 4 in Maths and 5 in English is essential for this role
- Strong customer service skills and confident communication abilities
- Enthusiastic, eager to learn, and a team player
- Basic knowledge of MS Office applications like Word and Excel
- Familiarity with setting up and configuring PCs, laptops, and tablets
Your Training with Baltic:
This apprenticeship provides the skills, qualification, and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.
Next Steps:
To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with DPS Tech. If your application is successful, one of our recruitment consultants will be in touch to discuss your application further.
Eligibility Criteria:
You must have the right to work in the UK and valid residency status to apply for this apprenticeship.
IT Apprenticeship employer: Baltic Apprenticeships
Contact Detail:
Baltic Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprenticeship
✨Tip Number 1
Familiarise yourself with the products and services offered by DPS Technology Group. Understanding their focus on HP and Microsoft solutions will help you demonstrate your enthusiasm and knowledge during any discussions.
✨Tip Number 2
Brush up on your customer service skills, as this role requires effective communication with both internal teams and external clients. Practising how to handle support queries can give you an edge in interviews.
✨Tip Number 3
Showcase your eagerness to learn by preparing questions about the apprenticeship and the IT industry. This not only demonstrates your interest but also helps you engage more meaningfully with the interviewers.
✨Tip Number 4
If you have any basic IT knowledge, such as setting up PCs or using Microsoft Office, be ready to discuss these experiences. Even if they are informal, they can highlight your practical skills and readiness for the role.
We think you need these skills to ace IT Apprenticeship
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant skills or experiences related to IT, even if they are from school projects or personal interests. Emphasise your enthusiasm for learning and any customer service experience you may have.
Craft a Compelling Cover Letter: In your cover letter, express your genuine interest in the IT Apprenticeship at DPS Technology Group. Mention specific aspects of the role that excite you and how you hope to grow your skills through this opportunity.
Showcase Your Communication Skills: Since effective communication is key for this role, ensure your application is well-written and free of errors. Use clear and concise language to demonstrate your ability to communicate effectively.
Highlight Your Problem-Solving Abilities: Provide examples in your application of how you've approached challenges or solved problems in the past, whether in school, work, or personal projects. This will show your potential to handle IT support scenarios confidently.
How to prepare for a job interview at Baltic Apprenticeships
✨Show Your Enthusiasm
Make sure to express your eagerness to learn and grow in the IT field. Companies like DPS Technology Group value candidates who are passionate about technology and willing to expand their knowledge.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you approach problem-solving. Think of examples where you've tackled challenges, even if they are from school projects or personal experiences, as this will show your ability to handle IT support scenarios.
✨Communicate Effectively
Practice clear and confident communication. Since the role involves assisting customers and collaborating with senior engineers, being able to articulate your thoughts and questions is crucial.
✨Familiarise Yourself with Basic IT Concepts
Brush up on your knowledge of basic IT support tasks, such as setting up user accounts and troubleshooting common issues. This will help you feel more confident during technical discussions in the interview.
